Crypto Customer Support Jobs (NOW HIRING)

Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading.

We are building an elite team, applying frontier technologies to the world’s biggest financial problems. We’re looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn’t a place for complacency, it’s where ambitious people do the best work of their careers. We’re a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards.

The Crypto Risk team's mission is to identify, assess, and mitigate risk across Robinhood Crypto's products, operations, and platforms, protecting customers and the firm as the business scales. We work to deliver an excellent end-customer experience while upholding the safety and soundness of the business, so Robinhood can keep expanding access to crypto responsibly.

As a Crypto Risk Senior Specialist, you will support the execution of RHC's risk management program, partnering closely with Crypto Risk leadership to monitor, assess, and report on risk across the business.

This role is based in our New York, NY, Menlo Park, CA, Westlake, TX & Denver, CO offices, with in-person attendance expected at least 3 days per week.

At Robinhood, we believe in the power of in-person work to accelerate progress, spark innovation, and strengthen community. Our office experience is intentional, energizing, and designed to fully support high-performing teams.

• Perform initial and ongoing Risk and Control Self-Assessments (RCSAs) across RHC operational processes, identifying control gaps and recommending enhancements.
• Assess new and existing crypto products, features, and business changes for risk and control impact, and provide input into mitigation strategies.
• Prepare risk reporting and analysis for governance forums, including committee materials and escalations.
• Conduct ongoing monitoring, refinement, and updates to key risk indicators (KRIs), and develop new KRIs as products, processes, and risk exposures evolve.
• Manage the issue management lifecycle, from identification and prioritization through remediation tracking and closure, ensuring issues are handled and escalated appropriately.
• Partner with crypto operations, compliance, engineering, and enterprise risk teams to maintain a consistent view of risk across the organization.

• 4+ years of experience in risk management, financial services, or crypto/fintech operations.
• Deep understanding of policies and standard methodologies of risk management.
• Experience developing and monitoring KRIs and performing Risk Control Self-Assessments or comparable risk assessments.
• Strong written and verbal communication skills, with the ability to present risk findings to stakeholders across the organization.
• Experience with governance, risk, and compliance (GRC) tools such as LogicGate or similar platforms, and familiarity with risk data management systems.
• Detail oriented, with a proactive, independent approach to identifying and addressing risk.

• Direct experience in the cryptocurrency industry, with familiarity with crypto products, custody, and blockchain fundamentals.
• Knowledge of US and International regulatory frameworks and expectations.
• Analytical background with knowledge of SQL, Python, or a BI tool.

• Challenging, high-impact work to grow your career.
• Performance-driven compensation with multipliers for outsized impact, bonus programs, equity ownership, and 401(k) matching.
• Best‑in‑class benefits to fuel your work, including 100% paid health insurance for employees with 90% coverage for dependents.
• Lifestyle wallet — a highly flexible benefits spending account for wellness, learning, and more.
• Employer‑paid life & disability insurance, fertility benefits, and mental health benefits.
• Time off to recharge including company holidays, paid time off, sick time, parental leave, and more!
• Exceptional office experience with catered meals, events, and comfortable workspaces.

In addition to the base pay range listed below, this role is also eligible for bonus opportunities + equity + benefits.

Base pay for the successful applicant will depend on a variety of job‑related factors, which may include education, training, experience, location, business needs, or market demands. The expected base pay range for this role is based on the location where the work will be performed and is aligned to one of 3 compensation zones. For other locations not listed, compensation can be discussed with your recruiter during the interview process.

Base Pay Range:

Zone 1 (Menlo Park, CA; New York, NY; Bellevue, WA; Washington, DC)

$136,000 - $160,000 USD

Zone 2 (Denver, CO; Westlake, TX; Chicago, IL)

$120,000 - $141,000 USD

Zone 3 (Lake Mary, FL; Clearwater, FL; Gainesville, FL)

$106,000 - $125,000 USD

Robinhood provides equal opportunity for all applicants, offers reasonable accommodations upon request, and complies with applicable equal employment and privacy laws. Inclusion is built into how we hire and work—welcoming different backgrounds, perspectives, and experiences so everyone can do their best. Please review the Privacy Policy for your country of application.

At Robinhood, we care deeply about diverse representation in our workforce as it supports our mission to democratize finance for all. In support of this goal, we encourage applicants to voluntarily identify demographic information. This information helps us to continue building a more inclusive workplace and to ensure effective recruiting programs that are inclusive of individuals across all backgrounds.

Self‑identifying in this section is completely voluntary and if you choose not to provide any information, please select the “I don't wish to answer” option under that question. Whatever your decision, data that you provide in this section will not be considered in the hiring process or thereafter. Individuals seeking employment at Robinhood are considered without regard to race, color, religion, national origin, age, sex, sexual orientation, marital status, ancestry, physical or mental disability, neurodivergence, veteran status, gender identity or expression, or any other characteristic protected by law.

You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity recordkeeping, reporting, and other legal requirements, and to be used in our efforts to recruit a diverse workforce. Any information that you do provide will be recorded and maintained in a confidential manner. For more information on EEOC definitions, please reference this document.