Surrey, BC · On-site
Process Ownership and Problem Solving - Take ownership of assigned cases and see each through to ... Qualifications and Skills Required: - 1+ year of experience in customer service, order processing ...
Quick apply
Surrey, BC · On-site
Process Ownership and Problem Solving - Take ownership of assigned cases and see each through to ... Qualifications and Skills Required: - 1+ year of experience in customer service, order processing ...
Process Ownership and Problem Solving - Take ownership of assigned cases and see each through to ... Qualifications and Skills Required: - 1+ year of experience in customer service, order processing ...
Process Ownership and Problem Solving - Take ownership of assigned cases and see each through to ... Qualifications and Skills Required: - 1+ year of experience in customer service, order processing ...
Surrey, BC · On-site
Process Ownership and Problem Solving - Take ownership of assigned cases and see each through to ... Qualifications and Skills Required: - 1+ year of experience in customer service, order processing ...
Quick apply
Surrey, BC · On-site
Process Ownership and Problem Solving - Take ownership of assigned cases and see each through to ... Qualifications and Skills Required: - 1+ year of experience in customer service, order processing ...
CA$50K - CA$55K/yr
... customer service. You will be responsible for: * Monitor MAKO & DocuSign dashboard, updating ... Monitoring MAKO straight through process (STP); * Review MAKO STP Errors and understanding how to ...
Quick apply
CA$50K - CA$55K/yr
... customer service. You will be responsible for: * Monitor MAKO & DocuSign dashboard, updating ... Monitoring MAKO straight through process (STP); * Review MAKO STP Errors and understanding how to ...
New Westminster, BC · On-site
CA$18.40/hr
WHAT YOU'LL DO Refunds and Returns Follows Company procedures when processing refunds and returns ... Flexibility (Availability/Work Schedule) Be open to working a variety of shifts, including evenings ...
New
New Westminster, BC · On-site
CA$18.40/hr
WHAT YOU'LL DO Refunds and Returns Follows Company procedures when processing refunds and returns ... Flexibility (Availability/Work Schedule) Be open to working a variety of shifts, including evenings ...
New
Coquitlam, BC · On-site
CA$18.40/hr
Working as an OMNI Customer Fulfillment Associate at Walmart Canada is a great opportunity to build ... processes, productivity, and customer satisfaction. Flexibility (Availability/Work Schedule) Be ...
Coquitlam, BC · On-site
CA$18.40/hr
Working as an OMNI Customer Fulfillment Associate at Walmart Canada is a great opportunity to build ... processes, productivity, and customer satisfaction. Flexibility (Availability/Work Schedule) Be ...
Langley, BC · On-site
CA$18.45 - CA$19.15/hr
You promote accuracy within the store through exceptional process handling which includes data ... You have a minimum availability of 3 days a week, and of those 3 days at least 1 weekend day
Langley, BC · On-site
CA$18.45 - CA$19.15/hr
You promote accuracy within the store through exceptional process handling which includes data ... You have a minimum availability of 3 days a week, and of those 3 days at least 1 weekend day
Langley, BC · On-site
We are actively interviewing and hiring for Customer Support Associates to join our team! Summary ... Managing the Unemployment Process including claims and hearings. * Managing the Worker ...
Langley, BC · On-site
We are actively interviewing and hiring for Customer Support Associates to join our team! Summary ... Managing the Unemployment Process including claims and hearings. * Managing the Worker ...
Tsawwassen, BC · On-site
CA$18.50/hr
From ensuring product availability on the sales floor to creating eye-catching visual displays to addressing customer inquiries to running an efficient checkout process, our associates create ...
Tsawwassen, BC · On-site
CA$18.50/hr
From ensuring product availability on the sales floor to creating eye-catching visual displays to addressing customer inquiries to running an efficient checkout process, our associates create ...
Surrey, BC · On-site
... Process customer transactions, returns or exchanges accurately and efficiently and create lasting ... Embraces the organization's mission Meets defined availability criteria, including evenings ...
Surrey, BC · On-site
... Process customer transactions, returns or exchanges accurately and efficiently and create lasting ... Embraces the organization's mission Meets defined availability criteria, including evenings ...
CA$22.50 - CA$28.33/hr
Can you process financial transactions accurately and get a sense of achievement by providing ... a Customer Experience Associate. We are expecting an all-around champion who can understand ...
CA$22.50 - CA$28.33/hr
Can you process financial transactions accurately and get a sense of achievement by providing ... a Customer Experience Associate. We are expecting an all-around champion who can understand ...
CA$22.50 - CA$28.33/hr
Can you process financial transactions accurately and get a sense of achievement by providing ... a Customer Experience Associate. We are expecting an all-around champion who can understand ...
CA$22.50 - CA$28.33/hr
Can you process financial transactions accurately and get a sense of achievement by providing ... a Customer Experience Associate. We are expecting an all-around champion who can understand ...
Surrey, BC · On-site
CA$22.50 - CA$28.33/hr
Can you process financial transactions accurately and get a sense of achievement by providing ... a Customer Experience Associate. We are expecting an all-around champion who can understand ...
Surrey, BC · On-site
CA$22.50 - CA$28.33/hr
Can you process financial transactions accurately and get a sense of achievement by providing ... a Customer Experience Associate. We are expecting an all-around champion who can understand ...
CA$21.50 - CA$27.05/hr
Can you process financial transactions accurately and get a sense of achievement by providing ... a Customer Experience Associate. We are expecting an all-around champion who can understand ...
CA$21.50 - CA$27.05/hr
Can you process financial transactions accurately and get a sense of achievement by providing ... a Customer Experience Associate. We are expecting an all-around champion who can understand ...
