Summary The Strategic Account Manager is responsible for growing revenue within an assigned portfolio of customer accounts by developing strategic relationships, identifying new business ...
Summary The Strategic Account Manager is responsible for growing revenue within an assigned portfolio of customer accounts by developing strategic relationships, identifying new business ...
The Account Manager provides professional customer service and basic project management assistance ... Coordinates customer inquires for assigned accounts leading up to and after order placement to ...
New
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The Account Manager provides professional customer service and basic project management assistance ... Coordinates customer inquires for assigned accounts leading up to and after order placement to ...
New
Customer Account Manager
Dubuque, IA · On-site
Visit assigned accounts, making sales calls and developing approaches that best position products ... with customers, peers and upper management * Strong presentation and verbal and written ...
Customer Account Manager
Dubuque, IA · On-site
Visit assigned accounts, making sales calls and developing approaches that best position products ... with customers, peers and upper management * Strong presentation and verbal and written ...
Account Manager
Cedar Rapids, IA · On-site
Serve as the primary point of contact for existing and newly assigned customer accounts. * Responsible for all assigned snow and/or landscape/lawn customer renewals, which are to be managed through ...
Account Manager
Cedar Rapids, IA · On-site
Serve as the primary point of contact for existing and newly assigned customer accounts. * Responsible for all assigned snow and/or landscape/lawn customer renewals, which are to be managed through ...
Account Manager
Cedar Rapids, IA · On-site
Serve as the primary point of contact for existing and newly assigned customer accounts. * Responsible for all assigned snow and/or landscape/lawn customer renewals, which are to be managed through ...
Quick apply
Account Manager
Cedar Rapids, IA · On-site
Serve as the primary point of contact for existing and newly assigned customer accounts. * Responsible for all assigned snow and/or landscape/lawn customer renewals, which are to be managed through ...
Serve as primary point of contact for assigned customer accounts * Build strong relationships through proactive communication and responsiveness * Manage account complexities, including unique ...
Serve as primary point of contact for assigned customer accounts * Build strong relationships through proactive communication and responsiveness * Manage account complexities, including unique ...
Serve as primary point of contact for assigned customer accounts * Build strong relationships through proactive communication and responsiveness * Manage account complexities, including unique ...
Serve as primary point of contact for assigned customer accounts * Build strong relationships through proactive communication and responsiveness * Manage account complexities, including unique ...
Summary The Strategic Account Manager is responsible for growing revenue within an assigned portfolio of customer accounts by developing strategic relationships, identifying new business ...
Summary The Strategic Account Manager is responsible for growing revenue within an assigned portfolio of customer accounts by developing strategic relationships, identifying new business ...
This position is responsible for managing customer accounts, processing orders, providing pricing and product information, coordinating customer requirements, and supporting sales growth while ...
Quick apply
This position is responsible for managing customer accounts, processing orders, providing pricing and product information, coordinating customer requirements, and supporting sales growth while ...
This position is responsible for managing customer accounts, processing orders, providing pricing and product information, coordinating customer requirements, and supporting sales growth while ...
This position is responsible for managing customer accounts, processing orders, providing pricing and product information, coordinating customer requirements, and supporting sales growth while ...
This position is responsible for managing customer accounts, processing orders, providing pricing and product information, coordinating customer requirements, and supporting sales growth while ...
This position is responsible for managing customer accounts, processing orders, providing pricing and product information, coordinating customer requirements, and supporting sales growth while ...
Manages assigned accounts to maintain low levels of delinquency. As a Customer Support Specialist, you will support our delinquent customers across all products by identifying the customer's issues ...
Manages assigned accounts to maintain low levels of delinquency. As a Customer Support Specialist, you will support our delinquent customers across all products by identifying the customer's issues ...
Manages assigned accounts to maintain low levels of delinquency. As a Customer Support Specialist, you will support our delinquent customers across all products by identifying the customer's issues ...
Manages assigned accounts to maintain low levels of delinquency. As a Customer Support Specialist, you will support our delinquent customers across all products by identifying the customer's issues ...
Visit assigned accounts, making sales calls and developing approaches that best position products ... with customers, peers and upper management * Strong presentation and verbal and written ...
Visit assigned accounts, making sales calls and developing approaches that best position products ... with customers, peers and upper management * Strong presentation and verbal and written ...
Visit assigned accounts, making sales calls and developing approaches that best position products ... with customers, peers and upper management * Strong presentation and verbal and written ...
