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Customer Chat Support Representative Jobs in Georgia

Adams Keegan

Customer Support Representative

Kennesaw, GA · On-site

$14.75 - $20/hr

Customer Support Representative We are looking for a proactive and personable Customer Support ... This role is focused on delivering excellent customer service across phone, email, and chat ...

Adams Keegan

Customer Support Representative

Kennesaw, GA · On-site

$14.75 - $20/hr

We are looking for a proactive and personable Customer Support Representative to join our client ... This role is focused on delivering excellent customer service across phone, email, and chat ...

LoadUp

Customer Support Representative

Alpharetta, GA · On-site

$15.50 - $21.25/hr

Our Customer Service Representatives (Support Agents) are the steady, reliable voice ensuring every ... Be the first point of contact for customers and Loaders, resolving inquiries via phone, text, chat ...

Yancey Rents

Undercarriage Customer Support Rep

Pooler, GA · On-site

$15.50 - $19.75/hr

The Undercarriage Customer Support Representative is responsible for the measurement, report creation and data logging of the undercarriage of steel tracked heavy equipment. The Undercarriage ...

Yancey Bros Co

Undercarriage Customer Support Rep

Austell, GA · On-site

$15.25 - $19.50/hr

The Undercarriage Customer Support Representative is responsible for the measurement, report creation and data logging of the undercarriage of steel tracked heavy equipment. The Undercarriage ...

Yancey Rents

Undercarriage Customer Support Rep

Pooler, GA · On-site

$15.50 - $19.75/hr

The Undercarriage Customer Support Representative is responsible for the measurement, report creation and data logging of the undercarriage of steel tracked heavy equipment. The Undercarriage ...

Yancey Bros Co

Undercarriage Customer Support Rep

Pooler, GA · On-site

$15.50 - $19.75/hr

The Undercarriage Customer Support Representative is responsible for the measurement, report creation and data logging of the undercarriage of steel tracked heavy equipment. The Undercarriage ...

Yancey Bros.

Undercarriage Customer Support Rep

Pooler, GA · On-site

$15.50 - $19.75/hr

The Undercarriage Customer Support Representative is responsible for the measurement, report creation and data logging of the undercarriage of steel tracked heavy equipment. The Undercarriage ...

Yancey Bros.co

Undercarriage Customer Support Rep

Pooler, GA · On-site

$15.50 - $19.75/hr

The Undercarriage Customer Support Representative is responsible for the measurement, report creation and data logging of the undercarriage of steel tracked heavy equipment. The Undercarriage ...

Yancey Bros.

Undercarriage Customer Support Rep

Austell, GA · On-site

$15.50 - $20/hr

The Undercarriage Customer Support Representative is responsible for the measurement, report creation and data logging of the undercarriage of steel tracked heavy equipment. The Undercarriage ...

Yancey Bros.co

Undercarriage Customer Support Rep

Austell, GA · On-site

$15.25 - $19.50/hr

The Undercarriage Customer Support Representative is responsible for the measurement, report creation and data logging of the undercarriage of steel tracked heavy equipment. The Undercarriage ...

Yancey Rents

Undercarriage Customer Support Rep

Pooler, GA · On-site

$15.50 - $19.75/hr

The Undercarriage Customer Support Representative is responsible for the measurement, report creation and data logging of the undercarriage of steel tracked heavy equipment. The Undercarriage ...

Zelis

Client Support Specialist

Atlanta, GA · On-site

$19 - $24/hr

Respond to client inquiries via chat and email in a timely, professional, and customer-focused manner. * Provide accurate information and support regarding products, services, and processes.

S.P. Richards Company

Customer Support Rep/Ntl Acct

Atlanta, GA · On-site

$16.25 - $20.75/hr

Customer Support Representative Location: Smyrna, GA (Near Battery Center) Work Hours: Mon-Fri 8:00am - 5:00pm Full-time position. This is not a Remote Position, but you could have remote opportunity ...

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Technical Support Representative Level 1

Atlanta, GA • On-site, Remote

ConstructConnect
Software Development • 1 - 5K employees
Learn more about ConstructConnectexternal

Full-time

Re-posted 2 days ago

Job description

Overview

This position is hybrid in Cincinnati, Ohio and sits within our Customer Success division which is responsible for supporting our customers at every interaction through technical support and training to create consistent high levels of customer satisfaction. 

The Opportunity

The Tech Support Rep Level 1 is responsible for all aspects of communication with customers during the life-cycle of a trouble ticket - communication may occur via phone or electronic media (e-mail/chat). The Tech Support Rep is also responsible for responding to customer inquiries via web-based Chat support in addition to resolving customer trouble tickets. 

Responsibilities

What You'll Be Doing

  • Responsible for handling technical support trouble tickets.
  • Monitor their ticket queue and use their discretion and independent judgment to weigh ticket factors such as:  
    • Order of response/urgency of tickets.
    • Contact method and timeline.
    • Correct/appropriate response to ticket.
    • How/when to close tickets and whether/if a ticket should be reassigned or escalated.
  • Must ensure company and departmental policies and procedures are followed, tickets are responded to and closed in a timely manner, call back times are coordinated with customers and then met, tickets are reassigned and/or escalated in a timely manner and when appropriate.  
  • This job description in no way implies that the duties listed here are the only ones that team members can be required to perform.
Qualifications

What You Bring to the Team

  • High School Diploma or GED required, Associates or better desired 
  • MCP Certification or equivalent technical work experience and knowledge (4+ years desktop support, network support, helps desk, tech support call center, etc) 
  • Strong understanding of Operating Systems, MS Office, and Email 
  • Database Application knowledge strongly desired 
  • Responsible, mature, reliable, dependable, honest, trustworthy, consistent, detail oriented 
  • Pleasant, clear speaking voice and excellent written communication skills 
  • Candidates must possess a strong ability to describe detailed topics clearly in writing or over the phone  
 

Physical Demands and Work Environment

  • The physical activities of this position include frequent sitting, telephone communication, and working on a computer for extended periods. Visual acuity is required to perform activities close to the eyes.
  • Team members are expected to maintain a dedicated and ergonomically appropriate remote workspace.
  • Team members who live within commuting distance of one of our office locations (Greater Cincinnati/Northern Kentucky or Atlanta, Georgia) are expected to work in a hybrid capacity, with regular in-office presence as determined by the team or department.
  • All team members must reside and perform their work within the United States.

E-Verify Statement

ConstructConnect utilizes the E-Verify program with every potential new hire. This makes it possible for us to make certain that every employee who works for ConstructConnect is eligible to work in the United States. To learn more about E-Verify you can call 1-800-255-7688 or visit their website. E-Verify is a registered trademark of the United States Department of Homeland Security.

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Employment Type: FULL_TIME

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