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Crypto Customer Support Jobs (NOW HIRING)

CoinPoker

Customer Support Representative

$16.50 - $22.25/hr

Customer Support Representative The Customer Support Representative is the first point of contact ... Given the 24/7, real-money nature of a crypto poker product, the representative must operate with ...

CoinFlip

Customer Support Representative

Laredo, TX · On-site

$12.50 - $16.75/hr

We also offer the CoinFlip Crypto Wallet, a self-custodial cryptocurrency wallet available for iOS ... CoinFlip.tech. We're seeking a Bilingual Customer Support Agent (Spanish and English) responsible ...

CoinFlip

Customer Support Representative

Alton Bay, NH · On-site

$16.25 - $22.25/hr

We also offer the CoinFlip Crypto Wallet, a self-custodial cryptocurrency wallet available for iOS ... CoinFlip.tech. We're seeking a Bilingual Customer Support Agent (Spanish and English) responsible ...

CoinFlip

Customer Support Representative

Alton Bay, NH · On-site

$16.25 - $22.25/hr

We also offer the CoinFlip Crypto Wallet, a self-custodial cryptocurrency wallet available for iOS ... CoinFlip.tech. We're seeking a Bilingual Customer Support Agent (Spanish and English) responsible ...

CoinFlip

Customer Support Representative (Contract)

Chicago, IL · On-site

$17.50 - $22.50/hr

We also offer the CoinFlip Crypto Wallet, a self-custodial cryptocurrency wallet available for iOS ... CoinFlip.tech. We're seeking a Bilingual Customer Support Agent (Spanish and English) responsible ...

Ether

Customer Service Representative

Denver, NY · On-site

$17.25 - $23.50/hr

Ether.fi is an innovative, rapidly growing crypto-native financial platform on a mission to put ... The Customer Service Representative will be responsible for providing exceptional customer support ...

Etherfi

Customer Service Representative

New York, NY · On-site

$17.50 - $23.75/hr

Ether.fi is an innovative, rapidly growing crypto-native financial platform on a mission to put ... The Customer Service Representative will be responsible for providing exceptional customer support ...

Etherfi

Customer Service Representative

Manhattan, NY · On-site

$17.75 - $24/hr

Ether.fi is an innovative, rapidly growing crypto-native financial platform on a mission to put ... The Customer Service Representative will be responsible for providing exceptional customer support ...

Somewhere

Customer Support Representative

$1.5K - $2.0K/mo

Customer Support Representative | French Speaking Location: Remote Compensation: $1,500 - $2,000 ... equity, art, crypto-assets, etc.). Our vision: Alternative asset classes will grow fast in the ...

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Crypto Customer Support information

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$57

How much do crypto customer support jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for crypto customer support in the United States is $23.17, according to ZipRecruiter salary data. Most workers in this role earn between $12.02 and $26.44 per hour, depending on experience, location, and employer.

What cities are hiring for Crypto Customer Support jobs?

Cities with the most Crypto Customer Support job openings:

What are popular job titles related to Crypto Customer Support jobs?

For Crypto Customer Support jobs, the most frequently searched job titles are:

Infographic showing various Crypto Customer Support job openings in the United States as of September 2026, with employment types broken down into 100% Full Time. Highlights an 67% In-person, and 33% Hybrid job distribution, with an average salary of $48,196 per year, or $23.2 per hour.

Customer Support Representative

Remote

CoinPoker
See more jobs at CoinPokerexternal

$16.50 - $22.25/hr

Other

Posted 5 days ago

Job description

Customer Support Representative

The Customer Support Representative is the first point of contact for players on our crypto poker platform, responsible for delivering fast, accurate, and friendly assistance via email. The role covers the full player journey, from onboarding and account queries to gameplay issues, crypto deposits/withdrawals, and responsible gambling support, while protecting platform integrity by identifying fraud, bonus abuse, or suspicious transaction activity. Given the 24/7, real-money nature of a crypto poker product, the representative must operate with strong judgement under time pressure, follow strict escalation protocols, and build genuine trust with a global, crypto-literate player base.

We are looking for two additions to the team to work the afternoon UTC shift (range 14:00 to 00:00). This schedule for this role will include weekend work.

Key Responsibilities:

  • Respond to player inquiries via live chat and/or email in a timely, professional, and on-brand manner, covering account, gameplay, bonus, and technical questions.
  • Assist players with crypto deposits, withdrawals, wallet issues, and transaction status checks, escalating disputed or delayed transactions per SOP.
  • Explain platform terms clearly - wagering requirements, bonus rules, poker-specific rules (rake, tournament structures, table rules), and account limits.
  • Monitor player activity for signs of fraud, multi-accounting, bonus abuse, or chargeback risk, and escalate flagged accounts through the correct channel.
  • Support KYC/AML checks and basic verification steps in line with compliance procedures.
  • Escalate complex, sensitive, or unresolved cases to the correct point of contact (POC) or Slack channel.
  • Maintain accurate, complete case notes and interaction logs in the ticketing system for audit and handover purposes.
  • Stay current on new products, promotions, poker formats, and crypto market conditions that affect player questions (e.g., network congestion, gas fees, new coin listings).
  • Identify and report recurring issues, bugs, or player feedback trends to the Team Leader to support continuous improvement.
  • Support responsible gambling protocols, recognising at-risk behaviour and following intervention procedures.

Highly Desired Knowledge and Experience:

  • Excellent written communication in English; clear, empathetic, and concise under pressure.
  • Basic to working knowledge of cryptocurrency: wallets, blockchain confirmations, network fees, common coins (BTC, ETH, USDT, etc.), and how deposits/withdrawals move on-chain.
  • Comfort working in a fast-paced, 24/7 shift environment, including weekends/holidays.
  • Prior experience in customer support, ideally in iGaming, fintech, or crypto; poker/casino product familiarity is a plus.
  • Strong problem-solving instincts and a proactive, ownership-driven attitude.
  • Familiarity with helpdesk/ticketing tools (e.g., Zendesk, Intercom, Freshdesk) and Slack-based internal communication.
  • Discretion and judgement when handling financial disputes, fraud flags, and responsible-gambling conversations.

What We Offer:

  • Competitive salary and performance-based bonuses.
  • Opportunity to work with cutting-edge technology in the blockchain and online gaming industry.
  • Flexible working hours and the ability to work fully remotely.
  • A collaborative and inclusive team culture.
  • Professional development opportunities and career growth within a rapidly evolving company.

Apply