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Customer Care Operations Manager Jobs in Raleigh, NC

BrightView

Operations Manager

Raleigh, NC · On-site

The Operations Manager is responsible for overseeing the day-to-day branch operations, ensuring ... Customer Service, Satisfaction, and Jobsite Quality: Ensure high standards of customer satisfaction ...

BrightView

Operations Manager

Durham, NC · On-site

The Operations Manager is responsible for overseeing the day-to-day branch operations, ensuring ... Customer Service, Satisfaction, and Jobsite Quality: Ensure high standards of customer satisfaction ...

BrightView Landscapes

Operations Manager

Durham, NC

The Operations Manager is responsible for overseeing the day-to-day branch operations, ensuring ... Customer Service, Satisfaction, and Jobsite Quality: Ensure high standards of customer satisfaction ...

BrightView Landscapes

Operations Manager

Raleigh, NC

The Operations Manager is responsible for overseeing the day-to-day branch operations, ensuring ... Customer Service, Satisfaction, and Jobsite Quality: Ensure high standards of customer satisfaction ...

BrightView

Operations Manager

Raleigh, NC · On-site

Implement processes to improve customer experience. 8. Project Management * Lead or contribute to operational projects aimed at improving the business. * Coordinate teams in the branch to achieve ...

BrightView

Operations Manager

Durham, NC · On-site

The Operations Manager is responsible for overseeing the day-to-day branch operations, ensuring ... Customer Service, Satisfaction, and Jobsite Quality: Ensure high standards of customer satisfaction ...

Amazon

Operations Manager

Smithfield, NC · On-site

We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent. You will ...

Eaton

Operations Manager

Youngsville, NC · On-site

$97K - $143K/yr

The Operations Manager directs and coordinates functions for the product line including ... Coordinate production schedules and prioritize assembly activities to meet customer requirements ...

Macerich | Careers

Operations Manager

Raleigh, NC · On-site

The Operations Manager partners closely with the General Manager to support strategic objectives and deliver consistent, high-quality experiences for retailers, customers, and partners. The ...

Eaton

Operations Manager

Youngsville, NC · On-site

$97K - $143K/yr

The Operations Manager directs and coordinates functions for the product line including ... customer requirements This role could be the next step in your career if you demonstrate the ...

AURA TECHNOLOGIES LLC.

Operations Manager

Raleigh, NC · On-site

... are services. The Opportunity AURA is seeking a highly capable Operations Manager to serve as a ... Relevant certifications (e.g., PMP) or experience with tools like Concur, Smartsheet, and CRM ...

CX Employees

Operations Manager

Raleigh, NC · On-site

$60K - $70K/yr

Maintains a high level of service with customers that meets the expectations of Courier Express ... Provides feedback to management on the status of overall operations. Secondary Job Duties: Develops ...

AURA TECHNOLOGIES LLC.

Operations Manager

Raleigh, NC · On-site

... are services. The Opportunity AURA is seeking a highly capable Operations Manager to serve as a ... Relevant certifications (e.g., PMP) or experience with tools like Concur, Smartsheet, and CRM ...

Brio Energy

Operations Manager

Butner, NC · On-site

... for customers in the automotive, furniture, hydraulic cylinders, flooring, textile and geo ... Put People First reflects our commitment to safety and care of each other, learning and development ...

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Showing results 21-40

All JobsCustomer Care Operations JobsCustomer Care Operations Manager JobsCustomer Care Operations Manager Jobs in Raleigh, NC

Customer Care Operations Manager information

See Raleigh, NC salary details

$43.3K

$120.2K

$131.7K

How much do customer care operations manager jobs pay per year?

As of Sep 15, 2026, the average yearly pay for customer care operations manager in Raleigh, NC is $120,225.00, according to ZipRecruiter salary data. Most workers in this role earn between $130,300.00 and $130,300.00 per year, depending on experience, location, and employer.

What does a customer care operations manager do?

A Customer Care Operations Manager oversees the daily operations of a customer service department to ensure high-quality support and satisfaction for clients. They manage teams, develop and implement service procedures, monitor performance metrics, and work to resolve complex customer issues. Additionally, they collaborate with other departments to improve processes, train staff, and ensure that service standards align with company objectives.

What are the key skills and qualifications needed to thrive as a customer care operations manager, and why are they important?

To thrive as a Customer Care Operations Manager, you need a solid background in customer service, team leadership, and process optimization, often supported by a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) platforms, analytics tools, and workforce management systems is typically required. Strong communication, problem-solving, and motivational skills help you lead teams effectively and drive customer satisfaction. These competencies are crucial for ensuring efficient operations, high team performance, and exceptional customer experiences.

What are some common challenges faced by customer care operations managers and how can they be addressed?

Customer Care Operations Managers often face challenges such as balancing high-quality service delivery with efficiency targets, managing team morale during periods of high call volume, and implementing process improvements across diverse teams. Addressing these challenges typically involves leveraging data analytics to identify bottlenecks, fostering open communication to keep teams motivated, and continuously training staff on best practices and new technologies. Building strong cross-functional relationships with departments like IT and Sales can also help drive seamless customer experiences.

What is the difference between Customer Care Operations Manager vs Customer Service Supervisor?