Visit assigned accounts, making sales calls and developing approaches that best position products ... with customers, peers and upper management * Strong presentation and verbal and written ...
Accounts Receivable Specialist
West Des Moines, IA · On-site
$24 - $28/hr
This position is ideal for a detail-oriented professional who enjoys managing customer accounts, resolving payment issues, and supporting cash flow through timely collections and accurate account ...
Quick apply
Accounts Receivable Specialist
West Des Moines, IA · On-site
$24 - $28/hr
This position is ideal for a detail-oriented professional who enjoys managing customer accounts, resolving payment issues, and supporting cash flow through timely collections and accurate account ...
EnerSys has over thirty manufacturing and assembly plants worldwide servicing over 10,000 customers ... The Strategic Accounts Manager - UPS owns day-to-day commercial responsibility for a defined set of ...
EnerSys has over thirty manufacturing and assembly plants worldwide servicing over 10,000 customers ... The Strategic Accounts Manager - UPS owns day-to-day commercial responsibility for a defined set of ...
National Account Manager
Waterloo, IA · On-site
$90 - $120/hr
Manages multiple large domestic accounts. * Ensures that customer needs are met, which may include product modifications and process changes. * Provides support to customers and resolves problems ...
National Account Manager
Waterloo, IA · On-site
$90 - $120/hr
Manages multiple large domestic accounts. * Ensures that customer needs are met, which may include product modifications and process changes. * Provides support to customers and resolves problems ...
National Account Manager
Cedar Falls, IA · On-site
$85 - $120/hr
Manages multiple large domestic accounts. * Ensures that customer needs are met, which may include product modifications and process changes. * Provides support to customers and resolves problems ...
National Account Manager
Cedar Falls, IA · On-site
$85 - $120/hr
Manages multiple large domestic accounts. * Ensures that customer needs are met, which may include product modifications and process changes. * Provides support to customers and resolves problems ...
Customer Service Manager (Coffee Services) Cedar Rapids, IA
Cedar Rapids, IA · On-site
$70K - $75K/yr
Account Growth & Business Development * Drive same-store sales growth through proactive customer ... Support employee development, performance management, and continuous improvement initiatives.
Quick apply
Customer Service Manager (Coffee Services) Cedar Rapids, IA
Cedar Rapids, IA · On-site
$70K - $75K/yr
Account Growth & Business Development * Drive same-store sales growth through proactive customer ... Support employee development, performance management, and continuous improvement initiatives.
Customer Accounts Manager information
What does a customer accounts manager do?
A Customer Accounts Manager is responsible for managing relationships with clients or customers, ensuring their needs are met and that they are satisfied with the company's products or services. They handle account inquiries, resolve issues, and often coordinate between customers and other departments within the company. Additionally, they may be involved in sales activities, renewing contracts, and identifying opportunities to upsell or cross-sell products. Their goal is to maintain long-term, positive relationships that benefit both the customer and the business.
What are the key skills and qualifications needed to thrive as a customer accounts manager, and why are they important?
To excel as a Customer Accounts Manager, a strong background in account management, customer service, and business administration—often supported by a relevant degree—is essential. Familiarity with CRM software such as Salesforce or HubSpot, and proficiency in data analysis tools are typically required. Outstanding communication, problem-solving, and relationship-building skills help professionals exceed client expectations and manage complex interactions. These competencies are crucial for maintaining client satisfaction, driving retention, and supporting business growth.
How does a customer accounts manager typically collaborate with other departments to resolve client issues?
Customer Accounts Managers often serve as the primary liaison between clients and the company, working closely with departments such as sales, finance, and customer service. When client issues arise, they coordinate with these teams to find solutions, ensure timely responses, and maintain client satisfaction. This cross-functional collaboration requires strong communication and organizational skills, as well as the ability to advocate for the client's needs while aligning with company policies. Building strong internal relationships is key to efficiently resolving challenges and delivering a positive client experience.
What is the difference between Customer Accounts Manager vs Customer Service Representative?
| Aspect | Customer Accounts Manager | Customer Service Representative |
|---|---|---|
| Credentials | Relevant experience in account management, sometimes certifications in CRM tools | Basic customer service training, sometimes certifications in communication skills |
| Work Environment | Office setting, client meetings, account oversight | Call centers, retail, or online support channels |
| Employer & Industry | Businesses with client accounts, finance, tech, retail | Customer support across various industries |
| Search & Comparison Intent | Understanding account management roles, career path | Customer support roles, entry-level positions |
The Customer Accounts Manager focuses on managing client accounts, building relationships, and ensuring account growth, often requiring experience and specific certifications. In contrast, the Customer Service Representative handles direct customer inquiries, providing support and resolving issues, typically in a more entry-level capacity. Both roles are essential in customer-focused industries but differ in responsibilities, credentials, and work environment.
