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Customer Accounts Associate Jobs in Ohio (NOW HIRING)

Nordsonhcm

Customer Service Associate

Dayton, OH

$14 - $19.50/hr

This Temp to Hire Customer Service Associate supports global customers by managing moderately ... Manage customer accounts and inquiries related to global orders, deliveries, pricing, and service ...

Nordson Corporation

Customer Service Associate

Dayton, OH · On-site

$14 - $19.50/hr

This Temp to Hire Customer Service Associate supports global customers by managing moderately ... Manage customer accounts and inquiries related to global orders, deliveries, pricing, and service ...

Nordsonhcm

Customer Service Associate

Dayton, OH

$14 - $19.50/hr

This Temp to Hire Customer Service Associate supports global customers by managing moderately ... Manage customer accounts and inquiries related to global orders, deliveries, pricing, and service ...

Nordson Corporation

Customer Service Associate

Dayton, OH · On-site

$14 - $19.50/hr

This Temp to Hire Customer Service Associate supports global customers by managing moderately ... Manage customer accounts and inquiries related to global orders, deliveries, pricing, and service ...

EASE Logistics

Accounts Receivable Specialist I

Dublin, OH

$19 - $25.25/hr

Build and maintain positive relationships with customers, effectively handling inquiries and ... A bachelor's degree and a minimum of 2-4 years of related experience, or an associates degree and a ...

EASE Logistics

Accounts Receivable Specialist I

Dublin, OH · On-site

$19 - $25.25/hr

Build and maintain positive relationships with customers, effectively handling inquiries and ... A bachelor's degree and a minimum of 2-4 years of related experience, or an associates degree and a ...

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All JobsCustomer Accounts Associate JobsCustomer Accounts Associate Jobs in Ohio

Customer Accounts Associate information

What is the role of a customer accounts associate?

A customer accounts associate manages customer accounts by processing transactions, updating account information, and resolving account-related issues. They often use customer relationship management (CRM) software and require strong communication and organizational skills to ensure customer satisfaction and accurate record-keeping.

What are the key skills and qualifications needed to thrive as a customer accounts associate?

To thrive as a Customer Accounts Associate, you need strong organizational skills, attention to detail, and a background in finance or business administration, often supported by a relevant degree or experience. Familiarity with customer relationship management (CRM) systems, billing software, and proficiency in Microsoft Office are commonly required. Excellent communication, problem-solving abilities, and a customer-focused mindset help you build rapport and resolve account issues effectively. These skills ensure accurate account management, high customer satisfaction, and efficient resolution of inquiries, which are vital for business retention and growth.

What does a customer accounts associate do?

A Customer Accounts Associate is responsible for managing and maintaining customer accounts for a business. Their tasks typically include processing orders, updating account information, handling billing inquiries, and resolving customer complaints. They serve as a point of contact between the company and its clients, ensuring that customer needs are met promptly and efficiently. Strong communication and organizational skills are essential for this role, as well as a customer-focused attitude. Customer Accounts Associates often work closely with sales, finance, and customer service teams to provide a seamless experience.

What is the difference between Customer Accounts Associate vs Customer Service Representative?

AspectCustomer Accounts AssociateCustomer Service Representative
Required CredentialsHigh school diploma; some roles may prefer associate degreeHigh school diploma; some roles may prefer associate degree
Work EnvironmentOffice setting, financial institutions, retailCall centers, retail stores, office settings
Employer & Industry UsageBanking, finance, retailRetail, telecommunications, service industries
Common Search & ComparisonCustomer Accounts Associate vs Customer Service Representative

While both roles involve interacting with customers, a Customer Accounts Associate typically focuses on managing customer accounts, processing transactions, and handling account-specific inquiries. A Customer Service Representative often provides general support, addresses product or service questions, and resolves customer issues. The roles overlap in communication skills and work environment but differ mainly in their specific responsibilities and focus areas.

What are some common challenges faced by customer accounts associates, and how can they be effectively managed?

Customer Accounts Associates often encounter challenges such as handling high volumes of customer inquiries, managing account discrepancies, and balancing multiple priorities within tight deadlines. Effective time management, strong communication skills, and attention to detail are crucial for overcoming these hurdles. Building positive relationships with customers and collaborating closely with other departments—such as sales and billing—also help ensure smooth account management and issue resolution. Regular training and staying updated on company policies can further enhance performance and job satisfaction.
What are the most commonly searched types of Customer Accounts jobs in Ohio? The most popular types of Customer Accounts jobs in Ohio are:
What cities in Ohio are hiring for Customer Accounts Associate jobs? Cities in Ohio with the most Customer Accounts Associate job openings:
Customer Accounts Associate jobs near you

Account Associate - State Farm Agent Team Member

Shawna Stump - State Farm Agent

Athens, OH • On-site

$40K - $55K/yr

Full-time

Life, Retirement, PTO

Re-posted 6 days ago

Job description

Benefits:
  • Simple IRA
  • Disability insurance
  • Life insurance
  • Licensing paid by agency
  • Bonus based on performance
  • Competitive salary
  • Flexible schedule
  • Opportunity for advancement
  • Paid time off
  • Training & development

ABOUT OUR AGENCY:
Our agency opened in 2000 and is a close-knit team of three built on experience, service, and strong community ties. I’ve been with State Farm for over 32 years, starting my career in Auto Claims, which helped shape my passion for helping people during important moments in their lives.
I’m a graduate of Ohio State University and stay very active in the community. I serve on the Board of Directors for Habitat for Humanity and am involved with both the Rotary and local Chambers of Commerce.
For our team, we offer group life and disability insurance, PTO and paid holidays, a Simple IRA, licensing paid up front, and a strong focus on work-life balance.
Our office culture is supportive and purpose-driven. We work together to proactively help people and do what’s best for our customers. We’re looking for someone who is compassionate, community-minded, and genuinely cares about helping others—someone who thrives in a team environment and wants to make a meaningful impact.
ROLE DESCRIPTION:
As Account Associate - State Farm Agent Team Member for Shawna Stump - State Farm Agent, you are vital to our daily business operations and customers’ success. You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services.
Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team.

RESPONSIBILITIES:
  • Manage customer accounts and update information in the database.
  • Assist customers with policy changes and inquiries.
  • Process insurance claims and follow up with customers on claim status.
  • Coordinate with underwriters to ensure timely policy issuance.
QUALIFICATIONS:
  • Strong organizational skills and attention to detail.
  • Excellent customer service and communication skills.
  • Previous experience in insurance or a related field preferred.