Custom Service Jobs in Spring, TX (NOW HIRING)

Salary Range: $43,060 - $69,463

Position Summary

The Entry Writer II position works within the CHB team overseeing the accurate and timely submission of customs entries for clearance of in-bound cargo through US Customs and facilitating the delivery of freight to customers.  The Entry Writer II serves as a customer advocate, handles escalations and must possess good customer service skills. 

Essential Duties and Responsibilities

• Receive and review documentation, input and transmit data for CBP release of shipments.
• Follow SOPs for each customer on the correct method and data required for preparing an entry.
• Under the guidance of the licensed broker or customer classify products according to the HTSUSA
• Identify products that are subject to PGAs
• Maintain system task list to identify the status of every entry through each phase of the CBP process
• Organize their work to identify the status of every file through every phase of the CBP entry process.
• Recognize routine and non-routine transactions for reporting discrepancies to management
• Responsible for meeting KPI's (Key Performance Indicators) for Import operations
• Manage customs issues, such as holds and exams
• Handle entry cancellations; IT/TE/IE moves as needed
• Handle carnets and TIB entries
• Identify and resolve issues that may result in delayed cargo release or final delivery
• Report all issues to customers and management affecting timely clearance and delivery in a timely manner.
• Report problem resolutions to management in a timely manner including suggestions for problem avoidance in the future.
• Communicate in writing or verbally with customers and manage all issues affecting specific urgent shipments.
• Track and trace shipments and coordinate with airlines, steamship lines, freight forwarders and CFS on the availability of imported shipments
• Arrange with trucking companies the pick-up and delivery of freight solutions to simplify and expedite cargo flow.
• Handle accounting processes as they apply to CHB including the issuance of invoices to customers or overseas offices as well as the processing of payment requisitions

• High School Diploma or GED required.
• 2-4 years of experience as an entry writer or in customs brokerage operation
• Must have sound knowledge of US Customs and Harmonized Tariff Codes, familiarity with Free Trade Agreements (knowledge of CHB processes)
• IATA Dangerous Goods Certificate and experience with Cargowise, a plus.

Essential Job Functions

• Primarily working in an office environment, spending extended periods seated at a desk and regularly using computer equipment.
• Occasionally lifts and carries office supplies, files, or equipment, typically weighing up to 20 pounds.
• Ability to interact professionally and effectively with internal and external customers in person and over the phone and email
• Good organizational and time management skills.
• Good problem-solving skills
• Able to handle multiple tasks simultaneously while paying attention to detail
• Ability to utilize Microsoft Office Suite programs and other programs to produce status report and other documents

The above statements are intended to describe the general nature of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties and skills required

Benefits

Yusen offers a generous Employee Benefits Package including:

• Medical, Dental, and Vision beginning the 1st of the month following start date
• 401k with a company match
• Standard 10 days PTO 
• Eligible for bonus plan
• 7 Paid Holidays 
• Eligble for OT pay if applicable 
• Flexible Spending Accounts, Life and Accidental Death & Dismemberment Insurance, Short & Long Term Disability, Tuition Assistance Program, Commuter Benefits, vacation, and much more

Any and all benefits offered are subject to the eligibility requirements, terms, and provisions set forth in the respective policies and plan documents, which you may request from Human Resources.

About Yusen Logistics (Americas)

Yusen Logistics is working to become the world's preferred supply chain logistics company. Our complete offer is designed to forge better connections between businesses, customers and communities - through innovative supply chain management, freight forwarding, warehousing and distribution services. As a company we're dedicated to a culture of continuous improvement, ensuring everyone who works with us is committed, connected and creative in making us the world's preferred choice.

www.yusen-logistics.com/

Yusen Logistics (Americas) Inc. values each individual employee and is committed to a diverse and inclusive workforce by providing equal employment opportunities for all applicants without regard to race, religion, color, sex, national origin, citizenship status, uniform service member status, age, disability, sexual and gender orientation, genetic information, or any other protected status in accordance with all applicable federal, state and local laws.

Los Angeles County Only: Yusen Logistics (Americas) Inc. will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Yusen Logistics (Americas) Inc. is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting the Civil Right's Department Fair Chance Act webpage.