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Customer Client Service Support Jobs in Oregon (NOW HIRING)

Altec

Service Support Representative

Portland, OR · On-site

$18 - $23/hr

Responsible for providing excellent customer support and satisfaction within the Service Support areas: Administrative, Inventory, Parts and Estimating. Responds to customer inquiries and resolves ...

Altec Industries

Service Support Representative

Portland, OR · On-site

$18 - $23/hr

Responsible for providing excellent customer support and satisfaction within the Service Support areas: Administrative, Inventory, Parts and Estimating. Responds to customer inquiries and resolves ...

Vodia Ventures

Client Service Associate

Portland, OR · On-site

$70K - $90K/yr

The primary role is to provide client service management support to our clients and operational ... Serve as primary liaison with Salesforce and associated CRM activities, including mail list ...

Banfield Pet Hospital

Client Service Coordinator

Eugene, OR · On-site

$15.39 - $19.67/hr

... support the needs of our wellness plan clients. Provide professional, efficient and exceptional ... HIRING QUALIFICATIONS / COMPETENCIES Leadership Customer Focus Peer Relationships Integrity & Trust ...

Banfield Pet Hospital

Client Service Coordinator

Eugene, OR · On-site

$15.39 - $19.67/hr

... support the needs of our wellness plan clients. Provide professional, efficient and exceptional ... HIRING QUALIFICATIONS / COMPETENCIES Leadership Customer Focus Peer Relationships Integrity & Trust ...

Banfield

Client Service Coordinator

Gresham, OR · On-site

$16.16 - $20.66/hr

... support the needs of our wellness plan clients. Provide professional, efficient and exceptional ... HIRING QUALIFICATIONS / COMPETENCIESLeadership €¢ Customer Focus €¢ Peer Relationships €¢ ...

Banfield

Client Service Coordinator

Bend, OR · On-site

$19 - $24.75/hr

... to support the needs of our wellness plan clients. · Provide professional, efficient and ... HIRING QUALIFICATIONS / COMPETENCIES Leadership - Customer Focus - Peer Relationships - Integrity ...

Banfield

Client Service Coordinator

West Linn, OR · On-site

$16.16 - $20.66/hr

... support the needs of our wellness plan clients. Provide professional, efficient and exceptional ... HIRING QUALIFICATIONS / COMPETENCIES Leadership €¢ Customer Focus €¢ Peer Relationships €¢ ...

Banfield Pet Hospital

Client Service Coordinator

Bend, OR

$15.39 - $19.67/hr

... support the needs of our wellness plan clients. Provide professional, efficient and exceptional ... HIRING QUALIFICATIONS / COMPETENCIES Leadership Customer Focus Peer Relationships Integrity & Trust ...

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Customer Client Service Support information

Is remote customer client service support a stressful job?

Remote customer client service support can be stressful due to high call volumes, difficult customer interactions, and the need for strong communication skills. However, many employers offer flexible schedules and training to help manage stress levels. The job often requires patience, problem-solving, and the ability to stay calm under pressure.

What are two jobs that require customer client service support skills?

Customer Client Service Support skills are essential in roles such as customer service representatives and technical support specialists. These jobs require strong communication, problem-solving, and interpersonal skills to assist clients effectively and ensure customer satisfaction.

What cities in Oregon are hiring for Customer Client Service Support jobs?

Cities in Oregon with the most Customer Client Service Support job openings:

