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Customer Care Support Jobs (NOW HIRING)

Noritz America

Customer Care

Fountain Valley, CA · On-site

$20 - $25/hr

REPORTS TO: Customer Care Manager Noritz America Corporation is a leading provider of high ... Known for our quality, durability, and industry-leading warranty support, Noritz proudly serves ...

Soleo Health, Inc.

Customer Care Associate II

Dublin, OH · On-site

$13.75 - $19/hr

Job Type Full-time Description Soleo Health is seeking a Customer Care Associate II to support our Specialty Infusion Pharmacy patients in Dublin, OH. Join us in Simplifying Complex Care! Soleo ...

Ford Audio-Video Systems

Customer Care

Dallas, TX · On-site

$16 - $21.50/hr

Ford AV is seeking a detail-oriented and proactive Customer Care Representative to support our fast-paced AV Service Center. This role is ideal for candidates with experience in AV service, low ...

Ossur

Customer Care Representative 1

Orlando, FL · On-site

$17.33 - $20.58/hr

Customer Care Support Össur is a leading global provider of innovative mobility solutions that help people live a Life Without Limitations ® . Significant ongoing investment in research and ...

tesa SE

Customer Care Manager

Grand Rapids, MI · On-site

... and support tesa's overall strategic objectives. This role ensures the delivery of exceptional ... Additionally, the Head of Customer Care provides leadership through recruiting, developing ...

WIVERSE

Customer Care Specialist

$22 - $25/hr

The Customer Care Specialist I serves as the frontline support, delivering exceptional customer service and contributing to overall customer satisfaction. Responsibilities: * Receive and respond to ...

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As of Sep 8, 2026, the average hourly pay for customer care support in the United States is $19.20, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $20.91 per hour, depending on experience, location, and employer.

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Infographic showing various Customer Care Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $39,926 per year, or $19.2 per hour.

Customer Care

Noritz America

Fountain Valley, CA • On-site

$20 - $25/hr

Full-time

Medical, Dental, Vision, Retirement

Re-posted 7 days ago

Job description

Noritz America On-Site Customer Care Agent - Residential Tankless Water Heating ( Fountain Valley, CA )
JOB DETAILS:
  • LOCATION: Fountain Valley, CA ( Onsite )
  • PAY RATE: $20.00-$25.00 / hr., based on experience
  • TYPE: Permanent + Benefits
  • SHIFT: Mon - Fri, 8:00 AM - 5:00 PM ( Mon - Thurs onsite; Fridays remote) +4-6 hrs one Sat/month (after training)
  • REPORTS TO: Customer Care Manager
Noritz America Corporation is a leading provider of high-efficiency tankless water-heating solutions for both residential and commercial applications. Founded in Japan with over 60 years of innovation in water-heating technology, Noritz expanded to North America in 2004 to bring its advanced, eco-friendly systems to new markets. We engineer compact, reliable, and energy-efficient products that deliver on-demand hot water while reducing environmental impact. Known for our quality, durability, and industry-leading warranty support, Noritz proudly serves homeowners, professional installers, and commercial partners across the U.S. and Canada. We are looking for an ONSITE Customer Care Agent to join our amazing team.
ESSENTIAL DUTIES:
  • Accepts and places calls to/ from our customers regarding tankless water heating issues;
  • Follows a workflow step plan in an effort to help callers diagnose, troubleshoot and resolve problems;
  • Uses a computer to enter critical information into a customer information system ( NetSuite ERP) i.e.: date, time, stated problem, error codes, parts ordered, service scheduled, etc.,
  • Demonstrates a sense of urgency when coordinating service appointments or ordering parts;
  • Uses a combination of technical resources while speaking with customers on the phone;
  • Demonstrates professionalism in written and verbal communications, ensuring understanding and clarity on all sides;
  • Uses good judgment to escalate issues beyond their level of knowledge or understanding;
  • Reprioritizes accordingly based on changing status of urgency in accordance with needs of business;
REQUIREMENTS FOR CONSIDERATION:
  • MUST be of legal hiring age and authorized to work in the US without sponsorship;
  • MUST possess High School Diploma, GED or equivalent;
  • MUST have a work history that demonstrates longevity in customer service roles within a fast-paced environment;
  • MUST be able to read and apply technical information and enter accurate notes while engaging the customer via phone;
  • MUST be willing and able to receive and make a high volume of calls in a fast-paced, highly charged environment;
  • MUST demonstrate professionalism in written and verbal communications, even when dealing with upset customers;
  • MUST be an attentive, empathetic and observant listener, and be able to explain things in a way that confirm understanding;
  • MUST be able to work a designated onsite shift and participate in a 4-hour "on-call" rotation (1 Saturday per month);
  • MUST be self-aware, assertive, accountable and able work well both collaboratively and independently;
  • SUBJECT to successful completion of standard background / drug screen
WORK ENVIRONMENT: Onsite in a well-lit, well-ventilated and cheerful office atmosphere
BENEFITS:
  • PPO Medical, Dental, Vision, Ortho, amp; Prescription Insurance
  • Flexible Spending Accounts (FSA) for health and dependent care
  • 401K Plan with a 100% match on employee's contribution, up to a max of 6%
  • Employee Purchase Programs for discounts on Noritz products
  • 10 paid holidays per calendar year
TO APPLY: Submit an application and current resume. Thanks!
Noritz America is an equal opportunity employer.

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