Remote CSR - currently residing only in : TX, FL, KS, NM and AZ
Health and Wellness allowance provided! Apply now!
Responsibilities:
- Taking in-bound calls and answering questions with the appropriate pre-scripted responses which must be read verbatim to provide basic, general, and claims-specific information.
- Performing outbound calls to verify the authenticity of received documents.
- Utilize standard technology such as computer, telephone, email, and web browser to complete work tasks.
- Complete basic data entry in computer terminal related to phone inquiries such as clicking buttons to confirm answers.
- Refer escalated calls as needed to supervisor.
Qualifications:
- High School Diploma or GED equivalent required.
- At least six (6) months of customer service required; call center experience preferred.
- Must be a U.S. citizen and have lived in the United States for 3 out of the past 5 years.
- Past or present Department of Homeland Security clearance preferred.
- Must be empathetic in your ability to deal with sensitive topics and information.
- Ability to speak and read English clearly and professionally. Bilingual in Spanish required.
- Ability to pass a federal background check.
Home Office Requirements:
- Hardwired internet (ethernet) connection
- Internet speed of 25mbps or higher required (you can test this by going to www.speedtest.net)
- Private work area and adequate power source
Company Description
CTR Group has been a leader in its industry for over 30 years and is rated highly on Google, Indeed and Facebook for being a great company to work for. If you enjoy being a part of a great team, Apply today and Check out our website for more information.
CTR Group is an equal employment opportunity employer. Candidates are selected based on qualifications and defined requirements of the job, not on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin or any other protected status. Further, CTR Group encourages United States' Veterans and persons with disabilities to apply for positions for which they are qualified.