Service Support Representative

Portland, OR • On-site

Altec
See more jobs at Altecexternal

$18 - $23/hr

Full-time

Medical, Dental, Life, Retirement, PTO

Posted 29 days ago

Altec rating

8.3

Company rating: 8.3 out of 10

Based on 112 frontline employees who took The Breakroom Quiz

Job description

Why Join Altec?
The Altec Service Group has service centers and an extensive fleet of mobile service vehicles and technicians across the United States and Canada.
Altec is a manufacturing company, Made in America. We are building on 98+ years of knowledge, experience, and relationships, working to add value to the electric utility, telecom, contractor, lights and signs, and tree care markets. Altec products and services include Aerial Devices, Digger Derricks, Chippers, Cranes, and Specialty Equipment and can be found across the U.S. and in over 100 countries around the world.
This position is located at the Portland, OR Service Center.
PURPOSE OF POSITION:
  • Responsible for providing excellent customer support and satisfaction within the Service Support areas: Administrative, Inventory, Parts and Estimating. Responds to customer inquiries and resolves customer issues. Provides updates to Team Lead for internal teams on customer needs that contribute to the customer satisfaction.

MAJOR RESPONSIBILITIES:
Administrative Service Support
  • Creates accurate and timely repair orders.
  • Confers with customers, supervisors, and vendors to address questions, problems, or requests for service or equipment.
  • Performs specific customer requirements for the opening and closing of Service Requests.
  • Resolves problems with strong analytical and administrative abilities.
  • Effectively represents Team Altec; Communicates any customer needs/requests within Service's scope to the appropriate Altec entity or External customer.

Inventory Service Support
  • Assists Supervisors and Technicians with the scheduling of required inventory actions.
  • Maintains accurate records for dissemination to Accounting, Supervision, and Inventory owners to facilitate continuous improvement in inventory management and accuracy.
  • Conducts Freight debrief per established standards.
  • Creates shipping labels as required for Mobile Service and Centralized shops as directed/required
  • Attends peer to peer training as required to develop and maintain all required skills.

Parts Service Support
  • Conducts Stock parts order entry, form entry as directed per established standards.
  • Researches parts with assistance/oversight of applicably trained peers and/or supervision.
  • Reconciles requests for parts order follow up and escalate as required.
  • Determines correct billing requirements required to fulfill requests accurately and timely are being meet by reading Bill of Materials, Parts Pages and related information.
  • Conducts the P.O. process within established Altec standards and provide accountability as required.
  • All other duties as assigned.

EDUCATION, EXPERIENCE, AND SKILLS REQUIRED:
  • High School Diploma or GED required and
  • Two years of experience in an industry-related field required (i.e. Customer Service with manufactured products or product services; Material Support or inventory control for manufactured products; or Service Writing in a dealership) or in a similar job function

Or
  • Bachelor's Degree and
  • One years' experience in industry related field preferred (i.e. Customer Service with manufactured products or product services; Material Support or inventory control for manufactured products; or Service Writing in a dealership) or in a similar job function

Also,
  • Hydraulic or mechanical background preferred
  • Must have demonstrated experience of providing high levels of customer support
  • Strong Computer Skills, especially in Microsoft Word and Microsoft Excel
  • Demonstrated Problem Solving Skills
  • Strong attention to detail
  • Solid team player with a collaborative nature
  • Ability to multitask and handle multiple transactions
  • Ability to work effectively in a fast-paced environment
  • Excellent written and verbal communication

Should the selected candidate meet the qualifications of a more experienced level in the career path, the job level may be adjusted
Customer First - Enjoyment of Work - Family - Financial Stability - Integrity - People are our Greatest Strength - Quality - Spiritual Development - Teamwork
Comprehensive benefits including Medical, Dental and Prescription Drug Program - Retirement 401(k) Program - Vacation and Holidays - Flexible Spending Accounts - Tuition Assistance Program - Employee Assistance and Mental Health/Substance Abuse Program - Life Insurance, Accidental Death and Dismemberment Insurance
Altec Industries, Inc. and its affiliates are equal opportunity employers and maintain affirmative action plans to recruit, retain, develop, and promote qualified individuals without unlawful consideration of race, gender, color, religion, sexual orientation, gender identity, national origin, age, disability, citizenship status, veteran status, or any other characteristic protected by federal, state or local law. Altec strives to maintain a work environment free from unlawful discrimination and harassment, where associates are treated with respect and dignity.

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