How much does a customer accounts manager get paid?
The average salary for a customer accounts manager typically ranges from $50,000 to $80,000 per year, depending on experience, industry, and location. Salaries can be higher with specialized skills, certifications, or in larger companies, and may include bonuses or commissions based on performance.
What cities in Iowa are hiring for Customer Accounts Manager jobs?
Cities in Iowa with the most Customer Accounts Manager job openings:
Customer Success Manager/Stragetic Accounts Manager
Davenport, IA • On-site
Other
Posted 14 days ago
Job description
FCA Packaging is a trusted provider of custom packaging, crating, and logistics solutions, serving customers across a wide range of industries. We take pride in delivering quality products, exceptional service, and creating a workplace where hardworking employees can build long-term careers. Located at our corporate location 5025 Utica Ridge Road, Suite 100, Davenport, IA 52807.
Job Description Summary
The Strategic Account Manager is responsible for growing revenue within an assigned portfolio of customer accounts by developing strategic relationships, identifying new business opportunities, and serving as a trusted advisor to customers. This position partners closely with Sales, Engineering, Operations, Pricing, and Customer Service to deliver innovative packaging solutions while driving customer retention, account expansion, and long-term profitability.
This is a consultative inside sales role focused on developing existing customer relationships, uncovering additional business opportunities, coordinating customer projects, and ensuring an exceptional customer experience from opportunity identification through implementation. Up to 50% Travel.
Essential Duties and Responsibilities
This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time. Duties cross over all FCA locations and brands.
1. Manage and grow an assigned portfolio of customer accounts through proactive relationship management and consultative selling.
2. Identify opportunities to expand FCA's business by introducing additional products, services, locations, and packaging solutions.
3. Develop sales opportunities by understanding customer operations, production challenges, and long-term business objectives.
4. Partner with Engineering, Pricing, Operations, and Customer Service to prepare customer proposals, quotations, and customized solutions.
5. Coordinate customer projects from opportunity through implementation while ensuring customer expectations are met.
6. Conduct regular customer business reviews to discuss performance, identify improvement opportunities, and strengthen strategic partnerships.
7. Build relationships with key decision makers including Purchasing, Engineering, Supply Chain, Operations, Plant Management, and Executive Leadership.
8. Manage customer requests, resolve service issues, and communicate effectively across internal departments to ensure timely resolution.
9. Monitor customer activity, market trends, and competitive information to identify opportunities for account growth.
10. Maintain accurate customer information, sales activity, forecasts, and pipeline updates within company systems.
11. Collaborate with outside sales and leadership on strategic account planning and revenue growth initiatives.
12. Assist in onboarding new customer programs and coordinate successful product launches.
13. Support continuous improvement initiatives that strengthen customer relationships and improve operational efficiency.
Qualifications
Education and/or Experience
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Bachelor's degree in Business, Sales, Marketing, Engineering, Supply Chain, or a related field preferred.
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Five or more years of experience in inside sales, account management, business development, or strategic customer management within manufacturing or industrial markets.
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Experience selling industrial, manufacturing, packaging, logistics, or engineered products preferred.
Communication Skills
Excellent verbal and written communication skills with the ability to build trust, influence decision makers, negotiate effectively, and present business solutions to customers and internal teams.
Computer Skills
Proficiency with Microsoft Office (Excel, Outlook, Teams, and PowerPoint). Experience using CRM software to manage opportunities, customer relationships, forecasting, and sales activities is preferred.
Success Measures
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Revenue growth within assigned accounts
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Customer retention
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Cross-selling and upselling success
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New business opportunities generated
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Customer satisfaction
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Quarterly business reviews completed
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Pipeline development and forecast accuracy
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Successful implementation of customer projects
FCA Packaging is an Equal Opportunity Employer of Minorities, Females, Veterans, and Individuals with Disabilities.
About Timber Creek Resource
Sourced by ZipRecruiter
Company size
51 - 200 Employees
Headquarters location
Milwaukee, WI, US
Year founded
1956