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Customer Care Advocate Jobs (NOW HIRING)

BOTG LLC

Customer Care Advocate

Warwick, RI · On-site

$19 - $20/hr

Customer Care Advocate Position type: 6+ months temporary contract Work Location: Warwick, RI (Remote) Client: Direct-Client Pay rate: $20/h on W2 without benefits Work Schedule: Virtual role ...

Harris & Harris

Customer Care Advocate

Coppell, TX · On-site

$15 - $16/hr

The Customer Care Advocate will help set up new accounts, help service existing accounts, document account issues, answer billing questions, and assist with offering solutions Must be able to:

Regal Rexnord

Customer Care Advocate

Radford, VA · On-site +1

$45K - $48K/yr

Opportunity The Customer Care Advocate serves as a key liaison between our customers and internal teams, ensuring a seamless and positive service experience. This role is responsible for verifying ...

Regal Rexnord Corporation

Customer Care Advocate

$45K - $48K/yr

Opportunity The Customer Care Advocate serves as a key liaison between our customers and internal teams, ensuring a seamless and positive service experience. This role is responsible for verifying ...

Regal Rexnord Corp

Customer Care Advocate

Radford, VA · On-site

$45K - $48K/yr

Opportunity The Customer Care Advocate serves as a key liaison between our customers and internal teams, ensuring a seamless and positive service experience. This role is responsible for verifying ...

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Customer Care Advocate information

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How much do customer care advocate jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for customer care advocate in the United States is $23.25, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $33.17 per hour, depending on experience, location, and employer.

What is a customer care advocate?

Customer Care Advocates are professionals who assist customers by addressing their questions, concerns, and issues with a company’s products or services. They act as a liaison between the customer and the organization, ensuring that customer needs are understood and met. Their responsibilities often include answering inquiries, resolving complaints, and providing information about products or services. The goal of a Customer Care Advocate is to create positive customer experiences and foster long-term relationships with clients.

What are the key skills and qualifications needed to thrive as a customer care advocate, and why are they important?

To thrive as a Customer Care Advocate, you need excellent communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic office applications is often required. Patience, active listening, and a positive attitude help you build rapport and resolve issues efficiently. These skills are crucial for providing a high standard of customer service, ensuring client satisfaction, and maintaining a strong brand reputation.

How does a customer care advocate typically collaborate with other departments to resolve customer issues?

Customer Care Advocates frequently work closely with teams such as technical support, billing, and sales to address and resolve complex customer inquiries. This collaboration may involve escalating cases, coordinating responses, or gathering information from different departments to ensure a seamless customer experience. Open communication and teamwork are essential, as advocates often serve as the bridge between the customer and internal teams. By effectively collaborating, Customer Care Advocates can provide timely and accurate solutions, contributing to higher customer satisfaction and retention.

What is the difference between Customer Care Advocate vs Customer Service Representative?

AspectCustomer Care AdvocateCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may prefer certifications in customer serviceHigh school diploma or equivalent; often similar certifications
Work EnvironmentCall centers, support centers, or online chat platformsCall centers, retail stores, or online support
Employer & IndustryRetail, telecom, banking, and service industriesRetail, telecom, banking, and service industries
Search & Comparison IntentUnderstanding roles, responsibilities, and career pathsGeneral customer support roles and job comparisons

Customer Care Advocates and Customer Service Representatives often share similar credentials and work environments within the same industries. The main difference lies in the focus: Customer Care Advocates typically emphasize building long-term customer relationships and resolving complex issues, while Customer Service Representatives handle routine inquiries and support. Both roles are vital for customer satisfaction and often overlap in skills and employer settings.

How much does a customer care advocate make?

The average salary for a customer care advocate typically ranges from $30,000 to $45,000 per year, depending on experience, location, and the company. Entry-level positions may start lower, while experienced advocates or those with specialized skills can earn higher wages, often supplemented with benefits and performance incentives.

How to become a customer care advocate?

To become a customer care advocate, candidates typically need a high school diploma or equivalent, strong communication and problem-solving skills, and experience in customer service. Many roles require familiarity with customer relationship management (CRM) software and the ability to handle inquiries professionally, often with on-the-job training provided.

Is a customer care advocate an entry level job?

A customer care advocate position is often considered entry level, suitable for individuals with strong communication skills and basic computer proficiency. Many roles require minimal prior experience and provide on-the-job training, making it accessible for those starting their customer service careers.
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For Customer Care Advocate jobs, the most frequently searched job titles are:

Customer Care Advocate jobs near you
Infographic showing various Customer Care Advocate job openings in the United States as of September 2026, with employment types broken down into 2% As Needed, 71% Full Time, 20% Part Time, and 7% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $48,357 per year, or $23.2 per hour.

Customer Care Advocate

Warwick, RI • On-site

BOTG LLC
Recruiting and Staffing Services • 11 - 50 employees
Learn more about BOTG LLCexternal

$19 - $20/hr

Contractor

Re-posted 8 days ago

Job description

This is Asim from BOTG. We are looking for a Customer Care Advocate for a 6+ months contract position.

 

Position: Customer Care Advocate

Position type: 6+ months temporary contract

Work Location: Warwick, RI (Remote)

Client: Direct-Client

Pay rate: $20/h on W2 without benefits

 

Work Schedule: Virtual role predominately works from a home office with periodic visits to the client office as needed for team events, meetings, training, business continuity, etc.

 

Scope:

The Customer Care Advocate handles inbound customer service inquiries via telephone and/or email and resolves complex customer issues. The successful candidate will leverage effective listening skills, attention to detail, strong intellectual curiosity, and a genuine desire to make a difference to ensure each customer experience is exceptional.  With an understanding of the customers’ needs and wants and a focus on delivering solutions that meets those needs, you will deliver a service experience that exceeds expectations and makes it easy for customers to do business with us.  This is a full-time virtual position.

Daily Duties/Responsibilities:

·        Respond to customer requests via telephone or email, providing excellent service to client’s customers who have insurance or other financial service products or benefit plans and providing solutions that best match the customers’ needs.

·        Research requests regarding various product aspects, policy provisions, claim status, basic procedures, etc.

·        Efficiently process transactions and refer requests for other policy modifications to appropriate areas. Track responses to ensure completion.

·        Enhance and strengthen the relationship between the customer and client using strong communication skills, keen listening skills and empathy.

·        Support special product and/or service campaigns as needed, or if solicited by the customer.

·        Efficiently access and navigate multiple electronic systems to provide a complete and integrated response to the customer’s inquiry.

·        these responsibilities in a consistent, professional manner while exercising strong verbal, interpersonal and high-quality service skills.

Required skills:

·        2+ years of customer service experience

·        Flexible to work specific shifts during hours of operation between 8:00am – 8:00pm EST, Monday through Friday; must be flexible regarding the ability to work overtime & shift worked, which may change based on business need.

·        High School diploma, GED.

Desired skills:

·        Some college experience, trade or professional certification.

·        Insurance or Financial Services industry experience or Product specific experience.

·        Prior Call Center experience is highly preferred.

·        A demonstrated ability to learn quickly and continuously develop functional knowledge and an understanding of company products as well as administrative, claims, underwriting and marketing functions.

·        passion for serving customers and a personal commitment to following through in a dynamic, fast-paced environment.

·        Strong computer/keyboard skills as well as solid math, analytical and problem-solving skills.

·        Superb listening skills and professional oral & written communication skills with an ability to inspire trust and accountability though an empathetic communication style which promotes a quality image of client.