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Customer Account Manager Jobs in Waterloo, IA (NOW HIRING)

CPM Holdings, Inc.

National Account Manager

Waterloo, IA · On-site

$90K - $115K/yr

Identifies potential new customers and sales leads within the top tier of our customer base ... Manages multiple large domestic accounts. * Ensures that customer needs are met, which may include ...

CPM Holdings, Inc.

National Account Manager

Waterloo, IA · On-site

$90K - $115K/yr

Identifies potential new customers and sales leads within the top tier of our customer base ... Manages multiple large domestic accounts. * Ensures that customer needs are met, which may include ...

CPM Holdings, Inc

National Account Manager

Waterloo, IA · On-site

$90 - $120/hr

Consults with potential customers to understand their needs; identifies and suggests products and services that will meet those needs. * Manages multiple large domestic accounts. * Ensures that ...

TrueNorth Companies

Account Manager

Parkersburg, IA · On-site

Account Managers manage a portfolio of accounts, ensuring their satisfaction, and the retention of ... Proven experience in customer service and/or customer relationship management * Desire to obtain ...

United Beverage Inc.

Be Seen First

Account Manager

Waterloo, IA · On-site

$55K - $60K/yr

Join us at United Beverage as the Account Manager and make a splash in the exciting and growing ... Crafting innovative sales and marketing strategies in collaboration with our customers to position ...

EquipmentShare

Territory Account Manager

Waterloo, IA

$24K/mo

Familiar with Customer Relationship Management (CRM) systems. * New business development and Client acquisition/Account development. Expand our existing customer base by building relationships with ...

EquipmentShare

Territory Account Manager

Waterloo, IA · On-site

$24K/mo

Familiar with Customer Relationship Management (CRM) systems. * New business development and Client acquisition/Account development. Expand our existing customer base by building relationships with ...

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Customer Account Manager information

See Waterloo, IA salary details

$25.6K

$46.7K

$74K

How much do customer account manager jobs pay per year?

As of Aug 26, 2026, the average yearly pay for customer account manager in Waterloo, IA is $46,670.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,500.00 and $53,200.00 per year, depending on experience, location, and employer.

What does a customer account manager do?

A Customer Account Manager is responsible for building and maintaining strong relationships with clients to ensure their satisfaction and loyalty. They handle client accounts, address concerns, resolve issues, and identify opportunities to offer additional products or services. Their role involves acting as the main point of contact between the company and its customers, coordinating with internal teams to meet client needs, and ensuring that service delivery meets agreed standards. By managing customer accounts effectively, they contribute to customer retention and business growth.

What are the key skills and qualifications needed to thrive as a customer account manager?

To thrive as a Customer Account Manager, you need strong relationship management skills, sales acumen, and typically a bachelor's degree in business or a related field. Familiarity with CRM systems like Salesforce, Microsoft Office Suite, and data analysis tools is commonly required. Excellent communication, problem-solving, and negotiation abilities help you build trust and resolve client issues effectively. These skills ensure high customer satisfaction, client retention, and the achievement of business growth objectives.

How does a customer account manager typically balance proactive client outreach with responding to daily inquiries?

Customer Account Managers often juggle planned client check-ins and strategy meetings with the need to address ad hoc questions or issues that arise throughout the day. Effective time management and prioritization are key, as you'll need to ensure clients feel supported while also driving long-term account growth. Many teams use CRM tools and scheduling systems to stay organized and maintain regular communication. Collaborating closely with sales, support, and product teams helps you resolve client concerns efficiently and identify upselling or renewal opportunities.

What is the difference between Customer Account Manager vs Sales Representative?

AspectCustomer Account ManagerSales Representative
Primary RoleManage existing customer accounts, ensure satisfaction, and foster long-term relationshipsIdentify prospects, promote products, and close new sales
Work EnvironmentCustomer service settings, client meetings, account reviewsSales meetings, trade shows, cold calling
CredentialsCustomer service skills, industry knowledge, sometimes CRM certificationsSales skills, product knowledge, often sales certifications

The main difference is that Customer Account Managers focus on maintaining and growing existing client relationships, while Sales Representatives primarily seek new clients and sales opportunities. Both roles require strong communication skills and industry knowledge, but their core objectives differ—retention versus acquisition.

How much does a customer account manager get paid?

The average salary for a customer account manager typically ranges from $50,000 to $75,000 per year, depending on experience, industry, and location. Salaries can be higher with additional certifications or in specialized sectors, and some roles may include bonuses or commissions based on performance.

What is the role of a customer account manager?

A customer account manager is responsible for maintaining and growing relationships with clients, ensuring their needs are met and resolving issues. They often coordinate with sales, support, and other departments, using CRM tools to track account activity and performance. Strong communication and problem-solving skills are essential in this role.

What cities near Waterloo, IA are hiring for Customer Account Manager jobs?

Cities near Waterloo, IA with the most Customer Account Manager job openings:

Customer Account Manager jobs near you
Infographic showing various Customer Account Manager job openings in Waterloo, IA as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $43,899 per year, or $21.1 per hour.

Customer Account Coordinator

International Paper

Waterloo, IA • On-site

$48K - $64K/yr

Full-time

Posted 29 days ago

International Paper rating

7.3

Company rating: 7.3 out of 10

Based on 296 frontline employees who took The Breakroom Quiz

324th of 544 rated manufacturers

Job description

Position Title:

Customer Account Coordinator

Pay Rate: 

$48,300 - $64,400 

Multiple factors, including Individual experience, skills and abilities will determine where an employee is ultimately placed in the pay range.

Category/Shift: 

Salaried Full-Time 

Physical Location:

Waterloo, IA

The Job You Will Perform: 

  • Responsibility to communicate with customers, estimate and enter orders, and perform a variety of additional activities to facilitate excellent customer relationships supporting Sales, Manufacturing and shipping operations; has a basic understanding of manufacturing processes and works with production staff to achieve on-time customer deliveries; Responsible for multiple accounts of small to medium customers with high complexity.

  • Take customer orders either directly from customers or account managers.

  • Place orders on a timely basis for purchases of materials and supplies to be used in production.

  • Communicate with customers regarding issues such as order status, quotations, order changes and confirmations, as well as any complaints or questions. 

  • Process purchase orders, coordinate account credits, and maintain customer data.

  • Work with production staff and utilize KIWI system to achieve on-time customer deliveries.

The Skills You Will Bring: 

  • High school diploma or GED

  • Preferred experience working in a manufacturing environment

  • Preferred computer data-entry experience

  • Preferred experience in the corrugate box industry

  • Five years of customer relations experience; preferably 1+ years industry specific customer relations experience

  • Action Oriented

  • Being Resilient

  • Customer Focus

  • Instills Trust

What International Paper employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

International Paper logo

About International Paper

Sourced by ZipRecruiter

International Paper is a leading global supplier of renewable fiber-based products. We produce corrugated packaging products that protect and promote goods, and enable worldwide commerce, and pulp for diapers, tissue and other personal care products that promote health and wellness. Headquartered in Memphis, Tenn., we employ approximately 38,000 colleagues globally. We serve customers worldwide, with manufacturing operations in North America, Latin America, North Africa and Europe. Net sales for 2021 were $19.4 billion.

Industry

Paper manufacturing

Company size

10,000+ Employees

Headquarters location

Memphis, TN, US

Year founded

1898

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