Custody Operations Associate Jobs in Massachusetts

The Manager, Investment Operations is responsible for overseeing the day-to-day operational functions that support the investment management team at TIAA Kaspick, a registered investment advisory firm managing assets in an OCIO capacity for over thirty-five years. The Manager monitors operational controls to mitigate risk, maintains documentation standards, supports internal audits and external exams, and conducts due diligence reviews of potential external asset managers. The role serves as a critical link between the investment management, trading, custody/operations, reporting, IT, compliance, and client-facing teams.

The Manager, Investment Operations sits on the TIAA Kaspick Investment Committee, and works closely with the Chief Investment Officer, Deputy Chief Investment Officer, Chief Compliance Officer and internal legal counsel to address potential investment operation issues. The Manager evaluates existing workflows and controls, identifying opportunities to streamline processes, reduce risk, and improve scalability through technology, automation, and process redesign.

Key Responsibilities and Duties

• Oversee all investment operations activities

• Partner with senior leadership to ensure the investment team is operating effectively with the appropriate procedures and policies

• Evaluate risks to investment processes and identify and implement changes as needed

• Represent the investment team in firm-wide planning projects, internal audits, and external exams

• Perform due diligence of potential new fund managers and liaise with current fund managers and vendors on required data and reporting

Educational Requirements

• University (Degree) Preferred

Work Experience

• 5+ Years Required; 7+ Years Preferred

Physical Requirements

• Physical Requirements: Sedentary Work

Career Level
8IC

Required Skills:

• 5+ years identifying and mitigating operational risks in an investment environment
• Demonstrated success evaluating and building investment operation workflows and risk management tools
• Experience participating in cross-functional projects involving development, testing, and implementation of investment operation processes
• Experience leading internal and external audits
• A high degree of attention to detail, sound judgment, a collaborative mindset, and ability to build strong relationships across functional areas

Preferred Skills:

• 7+ years identifying and mitigating operational risks in an investment environment
• Experience working at a registered investment adviser or asset management firm

Related SkillsAccountability, Analytical Skills, Asset/Investment Modeling, Communication, Critical Thinking, Detail-Oriented, Endowments, Investment Management, Investment Reporting Oversight, Investment Research/Analysis, Investment Strategy Acumen, Portfolio Management

Anticipated Posting End Date:

2026-08-11Base Pay Range: $121,000/yr - $184,000/yr

Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location. In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary incentive programs, non-annual sales incentive plans, or other non-annual incentive plans).

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Company Overview

Every worker deserves a secure retirement. For more than 100 years, TIAA has delivered it for millions of people. Founded to help educators retire with dignity, today were a market-leading retirement company fueled by world-class asset management. But were not just another legacy financial services firm. Were fighting harder than ever before for our clients and the many Americans who need us.

Our Culture of Impact

At TIAA, we're on a mission to build on our 100+ year legacy of delivering for our clients while evolving to meet tomorrow's challenges. We equip our associates with future-focused skills and AI tools that enable us to advance our mission. Together, we are fighting to ensure a more secure financial future for all and for generations to come. We are guided by our values: Champion Our People, Be Client Obsessed, Lead with Integrity, Own It, and Win As One. They influence every decision we make and how we work together to serve our clients every day. We thrive in a collaborative in-office environment where teams work across organizational boundaries with shared purpose, accelerating innovation and delivering meaningful results. Our workplace brings together TIAA and Nuveen's entrepreneurial spirit, where we work hard and work together to create lasting impact. Here, every associate can grow through meaningful learning experiences and development pathways-because when our people succeed, our impact on clients' lives grows stronger.

Benefits and Total Rewards

The organization is committed to making financial well-being possible for its clients, and is equally committed to the well-being of our associates. That's why we offer a comprehensive Total Rewards package designed to make a positive difference in the lives of our associates and their loved ones. Our benefits include a superior retirement program and highly competitive health, wellness and work life offerings that can help you achieve and maintain your best possible physical, emotional and financial well-being. To learn more about your benefits, please review our Benefits Summary.

Equal Opportunity

We are an Equal Opportunity Employer. TIAA does not discriminate against any candidate or employee on the basis of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other legally protected status.

Our full EEO & Non-Discrimination statement is on our careers home page, and you can read more about your rights and view government notices here.

Accessibility Support

TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities.

If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team:

Phone: (800) 842-2755

Email: accessibility.support@tiaa.org

Drug and Smoking Policy

TIAA maintains a drug-free and smoke/free workplace.

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