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Csa Manager Jobs in Boston, MA (NOW HIRING)

Eliot Community Human Services

Family Partner - CSA

Lynn, MA · On-site

$18.50 - $23.50/hr

Eliot's Community Service Agency (CSA) serves children and youth (through age 21) and their families who are in need of support in managing and coordinating services. Eliot is excited to align these ...

Exyte

Senior Engineer QA/QC CSA

Boston, MA · On-site

$90 - $120/hr

Non-Conformance Management: Identify and issue Non-Conformance Reports (NCRs) where work does not ... At least 10 years of experience as CSA in high-tech facility construction, with a strong emphasis ...

Exyte Group

Senior Engineer QA/QC CSA

Boston, MA · On-site

$47.33/hr

Non-Conformance Management: Identify and issue Non-Conformance Reports (NCRs) where work does not ... At least 10 years of experience as CSA in high-tech facility construction, with a strong emphasis ...

(unknown company)

Customer Service Representative

Newton, MA

$17.50 - $23.75/hr

This CSA would be accountable for navigating and identifying service related and/or operational ... Our team manages our National client portfolio of promising firms and serves as the single point of ...

(unknown company)

Customer Service Representative

Newton, MA · On-site

$17.50 - $23.75/hr

This CSA would be accountable for navigating and identifying service related and/or operational ... Our team manages our National client portfolio of promising firms and serves as the single point of ...

Linesight

CSA Estimator

Boston, MA · On-site +1

$83K - $120K/yr

Support nimble project management and clear decisions through excellent cost documentation and timely communication About us We would love to hear from you if you: * Have increasing levels of scope ...

wayside

Clinical Supervisor

Lowell, MA · On-site

$75K - $85K/yr

... the CSA. In this fast-paced program, the Clinical Supervisor will assist the Program Director and management team in overseeing all aspects of the program. The Clinical Supervisor will provide ...

wayside

Clinical Supervisor

Lowell, MA · On-site

$75K - $85K/yr

... the CSA. In this fast-paced program, the Clinical Supervisor will assist the Program Director and management team in overseeing all aspects of the program. The Clinical Supervisor will provide ...

wayside

Clinical Supervisor

Lowell, MA · On-site

$75K - $85K/yr

... the CSA. In this fast-paced program, the Clinical Supervisor will assist the Program Director and management team in overseeing all aspects of the program. The Clinical Supervisor will provide ...

allegiance

Service Manager

Foxboro, MA · On-site

Monitor and manage satisfactory CSA Vehicle Basic scores for all customers. * Inventory and manage process to keep maintenance file documentation of customer and company vehicles in accordance with ...

Linesight

Lead CSA Estimator

Boston, MA · On-site

$125K - $175K/yr

Provide expert estimating leadership through the construction stage of the projects by managing relationships with the project team, general contractors and the client * Develop and implement robust ...

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All JobsCsa JobsCsa Manager JobsCsa Manager Jobs in Boston, MA

Csa Manager information

See Boston, MA salary details

$25K

$66.6K

$111.4K

How much do csa manager jobs pay per year?

As of Aug 24, 2026, the average yearly pay for csa manager in Boston, MA is $66,648.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,800.00 and $75,000.00 per year, depending on experience, location, and employer.

What is a csa manager?

A CSA (Customer Service Associate) Manager oversees customer service operations, ensuring a high level of customer satisfaction. They manage a team of customer service representatives, handle escalated issues, and implement policies to improve service efficiency. CSA Managers also track performance metrics, train staff, and collaborate with other departments to enhance the overall customer experience.

What are the key skills and qualifications needed to thrive as a csa manager?

To thrive as a CSA Manager (Customer Service Associate Manager), you need strong leadership abilities, experience in customer service, and often a background in business administration or a related field. Familiarity with CRM software, call center management systems, and data analysis tools is typically required. Excellent communication, problem-solving, and team-building skills make a candidate stand out in this position. These skills and qualifications are important to ensure effective team management, high customer satisfaction, and smooth operational workflows.

What are the main challenges csa managers typically face in their day-to-day work?

CSA Managers often manage high volumes of customer inquiries while ensuring their team provides consistent, high-quality service. Balancing the needs of both customers and team members, handling escalated issues, and meeting performance metrics are common challenges in this role. Managers must also stay adaptable to rapidly changing company policies or customer expectations. Overcoming these obstacles requires strong organizational skills, proactive communication, and a commitment to continuous improvement, making the position both dynamic and rewarding.

What does a CSA manager do?

A CSA manager oversees customer service operations within a company, ensuring customer satisfaction and efficient service delivery. They manage staff, develop policies, handle escalations, and use tools like CRM systems to monitor performance. Strong communication, leadership skills, and industry knowledge are essential for this role.

What are popular job titles related to Csa Manager jobs in Boston, MA?

For Csa Manager jobs in Boston, MA, the most frequently searched job titles are:

What job categories do people searching Csa Manager jobs in Boston, MA look for?

The top searched job categories for Csa Manager jobs in Boston, MA are:

Csa Manager jobs near you
Infographic showing various Csa Manager job openings in Boston, MA as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $66,652 per year, or $32 per hour.

Care Manager - CSA

Eliot Community Human Services

Lynn, MA • On-site

Full-time

Posted 27 days ago

Eliot Community Human Services rating

8.5

Company rating: 8.5 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

Job description

Eliot's Community Service Agency (CSA) serves children and youth (through age 21) and their families who are in need of support in managing and coordinating services. Eliot is excited to align these essential CSA services with the catchment area of our established Community Behavioral Health Centers (CBHCs) to offer a seamless and effective community-based continuum of care.

The ideal candidate for the Care Manager - CSA position is a dedicated and collaborative professional with a strong background in child and family behavioral health, crisis management, and care coordination. They possess excellent communication and organizational skills, demonstrate cultural sensitivity, and are committed to empowering families through individualized care planning, system navigation, and ongoing support.

Responsibilities:

  • Serve as key contact for the youth and family to the Eliot CSA and its services. 
  • Initiate care planning activities with all members of the family and/or caregiving system.
  • Conduct a comprehensive home-based assessment in conjunction with other CSA Team members inclusive of the CANS, CRAFTT (for youth 12 and older), SNCD and other tools as determined necessary, which occurs in the youth's home or another location of the family's choice.
  • Initiate planning that includes intake meetings, orient the family and the member to the wraparound process, identify strengths and needs of the child.
  • Develop and implement a youth and family centered Individualized Care Plan (ICP) in collaboration with the family and collaterals.
  • Develop an initial safety/crisis plan.

Qualifications:

  • Bachelor's degree in human services or related field
  • Must have a valid driver's license and reliable transportation 
  • Experience navigating child/family service systems
  • Experience working with child mental health issues and crisis management
  • Bilingual candidates fluent in a needed language may be eligible for a 6% salary increase

Schedule: Monday - Friday, 9am-5pm 

Bilingual candidates fluent in a needed language may be eligible for a 6% salary increase.

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