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As a Senior Account Representative- Specialty Pharmacy Sales/AIC, you will help grow revenue, strengthen client relationships, and support access to specialty pharmacy solutions. This role is ideal for a motivated sales professional who enjoys building trust, solving problems, and using insights to uncover new opportunities. You will partner with clients and internal teams to drive account performance, protect customer satisfaction, and support meaningful growth in a fast-moving healthcare environment.
Responsibilities

• Grow revenue and gross margin within an assigned territory through account development, organic growth, and new account opportunities.

• Build and maintain strong client relationships through proactive outreach, regular follow-up, and thoughtful account support.

• Identify customer needs, market trends, and potential issues, using insights to recommend solutions and improve account performance.

• Serve as a first point of escalation for client concerns, coordinating timely and effective resolutions that protect satisfaction and trust.

• Support sales auditing, contract verification, and related processes to ensure agreements and procedures are followed accurately.

• Manage account-related requests such as credits, debits, product returns, and Class of Trade eligibility with accuracy and professionalism.

• Collaborate with internal teams to support seamless contract execution, client service, and operational follow-through.

• Represent the organization in client meetings and industry events, promoting specialty pharmacy and distribution solutions with confidence.

Required Qualifications

• Minimum 5 years of experience in specialty distribution, pharmaceutical sales, specialty pharmacy sales, or related healthcare sales.

• Demonstrated ability to meet or exceed sales goals in a results-driven environment.

• Strong relationship-building skills with the ability to earn trust and engage clients professionally.

• Excellent written, verbal, and presentation skills.

• Proficiency with Microsoft Office, including strong Excel skills.

• Strong organization, problem-solving, and time management skills with ability to work independently.

Preferred Qualifications

• Bachelor's degree in business, healthcare, life sciences, or related field.

• Knowledge of specialty distribution, pharmaceuticals, Group Purchasing Organizations (GPOs), or specialty pharmacy operations.

• Experience using sales analytics, reporting, or customer data to improve territory performance.

• Experience attending trade shows, industry events, or client-facing meetings.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
About Evernorth Health Services
Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.