Customer Accounts Manager Jobs in Alberta (NOW HIRING)

A position at White Cap isn't your ordinary job. You'll work in an exciting and diverse environment, meet interesting people, and have a variety of career opportunities.

The White Cap family is committed to Building Trust on Every Job. We do this by being deeply knowledgeable, fully capable, and always dependable, and our associates are the driving force behind this commitment.

Responsible for overseeing the relationship of our largest national customers by working with their corporate decision makers and White Cap stakeholders to drive sales growth. The National Accounts Manager will own the C-suite relationship, create executive account strategies, secure category program business, and leverage analytics to drive account growth. Serves as the lead resource to accomplish the complete ownership of these customers. Manages a 10-20 customer portfolio of $50M - $100M in revenue. If selected for this position, the company will run a Motor Vehicle Record (MVR) report. A requirement of this position is an acceptable MVR report.

Major Tasks, Responsibilities and Key Accountabilities

• Develops and manages new and existing corporate customer relationships, including C-suite leaders, to maximize account profitability, while supporting Account Managers by assisting with customer relationships and selling on large projects.

• Coordinates with Sales Leadership (e.g., VP of Sales, Regional Sales Managers) to drive sales on key projects and program opportunities. Drives continuity between our field teams and the customers offices.

• Builds and maintains strong relationships with job site superintendents, customer field contacts, and a wide network of stakeholders within the strategic account and surrounding areas.

• Develops and executes strategic key account plans aligned with the accounts goals to drive customer growth, leveraging analytics to enhance performance visibility and identify growth opportunities.

• Proposes and secures customer category programs (Safety Program, Tool Program etc.)

• Advocates for account needs by convening and steering the sales team, rallying resources, and calling people to action in order to build credibility and track results.

• Cooperates with internal stakeholders (e.g., Operations) to drive accounts success.

• Coordinates complaints as the first point of contract (handling by sales).

Nature and Scope

• Identifies key barriers/core problems and applies problem solving skills in order to deal creatively with complex situations. Troubleshoots and resolves complex problems. Makes decisions under conditions of uncertainty, sometimes with incomplete information, that produce effective end results.

• Independently performs assignments with instruction limited to the expected results. Determines and develops an approach to solutions. Receives technical guidance only on unusual or complex problems or issues.

• May oversee the completion of projects and assignments, including planning, assigning, monitoring and reviewing progress and accuracy of work, evaluating results, etc. Contributes to employees' professional development but does not have hiring or firing authority.

Work Environment

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

• Typically requires overnight travel more than 50% of the time.

Education and Experience

• Typically requires BS/BA in a related discipline. Generally, 5-8 years of experience in a related field OR MS/MA and generally 3-5 years of experience in a related field. Certification is required in some areas.

Preferred Qualifications

• 5+ years of sales experience in commercial construction supply distribution, with strong past performance.

• History of building relationships with corporate-level customers to drive customer sales.

• Strong presentation skills, with proficiency in Power Point .

• Strong analytical skills, with proficiency in using PowerBI and Excel.

• Experience with CRM (e.g., SFDC).

If you're looking to play a role in building Canada, consider one of our open opportunities. We can't wait to meet you.

We encourage all First Nations, Metis and Inuit peoples or Indigenous peoples of North America to self-identify in their applications.

Minimum Pay