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Customer Accounts Associate information

What is the role of a customer accounts associate?

A customer accounts associate manages customer accounts by processing transactions, updating account information, and resolving account-related issues. They often use customer relationship management (CRM) software and require strong communication and organizational skills to ensure customer satisfaction and accurate record-keeping.

What are the key skills and qualifications needed to thrive as a customer accounts associate?

To thrive as a Customer Accounts Associate, you need strong organizational skills, attention to detail, and a background in finance or business administration, often supported by a relevant degree or experience. Familiarity with customer relationship management (CRM) systems, billing software, and proficiency in Microsoft Office are commonly required. Excellent communication, problem-solving abilities, and a customer-focused mindset help you build rapport and resolve account issues effectively. These skills ensure accurate account management, high customer satisfaction, and efficient resolution of inquiries, which are vital for business retention and growth.

What does a customer accounts associate do?

A Customer Accounts Associate is responsible for managing and maintaining customer accounts for a business. Their tasks typically include processing orders, updating account information, handling billing inquiries, and resolving customer complaints. They serve as a point of contact between the company and its clients, ensuring that customer needs are met promptly and efficiently. Strong communication and organizational skills are essential for this role, as well as a customer-focused attitude. Customer Accounts Associates often work closely with sales, finance, and customer service teams to provide a seamless experience.

What is the difference between Customer Accounts Associate vs Customer Service Representative?

AspectCustomer Accounts AssociateCustomer Service Representative
Required CredentialsHigh school diploma; some roles may prefer associate degreeHigh school diploma; some roles may prefer associate degree
Work EnvironmentOffice setting, financial institutions, retailCall centers, retail stores, office settings
Employer & Industry UsageBanking, finance, retailRetail, telecommunications, service industries
Common Search & ComparisonCustomer Accounts Associate vs Customer Service Representative

While both roles involve interacting with customers, a Customer Accounts Associate typically focuses on managing customer accounts, processing transactions, and handling account-specific inquiries. A Customer Service Representative often provides general support, addresses product or service questions, and resolves customer issues. The roles overlap in communication skills and work environment but differ mainly in their specific responsibilities and focus areas.

What are some common challenges faced by customer accounts associates, and how can they be effectively managed?

Customer Accounts Associates often encounter challenges such as handling high volumes of customer inquiries, managing account discrepancies, and balancing multiple priorities within tight deadlines. Effective time management, strong communication skills, and attention to detail are crucial for overcoming these hurdles. Building positive relationships with customers and collaborating closely with other departments—such as sales and billing—also help ensure smooth account management and issue resolution. Regular training and staying updated on company policies can further enhance performance and job satisfaction.
What are the most commonly searched types of Customer Accounts jobs in California? The most popular types of Customer Accounts jobs in California are:
What cities in California are hiring for Customer Accounts Associate jobs? Cities in California with the most Customer Accounts Associate job openings:
Customer Accounts Associate jobs near you

Regional Accounts Associate Director, Neuromuscular - Southern California

Novartis Pharmaceuticals Corporation

Los Angeles, CA • Remote

Full-time

Medical, Life, Retirement, PTO

Re-posted 17 days ago

Job description

Band

Level 5


Job Description Summary

#LI-Remote
This is a field-based and remote opportunity supporting key accounts in an assigned geography.
Novartis is unable to offer relocation support for this role: please only apply if this location is accessible to you.
Company will not sponsor visas for this position.
The Regional Accounts Associate Director (RAAD), Neuromuscular is a hybrid, field-based role focused on building strong partnerships with key accounts, driving demand, and supporting clinical and reimbursement needs across designated treatment centers. With a focus on rare disease, this role brings visibility into each patient journey, helping ensure timely, seamless access to therapy. Working cross-functionally with Commercial, Patient Services, Trade & Distribution, and Medical Affairs, the Regional Accounts Associate Director plays a vital role in delivering coordinated, high-quality support to both providers and patients.


Job Description

Key Responsibilities:

  • Drive growth of Novartis Neuromuscular brands with professionalism and integrity, ensuring all engagements align with approved product labeling and comply with legal, regulatory, and industry standards; and uphold ethical practices in all communications and interactions.
  • Lead thoughtful account management across the patient journey, offering support from enrollment through infusion where appropriate.
  • Engage and educate key stakeholders on clinical data, including efficacy and safety, to build understanding and confidence in treatment options by translating complex information into actionable insights.
  • Collaborate with healthcare providers and institutions to develop tailored account strategies that optimize resource utilization, while ensuring seamless product access by managing the full treatment center workflow, from enrollment through reimbursement and distribution, with a strong focus on service excellence.
  • Build and maintain strategic relationships with hospital staff, clinical leaders, care teams, and access stakeholders to provide guidance on insurance requirements, and proactively address access challenges to support timely and equitable patient care.
  • Maintain deep expertise in payer-specific coverage policies and access procedures, proactively identifying and resolving potential barriers to ensure timely and uninterrupted product availability for eligible patients.
  • Continuously assess territory dynamics to uncover opportunities for innovation and process optimization, while expanding treatment networks and referral pathways to elevate account experience and support long-term growth.
  • Collaborate with cross-functional partners to provide timely guidance on site readiness, patient onboarding, product delivery, and reimbursement.
  • Support the end-to-end prescription journey with a strong focus on coordination, clarity, and exceptional customer experience.

