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Customer Care Associate Jobs in Quebec (NOW HIRING)

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Customer Care Associate information

See Quebec salary details

$8

$16

$24

How much do customer care associate jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for customer care associate in Quebec is $16.93, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.99 per hour, depending on experience, location, and employer.

What is the difference between Customer Care Associate vs Customer Service Representative?

AspectCustomer Care AssociateCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require customer service trainingHigh school diploma or equivalent; often similar training
Work EnvironmentCall centers, retail, online support, in-personCall centers, retail stores, online support, in-person
Employer & IndustryRetail, telecom, banking, healthcareRetail, telecom, banking, healthcare
Common Search & ComparisonCustomer Care Associate vs Customer Service Representative

Both roles focus on assisting customers, but Customer Care Associates often handle more personalized or complex issues, while Customer Service Representatives typically manage general inquiries. The skills and credentials are similar, making the roles closely related within customer support teams across various industries.

What are some common challenges customer care associates face when handling customer inquiries, and how can they overcome them?

Customer Care Associates often encounter challenges such as managing a high volume of inquiries, addressing difficult customers, and navigating complex product or service issues. To overcome these challenges, associates benefit from strong communication skills, patience, and in-depth product knowledge. Many organizations provide ongoing training and support, and working closely with teammates or supervisors can help resolve particularly challenging cases. Additionally, learning to use customer relationship management (CRM) tools efficiently can streamline responses and allow associates to deliver high-quality service even during busy periods.

What is a customer care associate?

Customer Care Associates are professionals who assist customers by addressing their inquiries, resolving issues, and ensuring a positive experience with a company’s products or services. They often work in call centers, retail stores, or online support environments. Their responsibilities include answering questions, handling complaints, providing information, and supporting customers through various communication channels such as phone, email, or chat. Customer Care Associates play a critical role in building customer loyalty and maintaining a company’s reputation.

What are the key skills and qualifications needed to thrive as a customer care associate, and why are they important?

To thrive as a Customer Care Associate, you need strong communication, problem-solving skills, and a customer-focused mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic office applications is typically required. Patience, active listening, and a positive attitude enable you to handle challenging situations and build rapport with customers. These skills are crucial for resolving issues efficiently, ensuring customer satisfaction, and maintaining a company's reputation.
What are the most commonly searched types of Customer Care jobs in Quebec? The most popular types of Customer Care jobs in Quebec are:
What cities in Quebec are hiring for Customer Care Associate jobs? Cities in Quebec with the most Customer Care Associate job openings:
Customer Care Associate jobs near you
Infographic showing various Customer Care Associate job openings in Quebec as of July 2026, with employment types broken down into 81% Full Time, 16% Part Time, 1% Temporary, and 2% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $35,205 per year, or $16.9 per hour.

Customer Service Representative / Customer Care Associate

Linde

Quebec, QC

Full-time

Re-posted 10 days ago

Linde rating

8.1

Company rating: 8.1 out of 10

Based on 82 frontline employees who took The Breakroom Quiz

33rd of 100 rated chemical manufacturers

Job description

  • You will coordinate telephone referrals, verify eligibility criteria and appropriate funding, and set up clients for home oxygen therapy and related healthcare services
  • Perform customer service activities, including receiving and entering telephone and walk-in orders, answering questions, tracing order and shipment status, and resolving issues
  • In addition, you shall be accountable for providing complete and accurate account setup and pricing data, and for maintaining the ongoing accuracy of customer information
  • To Support Territory Managers by balancing your time between inside sales and customer service duties, helping the team achieve targeted sales budgets is part of your role
  • Collect payments to ensure customer accounts remain current and track customer orders in JDE to confirm delivery and billing are completed
  • You will be responsible for daily cash reconciliation and preparing bank deposits
  • Ensure all outgoing mail is sent daily

What Linde employees say

Pay

Benefits

Hours and flexibility

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