ZipRecruiter

Log In

1

Customer Care Operations Manager Jobs in Virginia

Jobtailor

Healthcare Operations Manager

Arlington, VA · On-site

Over three years of experience in healthcare operations management, preferably in home healthcare ... Commitment to delivering high-quality patient care and exceptional customer service. * Willingness ...

DaVita

Healthcare Operations Manager

Raven, VA · On-site

DaVita has an open position for a Healthcare Operations Manager (Facility Administrator) who must be an ambitious, operationally-focused and results-driven leader. You will directly impact patient ...

DaVita

Healthcare Operations Manager

Appomattox, VA · On-site

$80K - $125K/yr

DaVita has an open position for a Healthcare Operations Manager (Facility Administrator) who must be an ambitious, operationally-focused and results-driven leader. You will directly impact patient ...

DaVita, Inc.

Healthcare Operations Manager

Petersburg, VA · On-site

$80K - $125K/yr

DaVita has an open position for a Healthcare Operations Manager (Facility Administrator) who must be an ambitious, operationally-focused and results-driven leader. You will directly impact patient ...

next page

Showing results 1-20

All JobsCustomer Care Operations JobsCustomer Care Operations Manager JobsCustomer Care Operations Manager Jobs in Virginia

Customer Care Operations Manager information

What does a customer care operations manager do?

A Customer Care Operations Manager oversees the daily operations of a customer service department to ensure high-quality support and satisfaction for clients. They manage teams, develop and implement service procedures, monitor performance metrics, and work to resolve complex customer issues. Additionally, they collaborate with other departments to improve processes, train staff, and ensure that service standards align with company objectives.

What are the key skills and qualifications needed to thrive as a customer care operations manager, and why are they important?

To thrive as a Customer Care Operations Manager, you need a solid background in customer service, team leadership, and process optimization, often supported by a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) platforms, analytics tools, and workforce management systems is typically required. Strong communication, problem-solving, and motivational skills help you lead teams effectively and drive customer satisfaction. These competencies are crucial for ensuring efficient operations, high team performance, and exceptional customer experiences.

What are some common challenges faced by customer care operations managers and how can they be addressed?

Customer Care Operations Managers often face challenges such as balancing high-quality service delivery with efficiency targets, managing team morale during periods of high call volume, and implementing process improvements across diverse teams. Addressing these challenges typically involves leveraging data analytics to identify bottlenecks, fostering open communication to keep teams motivated, and continuously training staff on best practices and new technologies. Building strong cross-functional relationships with departments like IT and Sales can also help drive seamless customer experiences.

What is the difference between Customer Care Operations Manager vs Customer Service Supervisor?

AspectCustomer Care Operations ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree in business, management, or related fieldOften requires a high school diploma or associate degree, with some roles preferring relevant experience
Work EnvironmentOversees multiple teams, manages operations, and develops strategies in call centers or customer service departmentsManages a team of customer service representatives, focusing on daily team performance and issue resolution
Employer & Industry UsageCommon in large corporations, BPOs, and industries with complex customer service needsFound in retail, telecom, and service industries, often in mid-sized companies

The Customer Care Operations Manager focuses on overseeing overall customer service operations, strategy, and team management, while the Customer Service Supervisor handles daily team supervision and direct customer interactions. Both roles are essential but differ in scope and responsibilities.

What are the most commonly searched types of Customer Care Operations jobs in Virginia?

The most popular types of Customer Care Operations jobs in Virginia are:

What cities in Virginia are hiring for Customer Care Operations Manager jobs?

Cities in Virginia with the most Customer Care Operations Manager job openings:

Customer Care Operations Manager jobs near you
Infographic showing various Customer Care Operations Manager job openings in Virginia as of August 2026, with employment types broken down into 79% Full Time, 18% Part Time, and 3% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution.

Healthcare Operations Manager

Arlington, VA • On-site

Jobtailor
See more jobs at Jobtailorexternal

Other

Posted 10 days ago

Job description

  • Oversee daily operations of mobile home healthcare services in the DC and Maryland market, including patient-visit scheduling and new-patient intake.
  • Build and maintain relationships with stakeholders, referral sources, and community partners.
  • Ensure compliance with federal, state, and local regulations.
  • Develop and implement operational policies and procedures to improve efficiency and quality of care.
  • Monitor budgets, financial performance, and resource allocation.
  • Conduct audits and quality assurance checks.
  • Recruit, train, supervise, schedule, and evaluate healthcare professionals and support staff.
  • Foster a positive, collaborative work environment and support professional development.
  • Ensure patient care plans are developed and executed according to best practices and patient needs.
  • Address patient and family concerns and coordinate care with healthcare providers, physicians, and other stakeholders.
  • Monitor patient outcomes and satisfaction and adjust care plans and services as needed.
  • Maintain accurate records and documentation and monitor quality assurance programs.
  • Stay informed about industry trends, best practices, and regulatory changes.
  • Support strategic plans to grow home healthcare and hospice services, identify improvements, and collaborate with senior management on organizational goals.
Requirements
  • Bachelor’s degree preferred in healthcare administration, business administration, or a related field.
  • Over three years of experience in healthcare operations management, preferably in home healthcare or hospice services.
  • Strong knowledge of healthcare regulations, compliance, and quality assurance standards.
  • Excellent leadership, communication, and interpersonal skills.
  • Proven ability to manage budgets, financial performance, and operational efficiency.
  • Strong problem-solving skills and the ability to make decisions in a fast-paced environment.
  • Commitment to delivering high-quality patient care and exceptional customer service.
  • Willingness to “roll up your sleeves” to build and shape a best-in-class team
  • Candidates must disclose any current or future need for employment-based immigration sponsorship before an offer of employment is extended.
Core Competencies

Demonstrates expertise in healthcare operations management, focusing on compliance with regulations, quality assurance, and financial performance. Proven ability to lead teams, develop operational policies, and enhance patient care through effective communication and stakeholder collaboration.

Highest-signal resume keywords
  • Healthcare Operations Management
  • Regulatory Compliance
  • Quality Assurance Standards
  • Budget Management
  • Leadership Skills
ATS Optimization Keywords Hard Skills
  • Patient-Visit Scheduling
  • New-Patient Intake
  • Operational Policy Development
  • Financial Performance Monitoring
  • Audit ConductingCare Plan Development
  • Resource Allocation
  • Quality Assurance Monitoring
  • Healthcare Regulations Knowledge
  • Strategic Planning
Soft Skills
  • Communication Skills
  • Interpersonal Skills
  • Problem-Solving Skills
  • Team Building
  • Collaboration
Certifications & Qualifications
  • Bachelor’s Degree in Healthcare Administration
  • Bachelor’s Degree in Business Administration
Industry Keywords
  • Home Healthcare
  • Hospice Services
  • Patient Care
  • Stakeholder Engagement
  • Community Partnerships
#J-18808-Ljbffr

Apply