AspectCustomer Care Operations ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree in business, management, or related fieldOften requires a high school diploma or associate degree, with some roles preferring relevant experience
Work EnvironmentOversees multiple teams, manages operations, and develops strategies in call centers or customer service departmentsManages a team of customer service representatives, focusing on daily team performance and issue resolution
Employer & Industry UsageCommon in large corporations, BPOs, and industries with complex customer service needsFound in retail, telecom, and service industries, often in mid-sized companies

The Customer Care Operations Manager focuses on overseeing overall customer service operations, strategy, and team management, while the Customer Service Supervisor handles daily team supervision and direct customer interactions. Both roles are essential but differ in scope and responsibilities.

What cities near Raleigh, NC are hiring for Customer Care Operations Manager jobs?

Cities near Raleigh, NC with the most Customer Care Operations Manager job openings:

Customer Care Operations Manager jobs near you
Infographic showing various Customer Care Operations Manager job openings in Raleigh, NC as of August 2026, with employment types broken down into 83% Full Time, 15% Part Time, and 2% Contract. Highlights an 85% Physical, 1% Hybrid, and 14% Remote job distribution, with an average salary of $120,225 per year, or $57.8 per hour.

Operations Manager

Raleigh, NC • On-site

BrightView
See more jobs at BrightViewexternal

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 24 days ago

BrightView Landscapes rating

7.0

Company rating: 7.0 out of 10

Based on 95 frontline employees who took The Breakroom Quiz

Job description

The Best Teams are Created and Maintained Here.
Job Summary
  • The Operations Manager is responsible for overseeing the day-to-day branch operations, ensuring efficiency and safety. This role manages staff, resources, and workflows to achieve financial and operational targets while maintaining compliance with company policies. The Operations Manager drives continuous improvement, fosters collaboration between departments, and ensures that operations support excellent customer service.

Duties and Responsibilities:
  • Process Improvement and Efficiency: Analyze operational processes and workflows, identify inefficiencies, and implement changes to enhance productivity, quality, and cost-effectiveness
  • Team Leadership and Development: Supervise, train, and develop staff, conduct performance evaluations, foster a positive work environment, and address team issues promptly
  • Forecasting and Labor Management: Execute weekly and monthly labor planner, monitor expenses, allocate resources efficiently, and ensure the branch operates within forecasted labor hours/dollars/percents to meet financial targets
  • Procurement and Inventory Management: Source products from preferred vendors, manage inventory levels to meet demand without overstocking, facilitate equipment tracking and preventive maintenance, and ensure timely vendor deliveries
  • Safety, Compliance and Risk Management: Ensure operations comply with industry regulations, enforce company safety standards, identify potential risks and implement strategies to mitigate, execute compliance processes (e.g., Stretch & Flex, Gate Check, ETC), conduct audits, and maintain accurate safety documentation
  • Reporting and Performance Metrics: Track and report KPIs to track operational performance, report operational challenges to the Branch Manager daily, leverage company systems and tools such as BrightPath, Power BI, Leadr, Field Management Systems, and Estimating (CPQ) to inform data-driven decisions and drive continuous improvement
  • Customer Service, Satisfaction, and Jobsite Quality: Ensure high standards of customer satisfaction and jobsite quality, address operational issues, and implement processes to improve customer experience
  • Project Management: Lead and coordinate operational projects, ensuring work is delivered on time, within scope, and aligned with branch growth and operational goals
  • Resource Planning: Oversee staffing, equipment, and technology allocation; anticipate forecast operational needs; plan for future resource requirements; and ensure sufficient capacity to meet demand
  • Collaboration and Communication: Partner with internal branch departments (Office Admin, Operations, Sales, Account Management) and external vendors/clients to support smooth operations and communicate/execute operational excellence strategies in partnership with the Director of Operations

Education and Experience:
  • Associate's or Bachelor's degree in a landscape or business-related field, or equivalent experience in a service-based industry
  • Minimum 7 years of experience in the construction or landscaping industry
  • Minimum 2-3 years of management experience within the landscape or service industry
  • Qualified Applicator License (Pesticide or Fertilizer) preferred
  • Working knowledge of Microsoft Office Suite, including Excel, Word, PowerPoint, Outlook, as well as company systems such as FSM, BrightPath, and MFP/WAR calls.
  • Experience with mobile applications, including retrieving email, accessing and using mobile applications, taking, and sharing pictures
  • Proven ability to perform effectively in a fast-paced, dynamic, and evolving work environment.
  • Bilingual in English and Spanish preferred
  • Effective written and oral communication skills
  • Ability to create and foster a team-oriented environment

Physical Demands/Requirements:
  • Ability to walk, bend, twist, and carry up to 50lbs
  • Ability to traverse uneven surfaces on job sites for quality checks and inspections
  • Must be able to travel within the branch territory to visit designated client properties

Work Environment:
  • Field-based role; will have regular office work

BrightView Landscapes, LLC is an Equal Opportunity and E-Verify Employer.
This job description is subject to change at any time.
BrightView offers a suite or health, wellness, and financial benefits to full-time team members. Benefits offerings for full-time team members include medical, dental, and vision insurance, ancillary and voluntary products, a 401k savings plan with employer contributions, and 6 to 9 company paid holidays per year. Employees may also be eligible to receive paid time off for vacation and/or sick leave, tuition reimbursement, and/or potential variable pay opportunities based on position and performance. A detailed benefits package will be provided during the interview process.
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