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Customer Care Associate Jobs in Quebec (NOW HIRING)

RONA

customer service associate

Boucherville, QC · On-site

Access to the GreenShield+ telemedicine platform, including virtual consultations with healthcare ... Greet customers warmly and ensure an excellent customer experience * Assess customer needs and ...

RONA

customer service associate

Longueuil, QC

Access to the GreenShield+ telemedicine platform, including virtual consultations with healthcare ... Greet customers warmly and ensure an excellent customer experience * Assess customer needs and ...

New

Walmart

CA$18.75/hr

Working as an OMNI Customer Fulfillment Associate at Walmart Canada is a great opportunity to build ... care and accuracy to support on-time delivery. Packs orders carefully by confirming product ...

Walmart

CA$18.75/hr

Working as an OMNI Customer Fulfillment Associate at Walmart Canada is a great opportunity to build ... care and accuracy to support on-time delivery. Packs orders carefully by confirming product ...

RONA

customer service associate

Boucherville, QC

Access to the GreenShield+ telemedicine platform, including virtual consultations with healthcare ... Greet customers warmly and ensure an excellent customer experience * Assess customer needs and ...

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Showing results 21-40

All JobsCustomer Care Associate JobsCustomer Care Associate Jobs in Quebec

Customer Care Associate information

See Quebec salary details

$8

$16

$24

How much do customer care associate jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for customer care associate in Quebec is $16.93, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.99 per hour, depending on experience, location, and employer.

What is the difference between Customer Care Associate vs Customer Service Representative?

AspectCustomer Care AssociateCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require customer service trainingHigh school diploma or equivalent; often similar training
Work EnvironmentCall centers, retail, online support, in-personCall centers, retail stores, online support, in-person
Employer & IndustryRetail, telecom, banking, healthcareRetail, telecom, banking, healthcare
Common Search & ComparisonCustomer Care Associate vs Customer Service Representative

Both roles focus on assisting customers, but Customer Care Associates often handle more personalized or complex issues, while Customer Service Representatives typically manage general inquiries. The skills and credentials are similar, making the roles closely related within customer support teams across various industries.

What are some common challenges customer care associates face when handling customer inquiries, and how can they overcome them?

Customer Care Associates often encounter challenges such as managing a high volume of inquiries, addressing difficult customers, and navigating complex product or service issues. To overcome these challenges, associates benefit from strong communication skills, patience, and in-depth product knowledge. Many organizations provide ongoing training and support, and working closely with teammates or supervisors can help resolve particularly challenging cases. Additionally, learning to use customer relationship management (CRM) tools efficiently can streamline responses and allow associates to deliver high-quality service even during busy periods.

What is a customer care associate?

Customer Care Associates are professionals who assist customers by addressing their inquiries, resolving issues, and ensuring a positive experience with a company’s products or services. They often work in call centers, retail stores, or online support environments. Their responsibilities include answering questions, handling complaints, providing information, and supporting customers through various communication channels such as phone, email, or chat. Customer Care Associates play a critical role in building customer loyalty and maintaining a company’s reputation.

What are the key skills and qualifications needed to thrive as a customer care associate, and why are they important?

To thrive as a Customer Care Associate, you need strong communication, problem-solving skills, and a customer-focused mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic office applications is typically required. Patience, active listening, and a positive attitude enable you to handle challenging situations and build rapport with customers. These skills are crucial for resolving issues efficiently, ensuring customer satisfaction, and maintaining a company's reputation.
What are the most commonly searched types of Customer Care jobs in Quebec? The most popular types of Customer Care jobs in Quebec are:
What cities in Quebec are hiring for Customer Care Associate jobs? Cities in Quebec with the most Customer Care Associate job openings:
Customer Care Associate jobs near you
Infographic showing various Customer Care Associate job openings in Quebec as of July 2026, with employment types broken down into 81% Full Time, 16% Part Time, 1% Temporary, and 2% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $35,205 per year, or $16.9 per hour.

Full Time Customer Service Associate

Leon's Furniture

Laval, QC • On-site

Full-time

Posted 18 days ago

Job description

Overview

Leon's is currently looking for a Full Time Customer Service Associate to oversee that excellent after-sale service is provided to customers, to liaise and advocate for customers when dealing with third-party repair and service organizations, to maintain an organized system of files on open customer service issues, to promote and maintain service standards and to provide training and support to other service associates.

About Us:

Leon's Furniture has locations from coast to coast, is Canadian owned, and has a rich history spanning over 110 years. Today, as in the past, Canadians have turned to us to provide their home furnishing needs, and we're proud to be expanding our sales teams in every location to meet this challenge.

Many of our most successful associates joined Leon's in entry level positions and with hard work, determination and desire they were able to achieve a level of success beyond their imaginations. These success stories are our greatest achievement. Let our story be your story. Whatever the position, Leon's can open the door to a bright and exciting future for you. You bring the can-do attitude, and we will provide the tools for your success. Join us today!

Responsibilities:

  • Train new service associates and to provide ongoing training where required
  • Assist customers by phone, in-person or by email with service requests
  • Set and confirm repair tech appointments with customers
  • Follow up with customers and vendors on overdue parts
  • Complete inspections on all Exchanges or upon customer request
  • Schedule deliveries of Exchanges & Credit Memos
  • Authorize gift certificates, discounts and credits to customers to keep "as-is" (within specific parameters)
  • Enter Exchanges, Credit Memos, Sales and Reselections
  • Follow up on overdue work orders, Credit Memos, repairs and parts
  • Performing various other duties, as assigned

Requirements: 

  • Customer-Focused: Brings a positive attitude and a strong commitment to delivering exceptional service, skillfully balancing company goals with customer expectations.
  • Maintains composure and professionalism in high-pressure situations, ensuring effective problem-solving and excellent service delivery.
  • Ability to communicate clearly, both written and orally
  • Fun, friendly, confident personality
  • Strong problem solving and analytical skills
  • Exceptional organizational skills
  • Ability to work collaboratively with fellow colleagues
  • Ability to interact professionally with our customers
  • And most importantly, a POSITIVE ATTITUDE!

We offer:

  • Comprehensive Employee Benefit Package after 3 months
  • Profit Sharing
  • Employee Discounts & Partner Discount Programs
  • The chance to be part of a financially stable, well-respected, truly Canadian company with opportunities for growth from coast to coast
  • Continuous, quality education and training on our products and sales techniques

Additional Information:

  • We welcome applicants from all backgrounds and experiences. Accommodation is available on request for candidates taking part in all aspects of the recruitment process.  Candidates with accommodation needs, can email their accommodation requests to recruitment@leons.ca.

How to Apply:

If you're ready to bring your expertise and leadership to Leon's, we'd love to hear from you.

Please email your application, including your CV and a short statement on why you would be a great fit for LFL.

QualificationsEmployment Type: FULL_TIME

Apply