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Customer Care Associate Jobs in Ridgeland, MS (NOW HIRING)

Armstrong

Customer Care Representative

Madison, MS

$18 - $20/hr

Associates/Bachelor's degree from four-year college or university preferred. * A minimum of 2 years' experience working in a customer service / care role. * In home, visual surveying background in ...

Armstrong

Customer Care Representative

Madison, MS · On-site

$13 - $17.75/hr

Associates/Bachelor's degree from four-year college or university preferred. * A minimum of 2 years' experience working in a customer service / care role. * In home, visual surveying background in ...

Armstrong

Customer Care Representative

Madison, MS · On-site

$13 - $17.75/hr

Associates/Bachelor's degree from four-year college or university preferred. * A minimum of 2 years' experience working in a customer service / care role. * In home, visual surveying background in ...

Circle K

Customer Service Representative

Pearl, MS · On-site

$13.75 - $18.75/hr

You are good at: * Selling products to customers * Providing excellent customer care ... Sales associate or cashiering experience * High school diploma or equivalent * Motivation to ...

Circle K

Customer Service Representative

Clinton, MS · On-site

$14.50 - $19.75/hr

You are good at: * Selling products to customers * Providing excellent customer care ... Sales associate or cashiering experience * High school diploma or equivalent * Motivation to ...

Circle K

Customer Service Representative

Pearl, MS

$13.75 - $18.75/hr

You are good at: * Selling products to customers * Providing excellent customer care ... Sales associate or cashiering experience * High school diploma or equivalent * Motivation to ...

Circle K

Customer Service Representative

Clinton, MS · On-site

$13.75 - $18.75/hr

You are good at: * Selling products to customers * Providing excellent customer care ... Sales associate or cashiering experience * High school diploma or equivalent * Motivation to ...

Circle K

Customer Service Representative

Pearl, MS

$13.75 - $18.75/hr

You are good at: * Selling products to customers * Providing excellent customer care ... Sales associate or cashiering experience * High school diploma or equivalent * Motivation to ...

Circle K

Customer Service Representative

Pearl, MS

$13.75 - $18.75/hr

You are good at: * Selling products to customers * Providing excellent customer care ... Sales associate or cashiering experience * High school diploma or equivalent * Motivation to ...

Roses Discount Stores

Customer Service Associate

Jackson, MS · On-site

$12.75 - $17.50/hr

Roses/Roses Express Customer Service Associate As a Roses/Roses Express Customer Service Associate you will be responsible for providing excellent customer service to our customers. Key priorities ...

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All JobsCustomer Care Associate JobsCustomer Care Associate Jobs in Ridgeland, MS

Customer Care Associate information

See Ridgeland, MS salary details

$7

$14

$22

How much do customer care associate jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for customer care associate in Ridgeland, MS is $14.28, according to ZipRecruiter salary data. Most workers in this role earn between $11.63 and $16.01 per hour, depending on experience, location, and employer.

What is a customer care associate?

Customer Care Associates are professionals who assist customers by addressing their inquiries, resolving issues, and ensuring a positive experience with a company’s products or services. They often work in call centers, retail stores, or online support environments. Their responsibilities include answering questions, handling complaints, providing information, and supporting customers through various communication channels such as phone, email, or chat. Customer Care Associates play a critical role in building customer loyalty and maintaining a company’s reputation.

What are the key skills and qualifications needed to thrive as a customer care associate, and why are they important?

To thrive as a Customer Care Associate, you need strong communication, problem-solving skills, and a customer-focused mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic office applications is typically required. Patience, active listening, and a positive attitude enable you to handle challenging situations and build rapport with customers. These skills are crucial for resolving issues efficiently, ensuring customer satisfaction, and maintaining a company's reputation.

What are some common challenges customer care associates face when handling customer inquiries, and how can they overcome them?

Customer Care Associates often encounter challenges such as managing a high volume of inquiries, addressing difficult customers, and navigating complex product or service issues. To overcome these challenges, associates benefit from strong communication skills, patience, and in-depth product knowledge. Many organizations provide ongoing training and support, and working closely with teammates or supervisors can help resolve particularly challenging cases. Additionally, learning to use customer relationship management (CRM) tools efficiently can streamline responses and allow associates to deliver high-quality service even during busy periods.

