... auto-secured servicing spanning repossession, remarketing, recoveries and/or insurance; CoE or ... cure rates, or loss severity). • BA/BS required; advanced degree or equivalent experience ...
... auto-secured servicing spanning repossession, remarketing, recoveries and/or insurance; CoE or ... cure rates, or loss severity). • BA/BS required; advanced degree or equivalent experience ...
... auto finance/autosecured servicing spanning repossession, remarketing, recoveries and/or insurance ... lift, cure rates, or loss severity). BA/BS required; advanced degree or equivalent experience ...
... auto finance/autosecured servicing spanning repossession, remarketing, recoveries and/or insurance ... lift, cure rates, or loss severity). BA/BS required; advanced degree or equivalent experience ...
Collections Representative
$16.50 - $21.50/hr
... Insurance, Disability Insurance. Position Details: Industry: Financial Services Work Location ... This person can resolve routine billing inquiries and negotiate payment arrangements to cure ...
Collections Representative
$16.50 - $21.50/hr
... Insurance, Disability Insurance. Position Details: Industry: Financial Services Work Location ... This person can resolve routine billing inquiries and negotiate payment arrangements to cure ...
Collections Specialist
$18 - $24.50/hr
... insurance, 401K retirement savings plan, Life Insurance, Disability Insurance. Collections ... Works an established list of accounts on an automated collections system and/or auto-dialer. This ...
Collections Specialist
$18 - $24.50/hr
... insurance, 401K retirement savings plan, Life Insurance, Disability Insurance. Collections ... Works an established list of accounts on an automated collections system and/or auto-dialer. This ...
Cure Auto Insurance information
What are the key skills and qualifications needed to thrive as an Auto Insurance Agent, and why are they important?
To thrive as an Auto Insurance Agent, you need a solid understanding of insurance products, state regulations, and sales techniques, typically backed by a valid insurance license. Familiarity with insurance management software, quoting systems, and CRM platforms is essential for efficient workflow and customer management. Strong interpersonal skills, active listening, and problem-solving abilities help agents build trust and effectively address client needs. These skills are crucial for providing accurate coverage recommendations, maintaining compliance, and driving customer satisfaction and retention.
What is Cure Auto Insurance?
Cure Auto Insurance is a car insurance company that specializes in providing affordable auto insurance coverage, particularly for drivers who may have difficulty obtaining insurance elsewhere due to their driving history or other factors. Founded in 1990, CURE (Citizens United Reciprocal Exchange) operates as a not-for-profit reciprocal exchange, focusing on fairness and transparency in its rate-setting process. The company primarily serves customers in New Jersey, Pennsylvania, and Michigan, and offers standard auto insurance products such as liability, collision, and comprehensive coverage. CURE is known for evaluating drivers more on their driving records rather than non-driving factors like credit scores.
What is the difference between Cure Auto Insurance vs Claims Adjuster?
| Aspect | Cure Auto Insurance | Claims Adjuster |
|---|---|---|
| Primary Role | Insurance provider offering auto insurance policies | Evaluates insurance claims and determines payouts |
| Required Credentials | Insurance license, sometimes certifications depending on state | Insurance license, certifications like CPCU or AIC often preferred |
| Work Environment | Office-based, customer service, policy management | Field or office-based, claims investigation and assessment |
| Industry Usage | Insurance companies, agencies | Insurance companies, adjusting firms |
While Cure Auto Insurance provides policies and customer service, Claims Adjusters handle claims processing and evaluation. Both roles require insurance licensing, but Claims Adjusters focus more on claims investigation, whereas Cure Auto Insurance focuses on policy sales and management.
What are some common challenges faced by customer service representatives at Cure Auto Insurance, and how are they supported in overcoming them?
Customer service representatives at Cure Auto Insurance often handle a high volume of inquiries and must resolve complex policy or claims issues efficiently. Balancing empathy for customers with adherence to company policies can be challenging. To support representatives, Cure typically provides comprehensive training, ongoing coaching, and access to knowledge bases. Additionally, teamwork and regular feedback sessions help staff continuously improve their skills and manage challenging situations effectively.
What are popular job titles related to Cure Auto Insurance jobs in Delaware? For Cure Auto Insurance jobs in Delaware, the most frequently searched job titles are:
What job categories do people searching Cure Auto Insurance jobs in Delaware look for? The top searched job categories for Cure Auto Insurance jobs in Delaware are:
Secured Lending Center of Excellence Leader - Repossession & Remarketing
Wilmington, DE • On-site
Full-time
Posted 17 days ago
OneMain Financial rating
7.6
Based on 100 frontline employees who took The Breakroom Quiz
110th of 150 rated financial services
Job description
Job Profile Summary:
The Auto Secured Center of Excellence (CoE) Leader is a highly strategic role responsible for shaping the future of our auto-secured portfolio by driving a unified, end-to-end strategy across collateral and default management, Repossession, Remarketing, Recoveries, and Insurance. This leader will define and execute a multi-year roadmap that modernizes operations, strengthens governance, advances analytics and automation, and optimizes asset outcomes. With accountability for operational results, compliance posture, team member experience, and enterprise performance, this role plays a pivotal part in reducing risk, improving efficiency, maximizing asset value, and delivering best-in-class customer and business outcomes while building and inspiring a high-performing team poised to drive the next generation of our auto-secured strategy.
