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MNI

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Call Center Representative/Fact Checker

Evanston, IL · On-site

$15.40/hr

Prior call center experience is a plus ... Near CTA & Metra. Benefits for this position include: * Full Medical and Dental Insurance

FV Demo Company

Fraud Agent

Chicago, IL

$15/hr

... a call center or customer service oriented role * Helpful, patient and friendly attitude with a ... We located in downtown Chicago, Illinois, close to both Metra and CTA stations. Our company is an ...

FV Demo Company

Fraud Agent

Chicago, IL

$15/hr

... a call center or customer service oriented role * Helpful, patient and friendly attitude with a ... We located in downtown Chicago, Illinois, close to both Metra and CTA stations. Our company is an ...

Deaconess

Physician - Non-Invasive Cardiology

Marion, IL · On-site

$650K/yr

Two (2) dedicated non-invasive departments at Marion Medical Center and Mt Vernon Medical Center ... Echocardiography, nuclear cardiology, stress testing, coronary CTA. * Call Coverage: Reasonable ...

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How much do cta call center jobs pay per hour?

As of Jul 20, 2026, the average hourly pay for cta call center in the United States is $16.76, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $18.51 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a CTA Call Center representative, and why are they important?

To thrive as a CTA Call Center representative, you need strong customer service skills, excellent verbal communication, and typically a high school diploma or equivalent. Familiarity with call center software, CRM systems, and basic computer proficiency are important technical requirements. Outstanding problem-solving abilities, patience, and a calm demeanor under pressure distinguish top performers in this role. These skills ensure efficient resolution of customer inquiries, enhance rider satisfaction, and maintain the CTA’s reputation for reliable service.

What are some common challenges faced by CTA Call Center agents, and how can they be effectively managed?

CTA Call Center agents often encounter high call volumes, complex customer inquiries, and the need to quickly resolve issues while maintaining a positive attitude. Managing stress and staying organized are essential for success in this role. Leveraging available training, actively using support from supervisors, and collaborating with team members can help overcome these challenges. Additionally, developing strong communication and problem-solving skills will contribute to both job satisfaction and career progression within the organization.

What are CTA call center jobs?

CTA call center jobs involve handling customer inquiries, complaints, and service requests for the Chicago Transit Authority (CTA) via phone, email, or chat. Employees provide information about transit schedules, fares, lost and found, service disruptions, and other transit-related concerns. These roles require strong communication skills, patience, and knowledge of CTA services and policies. Call center representatives play a key role in ensuring customers have a positive experience with the CTA.
What cities are hiring for Cta Call Center jobs? Cities with the most Cta Call Center job openings:
Cta Call Center jobs near you
Infographic showing various Cta Call Center job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 76% Full Time, 17% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $34,862 per year, or $16.8 per hour.
Call Center Representative/Fact Checker

Call Center Representative/Fact Checker

MNI

Evanston, IL • On-site

$15.40/hr

Full-time

Medical, Dental, Vision, Life

Re-posted 24 days ago

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Job description

Full-Time Call Center Representative/Fact Checker. 100-year old Evanston company seeks FT Fact Checker/Call Center Rep. for editorial research. No sales. Duties consist of placing outbound calls to collect and verify data. Some data entry (25+ WPM) required. 8:30-4:30 M-F. Remote work a possibility once in-office training is complete.

Prior call center experience is a plus. Near CTA & Metra.

Benefits for this position include:

  • Full Medical and Dental Insurance
  • Supplemental Insurance
  • Transportation Benefit
  • 401-K Retirement Plan
  • Paid Holiday and Vacation

ABOUT US:

Manufacturers' News, Inc (MNI) is the nation's largest and oldest compiler and publisher of industrial directories and databases. Starting with our flagship publication, the Illinois Manufacturers Directory first published in 1912, we've grown to publish industrial information on all fifty states, and remain the nation's one-stop source for information on U.S. manufacturers.

Company Description

MNI is a small, family-owned company that treats its employees like family. We offer a fun, laid-back environment with business casual dress attire. Our 80 employees work both in our Evanston office and remotely, and the owner is here and accessible every day. We are conveniently located close to both the CTA and Metra stations. There’s a reason why so many employees have been here for decades!