What is the difference between Customer Care Associate vs Customer Service Representative?

AspectCustomer Care AssociateCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require customer service trainingHigh school diploma or equivalent; often similar training
Work EnvironmentCall centers, retail, online support, in-personCall centers, retail stores, online support, in-person
Employer & IndustryRetail, telecom, banking, healthcareRetail, telecom, banking, healthcare
Common Search & ComparisonCustomer Care Associate vs Customer Service Representative

Both roles focus on assisting customers, but Customer Care Associates often handle more personalized or complex issues, while Customer Service Representatives typically manage general inquiries. The skills and credentials are similar, making the roles closely related within customer support teams across various industries.

What are the most commonly searched types of Customer Care jobs in Ridgeland, MS?

The most popular types of Customer Care jobs in Ridgeland, MS are:

What cities near Ridgeland, MS are hiring for Customer Care Associate jobs?

Cities near Ridgeland, MS with the most Customer Care Associate job openings:

Customer Care Associate jobs near you
Infographic showing various Customer Care Associate job openings in Ridgeland, MS as of August 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 85% Physical, 1% Hybrid, and 14% Remote job distribution, with an average salary of $29,700 per year, or $14.3 per hour.

Customer Care Representative

The Armstrong Company

Jackson, MS • On-site

$14 - $19/hr

Other

Re-posted 29 days ago

The Armstrong Company rating

4.5

Company rating: 4.5 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

26th of 29 rated removal and storage companies

Job description

Customer Care Representative

The Customer Care Representative will serve as the first point of contact for customers interested in Armstrong products and services. Create qualified new business appointments in QTG (Quotes-To-Go) for our field sales force and sells local COD HHG (Cash on Delivery Household Goods) products over the phone when appropriate.

Key Responsibilities:

  • Handles all inbound sales lead calls and converts calls into appointments/sales.
  • Research and thoroughly qualify prospects utilizing phone and internet to ensure that leads provided to field sales are sales worthy and meet our minimum criteria.
  • Identify prospect needs and set appointments for COD HHG sales force or sell local opportunities over the phone directly using MoveEasy estimation software.
  • Ability to facilitate virtual surveying.
  • Handles all outbound sales leads to follow-up with iLead and web-lead customers.
  • Communicates with local agency coordination and operations staff in support of customer needs/inquiries.
  • Leverage electronic and print collateral to support business opportunities.
  • Leverage technology to track sales efforts.
  • Supports all inbound communications and determines the best course of action based on call type/inquiry.
  • Any other duties as assigned by Manager.

Minimum Qualifications:

  • High School/GED minimum. Associates/Bachelor's degree from four-year college or university preferred.
  • A minimum of 2 years' experience working in a customer service / care role.
  • In home, visual surveying background in the household industry preferred.
  • Excellent verbal and written communication skills.
  • Excellent teamwork and interpersonal skills required.
  • Highly customer service oriented.
  • Ability to demonstrate initiative and to work with minimum supervision.
  • Ability to prioritize and re-prioritize as situations and needs change throughout the workday.
  • Ability to multi-task and organize workflow to manage daily responsibilities.
  • Detail-oriented with strong presentation skills.
  • Excellent computer skills. Proficient in Microsoft Office (Excel, Word, Outlook).

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
  • While performing the duties of this job, the employee is regularly required to talk and hear.
  • This position requires the ability to occasionally lift office products and supplies, up to 10 pounds.
  • Ability to sit for long periods; stand and walk frequently; and bend, stoop, and reach occasionally.

Armstrong Relocation & Companies is an Equal Opportunity Employer (EOE). Our employment decisions are made without regard to race, color, religion, sex, marital status, pregnancy, national origin, citizenship, age, physical or mental disability, genetic information, sexual orientation, veteran status, military status, or any other characteristic or status protected by federal, state, or local law.

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