Key Duties and Responsibilities:
• Lead the development of a comprehensive, multi-year strategy for the Auto Secured CoE that prioritizes strong collateral and default lifecycle management, integrating Repossession, Remarketing, Recoveries, and Insurance into a unified plan aligned with enterprise risk and performance goals.
• Lead cross-functional efforts to define and embed a collateral hierarchy framework, ensuring that valuation, routing, and disposition decisions are unified across business lines and supported by clear standards and governance.
• Own day-to-day performance of auto-focused teams; establish SLAs and KPIs for asset location, assignment, transport, sale readiness, sale conversion, deficiency generation, payment performance and claim cycle times.
• Lead an aggressive continuous-improvement agenda-simplify workflows, remove failure demand, automate handoffs, and standardize playbooks across sites and vendors.
• Design, launch, and scale pilots that modernize the auto-secured operating model (e.g., digital borrower outreach, dynamic vendor routing, AI-assisted pricing, analytics-driven repair/no-repair decisions).
• Build and govern a high-performing vendor network (repossession agents, transportation, storage, auctions, skip/locate, insurance administrators); negotiate performance-based contracts and enforce scorecards.
• Drive enterprise alignment around remarketing strategy, partnering with Analytics, Risk, Ops, and vendors to shape a cohesive remarketing roadmap that improves cycle times, net proceeds, and customer outcomes.
• Oversee and monitor force-placed insurance processes, ensuring coverage is applied correctly, exceptions are resolved quickly, and all activities adhere to regulatory standards and internal quality controls.
• Partner with Data & Analytics to develop accurate, timely dashboards and diagnostic tools; create an executive review cadence that provides visibility to trends, risks and opportunities.
• Ensure strong risk management and compliance posture across all auto activities; maintain policies and controls that adhere to federal and state requirements and internal standards.
• Collaborate with Technology/Product to prioritize roadmaps enabling case management, integration with market platforms (auctions/insurers), straight-through processing and team member tooling.
• Recruit, develop and inspire a diverse leadership bench; promote a culture of accountability, transparency, safety, and customer empathy.
• Strengthen team performance through ongoing coaching, development, and thought leadership.
• Prepare executive-ready materials for senior leadership reviews and the Board; communicate performance, financial impact, and recommendations with clarity and precision.
Qualifications Guidelines:
• 12+ years of progressive leadership in auto finance/auto-secured servicing spanning repossession, remarketing, recoveries and/or insurance; CoE or multi-site leadership/vendor management leadership strongly preferred.
• Proven success driving operational transformations with measurable P&L impact (cycle-time reduction, cost per unit (efficiencies?) improvements, yield lift, cure rates, or loss severity).
• BA/BS required; advanced degree or equivalent experience preferred.
• Demonstrated expertise with auction operations instead of ecosystems, pricing/valuation, title and paperwork flows, transport logistics, and insurance claims administration.
• Strong command of regulatory requirements and industry standards related to auto-secured servicing.
Competencies/Skills:
• Enterprise mindset; exceptional stakeholder management and influence across Operations, Risk, Legal/Compliance, Finance and Technology.
• Data-driven problem solving; proficiency with KPI design, root-cause analysis, and dashboarding tools (e.g., Excel/BI).
• Operational excellence toolset (Lean, Six Sigma, Agile) to systematize continuous improvement.
• People leadership-builds high-performing teams; attracts talent; coaches leaders; drives accountability and engagement.
• Superior communication-concise, executive-ready writing and presenting; able to translate complex analysis into action.
• Strategic and critical thinking skills with the ability to align recommendations to organizational goals
Compensation: This role is eligible for discretionary compensation.
Position Location: Wilmington, DE. Role is hybrid eligible
OneMain Holdings, Inc. is an Equal Employment Opportunity (EEO) employer. Qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship status, color, creed, culture, disability, ethnicity, gender, gender identity or expression, genetic information or history, marital status, military status, national origin, nationality, pregnancy, race, religion, sex, sexual orientation, socioeconomic status, transgender or on any other basis protected by law.
