Customer Assistance Associate Jobs in Highlands Ranch, CO

PetSmart does Anything for Pets and Everything for You - JOIN OUR TEAM! 

Pets Hotel Associate

About Life at PetSmart 

Our associates are the heart of Team PetSmart. Together, we're building the best team in retail through our values-based culture, connection, and teamwork. Our goal is to create a culture where associates learn and grow together, thrive as effective teams, and challenge each other to be the best they can be.

Benefits that benefit you 

Take care of yourself and your family members-whether they be two-legged or four, have feathers, fur or fins. Enjoy true rewards (plus lots of warm, fuzzy feelings)! Check out some of our awesome offerings:

• Paid weekly
• Health benefits: medical, dental, vision
• 401k
• Tuition assistance
• Associate discounts and perks
• Paid time off for fulltime associates
• Career pathing
• Development opportunities

JOB SUMMARY 

PetSmart's PetsHotel Associate is responsible for providing exceptional pet parent service to all PetsHotel guests and Pet Parents while upholding the company's vision, mission, values, and strategy. This role provides a welcoming and safe environment to pets, ensuring cleanliness, safety, and pet health standards. 

ESSENTIAL RESPONSIBILITIES 

Job responsibilities include, but are not limited to, the following and may vary depending on store characteristics and needs: 

• Greets pet parent and provides exceptional pet parent service within the PetsHotel and throughout the rest of the store. 
• Assists with PetsHotel reservations and the pet check-in/check-out process. 
• Ensures cleanliness of guest rooms, day camp, and sales floor areas. 
• Manages group and individual playtime/activities for pet guests. 
• Oversees pet guest healthcare (feeding, watering, etc.). 
• Completes pet parent transactions and upsells additional services such as salon appointments and pet training classes. 
• Maintains store and PetsHotel standards. 
• Ensures a safe environment for our associates, pets, and pet parents. 
• Responsible for pet parent experience and outcomes conducted in person and over the telephone and responding to or escalating pet parent concerns. 
• Responsible for taking immediate action when a sick/injured pet is identified in the store; transport to the vet as needed. 
• Participates in our culture of Belonging and Recognition.   
• Follows all Company Policies and Procedures. 

QUALIFICATIONS 

• Proficiency in computer applications. 
• Ability to react under pressure and maintain composure.  
• Flexibility in schedule, able to work evenings, weekends, and holidays as needed. 
• Strong organizational skills and attention to detail.  
• Effective written and verbal communication skills. 

PHYSICAL DEMANDS AND WORK ENVIRONMENT 

• Associate required to stand, walk, climb a ladder, and use hands to handle, feel, hold, write, etc. The associate frequently is required to reach with hands and arms: stoop, kneel, crouch, talk and hear. Specific vision abilities required by this job include depth perception. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
• Associate must frequently lift and/or move up to 50 pounds and occasionally team lift and/or move more than 100 pounds. Specific vision abilities required by this job include depth perception. 
• While performing the duties of this job, the associate is occasionally exposed to moving mechanical parts, as well as a wet environment with an abundance of pet hair. The noise level is moderate in the work environment; however, associates may be exposed to high levels of noise at times. Exposure to live animals and their handling is common. 

Do what you love 

Join us for a chance to make a meaningful impact every day. Whether it's helping a customer choose their first fish, celebrating a pet's birthday, or seeing the smile on a pet parent's face after a fresh groom-you'll create moments that matter. At PetSmart, we cherish diversity and the unique perspectives of our 50,000 associates, all united by a passion for pets.  

We're delighted you're interested in joining our pack and helping us in our commitment to doing Anything for Pets, and the people who love them. We're excited to hear your story and learn more about you! Apply Now!  

*This listing is not an indication that the position is currently open or available. We are continually looking to build a strong network of talented candidates to join our organization and are always accepting applications. Feel free to contact your local PetSmart store to check on which roles they are actively hiring for. 

This job summary is intended to describe the general nature and level of work associates/leaders assigned to this job perform. It is not intended to include all duties and responsibilities. You will be provided with a copy of a job description for the actual position you are hired into. Exact rate of pay will be based on relevant experience level, training, skills or knowledge and store location. In no instance will PetSmart pay less than the local minimum wage. This position is also eligible for benefits, as described at https://benefits.petsmart.com/us/

PetSmart is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national or ethnic origin, disability, as well as any other characteristic protected by federal, provincial, or local law.  

Applicants must be over the age of 18 (except in Montana or where otherwise required by local or state law)  

For applicants in our Waterloo, San Francisco, or Los Angeles locations: Pursuant to the Waterloo and San Francisco Fair Chance Ordinance, as well as the Los Angeles Fair Chance Initiative for Hiring, we will consider for employment, qualified applicants with arrest and conviction records in a manner consistent with the law