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Customer Assistance Jobs in Michigan (NOW HIRING)

Customer Service

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Servicing - Customer Care Specialist

Sterling Heights, MI · On-site

$16/hr

Employee Assistance Program (EAP) * Wellness initiatives * Career advancement opportunities Why ... Customer Support * Mortgage Industry * Mortgage Servicing Specialist

Customer Service

Be Seen First

Servicing - Customer Care Specialist

Sterling Heights, MI · On-site

$16/hr

Employee Assistance Program (EAP) * Wellness initiatives * Career advancement opportunities Why ... Customer Support * Mortgage Industry * Mortgage Servicing Specialist

Epitec

Cadillac Universal Advisor

Warren, MI · On-site

$22.23/hr

Customer Assistance * Marketing Support * Electric Vehicle Programs * Connected Vehicle Technologies * Connection Center Support * Provide timely resolution and case management. * Maintain strong ...

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All JobsCustomer Assistance JobsCustomer Assistance Jobs in Michigan

Customer Assistance information

What is the difference between Customer Assistance vs Customer Service Representative?

AspectCustomer AssistanceCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma; training often provided by employer
Work EnvironmentCall centers, retail, online supportCall centers, retail stores, corporate offices
Employer & Industry UsageRetail, telecommunications, bankingRetail, hospitality, tech companies
Common Search & ComparisonCustomer Assistance vs Customer Service Representative

Customer Assistance and Customer Service Representative roles often overlap but differ slightly. Customer Assistance typically emphasizes guiding customers through specific issues or processes, often in technical or retail settings. Customer Service Representatives handle broader customer inquiries, complaints, and support across various industries. Both roles require strong communication skills and a focus on customer satisfaction, but Customer Assistance may involve more technical or product-specific support.

Is remote customer assistance a stressful job?

Remote customer assistance jobs can be stressful due to high call volumes, difficult customer interactions, and the need for strong communication skills. However, they often offer flexible schedules and the ability to work from home, which can help manage stress levels. Proper training and experience can also improve job comfort and efficiency.

What are the most commonly searched types of Customer Assistance jobs in Michigan?

The most popular types of Customer Assistance jobs in Michigan are:

Customer Assistance jobs near you
Infographic showing various Customer Assistance job openings in Michigan as of August 2026, with employment types broken down into 74% Full Time, 24% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution.

Customer Experience Representative - Kalamazoo Airport

Enterprise Holdings

Portage, MI

$18/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 14 days ago

Enterprise Holdings rating

7.1

Company rating: 7.1 out of 10

Based on 268 frontline employees who took The Breakroom Quiz

117th of 177 rated vehicle equipment hire

Job description

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company. 

The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Customer Experience Representative (CXR).  =The Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience. 

This position pays $18 / hour and is located at the Kalamazoo Airport (AZO) - 5235 Portage Rd Rm 140, Portage, MI 49002. 

We offer:

  • Paid time off
  • Employee rental car discounts
  • Retirement savings plan including 401k
  • Health Insurance
  • Life Insurance
  • Dental Insurance
  • Vision Insurance
  • Training and development

We have the following schedule available: 

  • Monday: 4:00pm to 1:00am 
  • Tuesday: 4:00pm to 1:00am
  • Wednesday: 4:00pm to 1:00am
  • Thursday: 4:00pm to 1:00am
  • Friday: 4:00pm to 1:00am
  • Saturday: OFF
  • Sunday: OFF

We are hiring now for immediate openings.  Responsibilities include:

  • Meet and greet customers in a professional, friendly, and timely manner
  • Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services
  • Use Company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment
  • Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
  • Answer incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, and other vendors
  • Place outgoing calls for callback management, and miscellaneous calls as assigned
  • Assist to assess condition of rental upon return
  • Notify Management of any known customer problems
  • Notify Management of any known vehicle problems and any required vehicle maintenance
  • Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training
  • Perform miscellaneous and backup duties job-related duties as assigned
  • Seek to improve job performance through self-assessment, skill development, training and goal setting
  • Maintain a regular and reliable level of attendance and punctuality
  • Perform miscellaneous job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans


  • Must be at least 18 years old
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future. 
  • High School Diploma or G.E.D. required
  • Must have a minimum of 1 year of customer service or sales experience in retail, guest services, or administrative support
  • Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record within the past 3 years.
  • No drug or alcohol related convictions on driving record within the past 5 years (DUI/DWI).

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