North Vancouver, BC · On-site
CA$22.50 - CA$28.33/hr
Can you process financial transactions accurately and get a sense of achievement by providing ... Associate. We are expecting an all-around champion who can understand customer needs and advise ...
North Vancouver, BC · On-site
CA$22.50 - CA$28.33/hr
Can you process financial transactions accurately and get a sense of achievement by providing ... Associate. We are expecting an all-around champion who can understand customer needs and advise ...
Langley, BC · On-site
CA$22.50 - CA$28.33/hr
Can you process financial transactions accurately and get a sense of achievement by providing ... Associate. We are expecting an all-around champion who can understand customer needs and advise ...
Langley, BC · On-site
CA$22.50 - CA$28.33/hr
Can you process financial transactions accurately and get a sense of achievement by providing ... Associate. We are expecting an all-around champion who can understand customer needs and advise ...
Langley, BC · On-site
CA$22.50 - CA$28.33/hr
Can you process financial transactions accurately and get a sense of achievement by providing ... Associate. We are expecting an all-around champion who can understand customer needs and advise ...
Langley, BC · On-site
CA$22.50 - CA$28.33/hr
Can you process financial transactions accurately and get a sense of achievement by providing ... Associate. We are expecting an all-around champion who can understand customer needs and advise ...
Burnaby, BC · On-site
CA$22.50 - CA$28.33/hr
Can you process financial transactions accurately and get a sense of achievement by providing ... Associate. We are expecting an all-around champion who can understand customer needs and advise ...
Burnaby, BC · On-site
CA$22.50 - CA$28.33/hr
Can you process financial transactions accurately and get a sense of achievement by providing ... Associate. We are expecting an all-around champion who can understand customer needs and advise ...
Coquitlam, BC · On-site
CA$22.50 - CA$28.33/hr
Can you process financial transactions accurately and get a sense of achievement by providing ... Associate. We are expecting an all-around champion who can understand customer needs and advise ...
Coquitlam, BC · On-site
CA$22.50 - CA$28.33/hr
Can you process financial transactions accurately and get a sense of achievement by providing ... Associate. We are expecting an all-around champion who can understand customer needs and advise ...
Surrey, BC · On-site
CA$22.50 - CA$28.33/hr
Can you process financial transactions accurately and get a sense of achievement by providing ... a Customer Experience Associate. We are expecting an all-around champion who can understand ...
Surrey, BC · On-site
CA$22.50 - CA$28.33/hr
Can you process financial transactions accurately and get a sense of achievement by providing ... a Customer Experience Associate. We are expecting an all-around champion who can understand ...
| Aspect | Customer Availability Process Associate | Customer Service Representative |
|---|---|---|
| Primary Role | Focuses on managing customer availability schedules and appointment coordination | Handles customer inquiries, complaints, and support |
| Required Skills | Scheduling, communication, organizational skills | Communication, problem-solving, product knowledge |
| Work Environment | Call centers, scheduling departments | Call centers, retail, online support |
| Common Certifications | Customer service, scheduling software proficiency | Customer service certifications, communication skills training |
The Customer Availability Process Associate primarily manages scheduling and appointment coordination, focusing on customer availability. In contrast, the Customer Service Representative handles a broader range of customer inquiries and support. Both roles require strong communication skills and are common in call centers and service industries, but their core responsibilities differ significantly.
Other
Posted 6 days ago
At Group Medical, we are committed to helping great ideas reach their fullest potential. Our diverse team delivers innovative solutions across both emerging and established business sectors, with a focus on creating meaningful impacts in the communities we serve.
We are seeking an Order Processing Associate to join our growing team. In this full-time, permanent role, you will support clients by managing service requests from intake to resolution—ensuring that every step is handled with care, accuracy, and professionalism. You’ll communicate with clients, providers, and internal teams to coordinate timely service fulfillment while maintaining strong documentation and follow-up practices.
Key Responsibilities
Client Coordination
- Clearly communicate with clients and providers throughout the service process.
- Serve as a primary point of contact for client inquiries related to service status and timelines.
- Provide regular updates to clients via phone, email, or the client portal.
- Deliver clear and professional instructions to clients and third parties to keep service requests moving forward.
Service Fulfillment Support
- Coordinate the intake of new client service requests.
- Follow up with providers and other stakeholders to obtain necessary information or approvals.
- Ensure timely processing and tracking of each case from start to completion.
- Maintain detailed written documentation of all interactions and progress.
Process Ownership and Problem Solving
- Take ownership of assigned cases and see each through to resolution.
- Escalate complex issues when needed and contribute to process improvement ideas.
- Proactively manage timelines and flag delays to appropriate team members.
Qualifications and Skills
Required:
- 1+ year of experience in customer service, order processing, or support roles.
- Strong communication skills—both verbal and written—with attention to clarity and professionalism.
- Ability to multitask and manage deadlines in a fast-paced, process-driven environment.
- Good working knowledge of Microsoft Office tools (Outlook, Word, Excel, Teams).
- Strong organizational skills and attention to detail.
- Comfortable navigating internet-based systems and client portals.
Preferred:
- Experience in administrative, coordination, or logistics support.
- Ability to work independently and as part of a team.
- Familiarity with service intake or case management processes.
- Bilingual or multilingual skills are an asset.
What We Offer
- Meaningful Work: Help people gain access to essential and often life-enhancing services.
- Autonomy & Ownership: A chance to shape how this role evolves in a growing organization.
- Supportive Culture: Work with leaders who value empathy, accountability, and your growth.
- Long-Term Opportunity: This is a permanent position with room to grow and develop.