Essential Requirements:

  • Bachelor's degree required from 4-year college or university.
  • 8+ years' experience in pharmaceutical, biotech, healthcare, or similarly structured industries with large, geographically dispersed teams, including meaningful engagement with payer and reimbursement landscapes. We also welcome candidates from other complex environments such as medical devices, diagnostics, life sciences services, insurance, consumer health, or B2B sectors, especially where strong field leadership and customer engagement are central to success.
  • Possesses a strong track record in supporting the launch of specialty or biologic therapies, with familiarity in specialty pharmacy and/or Buy & Bill environments, with deep knowledge of operational workflows and patient access strategies.
  • Strong understanding of the US healthcare ecosystem (within 5 years), with recent experience navigating market dynamics and access considerations.
  • Proven ability to manage complex, high-impact accounts - including large academic and integrated health systems - while leading through influence and partnering effectively across cross-functional teams in a collaborative, matrixed environment.
  • Verified extensive understanding of customers and cross-functional teams, robust business acumen, and expertise in technology and digital engagement.
  • Demonstrates exceptional communication, active listening skills, relationship-building and strategic thinking skills with the ability to build trust, manage relationships across all organizational levels and turn insights into thoughtful, actionable plans.
  • Candidate must reside within territory, or within a reasonable daily commuting distance of 50 miles from the territory border. Ability to travel 60-80% over a broad geography is required, with the ability to drive and/or fly within the territory. Must have a valid driver's license.

Desirable Requirements:

  • 3+ years' experience in the commercialization of rare disease or specialty biopharmaceutical therapies, with a proven history of consistently achieving or surpassing strategic business objectives.
  • Prior experience supporting key accounts, complemented by cross-functional experience (e.g., Sales, Marketing, Medical, or Market Access), a strong understanding of institutional selling in neuromuscular, and a track record of preparing markets and teams for successful product launches or indication expansions.

Driving is an Essential Function of this Role: Meaning it is fundamental to the purpose of this job and cannot be eliminated. Because driving is an essential function of the role, you must have a fully valid and unrestricted driver's license to be qualified for this role. The company provides reasonable accommodations for otherwise qualified individuals with medical restrictions if an accommodation can be provided without eliminating the essential function of driving.

COVID-19 Vaccine Policy (customer-facing roles only): While Novartis does not require vaccination for COVID-19 or proof of a recent negative test result for COVID-19 at this time, employees working in customer-facing roles must adhere to and comply with customers' (such as hospitals, physician offices, etc.) credentialing guidelines, which may require vaccination. As required by applicable law, Novartis will consider requests for reasonable accommodation for those unable to be vaccinated. This requirement is subject to applicable state and local laws and may not be applicable to employees working in certain jurisdictions. Please send accommodation requests to Eh.occupationalhealth@novartis.com.

Novartis Compensation Summary:

The salary for this position is expected to range between $168,000 and $312,000 per year.

The final salary offered is determined based on factors like, but not limited to, relevant skills and experience, and upon joining Novartis will be reviewed periodically. Novartis may change the published salary range based on company and market factors.

Your compensation will include a performance-based cash incentive and, depending on the level of the role, eligibility to be considered for annual equity awards.

US-based eligible employees will receive a comprehensive benefits package that includes health, life and disability benefits, a 401(k) with company contribution and match, and a variety of other benefits. In addition, employees are eligible for a generous time off package including vacation, personal days, holidays and other leaves.


EEO Statement:

The Novartis Group of Companies are Equal Opportunity Employers. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status. We strive to create an inclusive workplace that cultivates bold innovation through collaboration and empowers our people to unleash their full potential.


Accessibility and reasonable accommodations

The Novartis Group of Companies are committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please send an e-mail to tas.nacomms@novartis.com call +1 (877)395-2339 and let us know the nature of your request and your contact information. Please include the job requisition number in your message.
https://www.novartis.com/careers/careers-research/notice-all-applicants-us-job-openings


Salary Range

$168,000.00 - $312,000.00


Skills Desired

Accountability, Commercial Excellence, Complexity Management, Customer Engagement, Integrated Marketing, Key Account Management, Market Development, Professional Ethics, Revenue Growth, Strategic Leadership, Value Propositions

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