The Auto Secured Center of Excellence (CoE) Leader is a highly strategic role responsible for shaping the future of our auto-secured portfolio by driving a unified, end-to-end strategy across collateral and default management, Repossession, Remarketing, Recoveries, and Insurance. This leader will define and execute a multi-year roadmap that modernizes operations, strengthens governance, advances analytics and automation, and optimizes asset outcomes. With accountability for operational results, compliance posture, team member experience, and enterprise performance, this role plays a pivotal part in reducing risk, improving efficiency, maximizing asset value, and delivering best-in-class customer and business outcomes while building and inspiring a high-performing team poised to drive the next generation of our auto-secured strategy.
Key Duties and Responsibilities:
• Lead the development of a comprehensive, multi-year strategy for the Auto Secured CoE that prioritizes strong collateral and default lifecycle management, integrating Repossession, Remarketing, Recoveries, and Insurance into a unified plan aligned with enterprise risk and performance goals.
• Lead cross-functional efforts to define and embed a collateral hierarchy framework, ensuring that valuation, routing, and disposition decisions are unified across business lines and supported by clear standards and governance.
• Own day-to-day performance of auto-focused teams; establish SLAs and KPIs for asset location, assignment, transport, sale readiness, sale conversion, deficiency generation, payment performance and claim cycle times.
• Lead an aggressive continuous-improvement agenda-simplify workflows, remove failure demand, automate handoffs, and standardize playbooks across sites and vendors.
• Design, launch, and scale pilots that modernize the auto-secured operating model (e.g., digital borrower outreach, dynamic vendor routing, AI-assisted pricing, analytics-driven repair/no-repair decisions).
• Build and govern a high-performing vendor network (repossession agents, transportation, storage, auctions, skip/locate, insurance administrators); negotiate performance-based contracts and enforce scorecards.
• Drive enterprise alignment around remarketing strategy, partnering with Analytics, Risk, Ops, and vendors to shape a cohesive remarketing roadmap that improves cycle times, net proceeds, and customer outcomes.
• Oversee and monitor force-placed insurance processes, ensuring coverage is applied correctly, exceptions are resolved quickly, and all activities adhere to regulatory standards and internal quality controls.
• Partner with Data & Analytics to develop accurate, timely dashboards and diagnostic tools; create an executive review cadence that provides visibility to trends, risks and opportunities.
• Ensure strong risk management and compliance posture across all auto activities; maintain policies and controls that adhere to federal and state requirements and internal standards.
• Collaborate with Technology/Product to prioritize roadmaps enabling case management, integration with market platforms (auctions/insurers), straight-through processing and team member tooling.
• Recruit, develop and inspire a diverse leadership bench; promote a culture of accountability, transparency, safety, and customer empathy.
• Strengthen team performance through ongoing coaching, development, and thought leadership.
• Prepare executive-ready materials for senior leadership reviews and the Board; communicate performance, financial impact, and recommendations with clarity and precision.
Qualifications Guidelines:
• 12+ years of progressive leadership in auto finance/auto-secured servicing spanning repossession, remarketing, recoveries and/or insurance; CoE or multi-site leadership/vendor management leadership strongly preferred.
• Proven success driving operational transformations with measurable P&L impact (cycle-time reduction, cost per unit (efficiencies?) improvements, yield lift, cure rates, or loss severity).
• BA/BS required; advanced degree or equivalent experience preferred.
• Demonstrated expertise with auction operations instead of ecosystems, pricing/valuation, title and paperwork flows, transport logistics, and insurance claims administration.
• Strong command of regulatory requirements and industry standards related to auto-secured servicing.
Competencies/Skills:
• Enterprise mindset; exceptional stakeholder management and influence across Operations, Risk, Legal/Compliance, Finance and Technology.
• Data-driven problem solving; proficiency with KPI design, root-cause analysis, and dashboarding tools (e.g., Excel/BI).
• Operational excellence toolset (Lean, Six Sigma, Agile) to systematize continuous improvement.
• People leadership-builds high-performing teams; attracts talent; coaches leaders; drives accountability and engagement.
• Superior communication-concise, executive-ready writing and presenting; able to translate complex analysis into action.
• Strategic and critical thinking skills with the ability to align recommendations to organizational goals
Compensation: This role is eligible for discretionary compensation.
Position Location: Wilmington, DE. Role is hybrid eligible
OneMain Holdings, Inc. is an Equal Employment Opportunity (EEO) employer. Qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship status, color, creed, culture, disability, ethnicity, gender, gender identity or expression, genetic information or history, marital status, military status, national origin, nationality, pregnancy, race, religion, sex, sexual orientation, socioeconomic status, transgender or on any other basis protected by law.
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Pay
Benefits
Hours and flexibility
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About OneMain Financial
Sourced by ZipRecruiter
Industry
Finance and insurance
Company size
5,001 - 10,000 Employees
Headquarters location
Baltimore, MD, US