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Customer Care Associate Jobs in Virginia (NOW HIRING)

MDMS CAPITAL LLC

Sales Associate

Arlington, VA · On-site

$16 - $21.75/hr

Job Title: Sales Associate Date Prepared: 7/18/2016 FLSA Status: Non-Exempt Reports To: Studio ... Conducts telephone inquiries/follow-up calls and customer care calls. * Leads OTF studio previews ...

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Customer Care Associate information

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$8

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How much do customer care associate jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for customer care associate in Virginia is $16.99, according to ZipRecruiter salary data. Most workers in this role earn between $13.85 and $19.09 per hour, depending on experience, location, and employer.

What is a customer care associate?

Customer Care Associates are professionals who assist customers by addressing their inquiries, resolving issues, and ensuring a positive experience with a company’s products or services. They often work in call centers, retail stores, or online support environments. Their responsibilities include answering questions, handling complaints, providing information, and supporting customers through various communication channels such as phone, email, or chat. Customer Care Associates play a critical role in building customer loyalty and maintaining a company’s reputation.

What are the key skills and qualifications needed to thrive as a customer care associate, and why are they important?

To thrive as a Customer Care Associate, you need strong communication, problem-solving skills, and a customer-focused mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic office applications is typically required. Patience, active listening, and a positive attitude enable you to handle challenging situations and build rapport with customers. These skills are crucial for resolving issues efficiently, ensuring customer satisfaction, and maintaining a company's reputation.

What are some common challenges customer care associates face when handling customer inquiries, and how can they overcome them?

Customer Care Associates often encounter challenges such as managing a high volume of inquiries, addressing difficult customers, and navigating complex product or service issues. To overcome these challenges, associates benefit from strong communication skills, patience, and in-depth product knowledge. Many organizations provide ongoing training and support, and working closely with teammates or supervisors can help resolve particularly challenging cases. Additionally, learning to use customer relationship management (CRM) tools efficiently can streamline responses and allow associates to deliver high-quality service even during busy periods.

What is the difference between Customer Care Associate vs Customer Service Representative?

AspectCustomer Care AssociateCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require customer service trainingHigh school diploma or equivalent; often similar training
Work EnvironmentCall centers, retail, online support, in-personCall centers, retail stores, online support, in-person
Employer & IndustryRetail, telecom, banking, healthcareRetail, telecom, banking, healthcare
Common Search & ComparisonCustomer Care Associate vs Customer Service Representative

Both roles focus on assisting customers, but Customer Care Associates often handle more personalized or complex issues, while Customer Service Representatives typically manage general inquiries. The skills and credentials are similar, making the roles closely related within customer support teams across various industries.

What are the most commonly searched types of Customer Care jobs in Virginia?

The most popular types of Customer Care jobs in Virginia are:

What cities in Virginia are hiring for Customer Care Associate jobs?

Cities in Virginia with the most Customer Care Associate job openings:

Customer Care Associate jobs near you
Infographic showing various Customer Care Associate job openings in Virginia as of August 2026, with employment types broken down into 74% Full Time, 24% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $35,341 per year, or $17 per hour.

Customer Care- JR. Product Specialist

Piovan S.p.A.

Fredericksburg, VA • On-site

$70 - $90/hr

Other

Posted 5 days ago

Job description

The Customer Solutions Sales Engineer is responsible for providing technical solutions to customer needs. This position requires technical knowledge of the products that the company offers. The Customer Solutions Sales Engineer will work closely with the Regional Sales Managers and the CCC Specialists to identify customer requirements and provide technical expertise on products and services.

Roles/Responsibilities
  • This position requires technical expertise related to Plastics, Automotive, Medical and other related industries.
  • Strong understanding of the technical aspects of the products being sold, including their applications and benefits.
  • Collaborate closely with the Customer Care Center Specialists and Regional Sales Managers to identify customer needs and provide necessary support.
  • Handling inbound calls and emails routed through the CCC Department, and providing timely and accurate responses.
  • Excellent communication and interpersonal skills to effectively provide assistance to internal and external customers.
  • Prepare proposals for Spare Parts, Standalone units and small systems.
  • Ensures all information provided to the customer is accurate, up-to-date and aligned with product offerings.
  • Process orders for spare parts, warranty orders, small systems in a timely and efficient manner.
  • Identify part numbers and extract relevant details from orders to communicate with Engineering, Purchasing and Production Department.
  • Work collaboratively with cross-functional teams, including Engineering, Purchasing, Accounting, Production, and Shipping, to ensure accurate and timely order processing and completion.
Qualifications
  • Ability to analyze customer needs and propose effective solutions.
  • Associate/Bachelor's degree in Engineering.
  • Technical certifications or specialized training related to the industry (e.g., Plastics, Automotive, Medical and other related industries).
  • Proven experience in technical sales or a customer-facing technical support role.
  • Strong communication skills, both verbal and written, with the ability to explain complex technical concepts to non-technical customers.
  • Familiarity with preparing quotations, proposals, and working with product managers and sales teams.
  • Ability to quickly learn and apply technical concepts to sales processes.
  • Solid understanding of the products and systems being sold, including technical specifications, applications, and industry standards.

We are an Equal Opportunity Employer and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other legally protected characteristic. We are committed to creating an inclusive and diverse workplace.

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