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Cta Call Center Jobs (NOW HIRING)

FV Demo Company

Seller Services Associate

Chicago, IL · On-site

$15/hr

... a call center or customer service oriented role * Helpful, patient and friendly attitude with a ... We located in downtown Chicago, Illinois, close to both Metra and CTA stations. Our company is an ...

FV Demo Company

Fraud Analyst

Chicago, IL · On-site

$15/hr

... a call center or customer service oriented role * Helpful, patient and friendly attitude with a ... We located in downtown Chicago, Illinois, close to both Metra and CTA stations. Our company is an ...

FV Demo Company

Seller Services Associate

Chicago, IL · On-site

$15/hr

... a call center or customer service oriented role * Helpful, patient and friendly attitude with a ... We located in downtown Chicago, Illinois, close to both Metra and CTA stations. Our company is an ...

FV Demo Company

Seller Services Associate

Chicago, IL · On-site

$15/hr

... a call center or customer service oriented role * Helpful, patient and friendly attitude with a ... We located in downtown Chicago, Illinois, close to both Metra and CTA stations. Our company is an ...

FV Demo Company

Seller Services Associate

Chicago, IL · On-site

$15/hr

... a call center or customer service oriented role * Helpful, patient and friendly attitude with a ... We located in downtown Chicago, Illinois, close to both Metra and CTA stations. Our company is an ...

FV Demo Company

Seller Services Associate

Chicago, IL · On-site

$15/hr

... a call center or customer service oriented role * Helpful, patient and friendly attitude with a ... We located in downtown Chicago, Illinois, close to both Metra and CTA stations. Our company is an ...

FV Demo Company

Seller Services Associate

Chicago, IL · On-site

$15/hr

... a call center or customer service oriented role * Helpful, patient and friendly attitude with a ... We located in downtown Chicago, Illinois, close to both Metra and CTA stations. Our company is an ...

FV Demo Company

Order Fulfillment Associate

Chicago, IL · On-site

$15/hr

... a call center or customer service oriented role * Helpful, patient and friendly attitude with a ... We located in downtown Chicago, Illinois, close to both Metra and CTA stations. Our company is an ...

FV Demo Company

Seller Services Associate

Chicago, IL · On-site

$15/hr

... a call center or customer service oriented role * Helpful, patient and friendly attitude with a ... We located in downtown Chicago, Illinois, close to both Metra and CTA stations. Our company is an ...

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Cta Call Center information

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How much do cta call center jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for cta call center in the United States is $16.76, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $18.51 per hour, depending on experience, location, and employer.

What is a CTA call center job?

CTA call center jobs involve handling customer inquiries, complaints, and service requests for the Chicago Transit Authority (CTA) via phone, email, or chat. Employees provide information about transit schedules, fares, lost and found, service disruptions, and other transit-related concerns. These roles require strong communication skills, patience, and knowledge of CTA services and policies. Call center representatives play a key role in ensuring customers have a positive experience with the CTA.

What are the key skills and qualifications needed to thrive as a CTA call center representative?

To thrive as a CTA Call Center representative, you need strong customer service skills, excellent verbal communication, and typically a high school diploma or equivalent. Familiarity with call center software, CRM systems, and basic computer proficiency are important technical requirements. Outstanding problem-solving abilities, patience, and a calm demeanor under pressure distinguish top performers in this role. These skills ensure efficient resolution of customer inquiries, enhance rider satisfaction, and maintain the CTA’s reputation for reliable service.

What are some common challenges faced by CTA call center agents, and how can they be effectively managed?

CTA Call Center agents often encounter high call volumes, complex customer inquiries, and the need to quickly resolve issues while maintaining a positive attitude. Managing stress and staying organized are essential for success in this role. Leveraging available training, actively using support from supervisors, and collaborating with team members can help overcome these challenges. Additionally, developing strong communication and problem-solving skills will contribute to both job satisfaction and career progression within the organization.

How to get a job in a call center?

To get a job as a call center representative, candidates should have good communication skills, basic computer proficiency, and a customer service mindset. Many employers require a high school diploma or equivalent and may conduct interviews or skills assessments. Relevant experience or certifications in customer service can improve chances of hiring.

What cities are hiring for Cta Call Center jobs?

Cities with the most Cta Call Center job openings:

Cta Call Center jobs near you
Infographic showing various Cta Call Center job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 81% Full Time, 15% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $34,862 per year, or $16.8 per hour.

Customer Service Representative

FV Demo Company

Chicago, IL • On-site

$15/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 9 days ago

Job description

Customer Service Representative:

Our company keeps growing! We continue to add senior leadership, recently to our Operations Center and Customer Experience team.

Our goals this year include an improved experience for our customers lead by innovative and service minded leaders. That is where you come in!

We are looking for upbeat, clever, and thoughtful candidates who pride themselves on delivering exceptional service with each customer interaction. Our Customer Service Representatives are on the front line of making sure our customers receive best in class service with their needs. You’ll be the voice of our brand and responsible for providing information to customers in response to inquiries. Our Customer Service agents play a key role in our continued growth and reputation for providing first class service, so we understand the importance of investing in our employees.

Responsibilities:

  • Deliver exceptional customer care by responding to customer’s calls
  • Resolve customer issues and offer solutions in a friendly and positive manner
  • Cultivate relationships and act as liaison between buyers and sellers to ensure the highest level of customer satisfaction
  • Make outbound calls to customers for shipment confirmation and to ensure customer satisfaction
  • Track shipments on ticket orders for customers and problem solve

Requirements:

  • 1+ years’ experience in a call center or customer service oriented role
  • Helpful, patient and friendly attitude with a drive to take on new challenges and learn
  • Must be comfortable working on a computer and have ability to type 50 words per minute
  • Ability to show empathy toward customer concerns
  • Maintain professionalism and positively represent the Vivid Seats’ brand
  • Willingness to work flexible schedule - some weekend and evening shifts are required
  • High school diploma or equivalent
  • Bachelor’s or Associates degree preferred

What We Offer:

As a Customer Service Representative, you will be working a full-time position with a starting pay of $15/hr in a growing industry with a flexible work week, a variety of team and individual incentive programs based on performance, and a lot of growth potential with frequent promotional opportunities. Our employees also enjoy our friendly, team oriented environment with a casual dress code, kitchen stocked with beverages, frequent company lunches, happy hours, and discounted tickets to all your favorite events! Not only do we have a great work environment, but standard benefits include affordable medical/dental/vision/life insurance, 401(k) plan with employer match, and transit plan discounts. We located in downtown Chicago, Illinois, close to both Metra and CTA stations.

Our company is an equal opportunity employer. Vivid Seats prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, national origin, age, disability or genetic information.

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