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Cs Operations Jobs in Chicago, IL (NOW HIRING)

Fin

Customer Success Manager, Scale

Chicago, IL · On-site +1

$135K - $161K/yr

If you're excited by working at the intersection of AI, product adoption, and operational excellence-and you want to help define how scaled CS works in practice-this is your role. What will I be ...

Portless

Account Champion

Bolingbrook, IL · On-site

... CS, Product/Services, & Engineering to build systemic, software-based solutions that prevent future bottlenecks. * Cultural & Operational Translation: Ensure "unboxing" quality and delivery speed ...

Portless

Account Champion

Naperville, IL · On-site

... CS, Product/Services, & Engineering to build systemic, software-based solutions that prevent future bottlenecks. * Cultural & Operational Translation: Ensure "unboxing" quality and delivery speed ...

Portless

Account Champion

Bolingbrook, IL · On-site

... CS, Product/Services, & Engineering to build systemic, software-based solutions that prevent future bottlenecks. * Cultural & Operational Translation: Ensure "unboxing" quality and delivery speed ...

KnackHook, LLC

IT Software Engineer 4

Chicago, IL · On-site

IT Software Engineer 4 Contract Chicago, IL Hybrid mush have : ADO, AWS, IAM, Java, Jenkins, NoSQL Education/Experience • Bachelor's degree in Computer Science, Software Engineering ...

New

Visa Hunt

Customer Success Manager, Scale

Chicago, IL · On-site

$135K - $161K/yr

If you're excited by working at the intersection of AI, product adoption, and operational excellence--and you want to help define how scaled CS works in practice--this is your role. What will I be ...

Fin Co

Customer Success Manager, Scale

Chicago, IL · On-site

$135K - $161K/yr

If you're excited by working at the intersection of AI, product adoption, and operational excellence-and you want to help define how scaled CS works in practice-this is your role. What will I be ...

Creative G C

AI Support Engineer

Chicago, IL · On-site

$45 - $50/hr

The AI Support Engineer will provide the day-to-day operational support function and act as the ... Bachelor's /master's degree in CS or equivalent. * Should have 8+ years of required experience.

New

Fin

Customer Success Manager, Scale

Chicago, IL · On-site

$135K - $161K/yr

If you're excited by working at the intersection of AI, product adoption, and operational excellence-and you want to help define how scaled CS works in practice-this is your role. What will I be ...

Intercom

Customer Success Manager, Scale

Chicago, IL · On-site

$135K - $161K/yr

If you're excited by working at the intersection of AI, product adoption, and operational excellence--and you want to help define how scaled CS works in practice--this is your role. What will I be ...

Creative G C

Knowledge & Training Lead

Chicago, IL · On-site

$50 - $55/hr

The Knowledge & Training Lead will ensure that operational knowledge is systematically captured and ... Bachelor's /master's degree in CS or equivalent. * Should have 8+ years of required experience.

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All JobsCs Operations JobsCs Operations Jobs in Chicago, IL

Cs Operations information

See Chicago, IL salary details

$11

$21

$32

How much do cs operations jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for cs operations in Chicago, IL is $21.94, according to ZipRecruiter salary data. Most workers in this role earn between $17.36 and $25.00 per hour, depending on experience, location, and employer.

What is the difference between Cs Operations vs Customer Support Specialist?

AspectCs OperationsCustomer Support Specialist
Required CredentialsTypically requires a bachelor's degree in business, communications, or related fieldsOften requires high school diploma or equivalent; some roles prefer certifications in customer service
Work EnvironmentOffice-based, cross-departmental collaboration, process improvement focusCustomer-facing, call centers, or online support platforms
Employer & Industry UsageUsed in tech, retail, finance for managing customer experience operationsCommon in retail, telecom, tech for direct customer interaction

Cs Operations roles focus on managing customer service processes, improving workflows, and supporting support teams, while Customer Support Specialists handle direct customer interactions. Both roles are essential in customer service but differ in scope and responsibilities.

Cs Operations jobs near you
Infographic showing various Cs Operations job openings in Chicago, IL as of July 2026, with employment types broken down into 88% Full Time, 10% Part Time, and 2% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $45,643 per year, or $21.9 per hour.

Customer Success Manager, Scale

Chicago, IL • On-site, Remote

Fin
Specialized Design Services • 1 - 10 employees
Learn more about Finexternal

$135K - $161K/yr

Full-time

Re-posted 11 days ago

Job description

What's the opportunity? 

We're building Fin's Scaled Customer Success team to reach more customers, provide consistent high-impact outcomes, and lean even harder into what makes us unique: our AI-powered products (especially Fin) and deep domain expertise. As a Scaled Customer Success Manager, you'll be the customer's trusted guide-helping them adopt and embed Fin's suite at scale, extracting real value, and scaling processes so more businesses succeed, more reliably.

If you're excited by working at the intersection of AI, product adoption, and operational excellence-and you want to help define how scaled CS works in practice-this is your role.

What will I be doing? 
  • Drive broad product adoption, with special focus on Fin and AI-powered features: helping customers understand how Fin can automate support, enhance service, and deliver self-serve experiences, alongside human support.
  • Design, implement, and iterate on engagement strategies and playbooks that can scale across customer segments-leveraging technology, automation, digital content, and smart touchpoints.
  • Own implementation and onboarding conversations for your customers, ensuring they are being set up for success from Day 1.
  • Monitor usage & health signals proactively-identifying risks, opportunities, and expansion paths; drive intervention where needed.
  • Collaborate closely with Sales, Solution Engineering, Education, and Product to ensure a seamless customer journey from purchase through expansion.
  • Act as the Voice of the Customer: feed insights from scaled engagements back into the product roadmap, feature improvements, messaging, and internal training.
  • Help define what "Scaled CS" means here: you'll be a builder-defining processes, tools, metrics, and models for what high volume, high value looks like.
What skills do I need? 
  • 3-5 years of experience in a customer-facing role in SaaS / technology / product success or similar, with a track record of managing many customers or high-volume engagement.
  • Strong interest in / experience with AI & automation support tools; ability to explain AI/Fin features and use cases to customers, and help them build workflows around them.
  • Comfortable discussing technical topics such as APIs, integrations, and workflows-not an expert, but confident engaging with customers on technical questions and guiding them to resources.
  • Excellent communication skills: can break down complex product and technical topics clearly for different audiences (executives, operations, support leaders).
  • Data-driven mindset: able to monitor usage metrics, define success metrics, analyse what is / isn't working, and adapt strategy based on results.
  • Self-starter, entrepreneurial, comfortable in ambiguity; able to build processes from scratch and consistently improve them.
  • Strong relationship builder: you can maintain trust even with many customers, manage expectations, and partner with internal stakeholders.
Bonus skills & attributes 
  • Interest in consumption or usage-based SaaS models.
  • Exposure to Generative AI, chatbots, virtual agents, or AI-assisted support tools.
  • Experience in operations, scaling CS / onboarding / customer education / digital engagement programs.

*Proof of eligibility to work in the United States is required.

The OTE range for candidates within the Greater Chicago Area is $135,300 - $161,550. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs). 

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