Cta Call Center information
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$10.99 - $12.04
1% of jobs
$12.04 - $13.09
3% of jobs
$13.09 - $14.14
5% of jobs
$14.14 - $15.19
11% of jobs
$15.47 is the 25th percentile. Wages below this are outliers.
$15.19 - $16.24
18% of jobs
The median wage is $17.20 / hr.
$16.24 - $17.29
13% of jobs
$17.29 - $18.33
16% of jobs
$18.69 is the 75th percentile. Wages above this are outliers.
$18.33 - $19.38
23% of jobs
$19.38 - $20.43
10% of jobs
How much do cta call center jobs pay per hour?
As of Aug 15, 2026, the average hourly pay for cta call center in the United States is $16.76, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $18.51 per hour, depending on experience, location, and employer.
To thrive as a CTA Call Center representative, you need strong customer service skills, excellent verbal communication, and typically a high school diploma or equivalent. Familiarity with call center software, CRM systems, and basic computer proficiency are important technical requirements. Outstanding problem-solving abilities, patience, and a calm demeanor under pressure distinguish top performers in this role. These skills ensure efficient resolution of customer inquiries, enhance rider satisfaction, and maintain the CTA’s reputation for reliable service.
CTA Call Center positions often offer remote work options, especially for customer service roles that utilize phone, chat, or email communication tools. Availability of remote work depends on the company's policies and the specific role requirements, which may include training and familiarity with call center software. Candidates should check the job listing or contact the employer directly for remote work opportunities.
CTA Call Center agents often encounter high call volumes, complex customer inquiries, and the need to quickly resolve issues while maintaining a positive attitude. Managing stress and staying organized are essential for success in this role. Leveraging available training, actively using support from supervisors, and collaborating with team members can help overcome these challenges. Additionally, developing strong communication and problem-solving skills will contribute to both job satisfaction and career progression within the organization.
CTA call center jobs involve handling customer inquiries, complaints, and service requests for the Chicago Transit Authority (CTA) via phone, email, or chat. Employees provide information about transit schedules, fares, lost and found, service disruptions, and other transit-related concerns. These roles require strong communication skills, patience, and knowledge of CTA services and policies. Call center representatives play a key role in ensuring customers have a positive experience with the CTA.
What cities are hiring for Cta Call Center jobs?
Cities with the most Cta Call Center job openings:
