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Cruise Representative Jobs (NOW HIRING)

American Cruise Lines

Cruise Director

Rochester, NY · On-site

Act as company representative at pre-cruise hotels on turnaround day. * Promote onboard sales and brand loyalty by hosting re-booking events. * Oversee proper VIP guest service delivery.

American Cruise Lines

Cruise Director

Nantucket, MA · On-site

Act as company representative at pre-cruise hotels on turnaround day. * Promote onboard sales and brand loyalty by hosting re-booking events. * Oversee proper VIP guest service delivery.

American Cruise Lines

Cruise Director

Annapolis, MD · On-site

Act as company representative at pre-cruise hotels on turnaround day. * Promote onboard sales and brand loyalty by hosting re-booking events. * Oversee proper VIP guest service delivery.

American Cruise Lines

Cruise Director

Muskegon, MI · On-site

Act as company representative at pre-cruise hotels on turnaround day. * Promote onboard sales and brand loyalty by hosting re-booking events. * Oversee proper VIP guest service delivery.

American Cruise Lines

Cruise Director

Bremerton, WA · On-site

Act as company representative at pre-cruise hotels on turnaround day. * Promote onboard sales and brand loyalty by hosting re-booking events. * Oversee proper VIP guest service delivery.

American Cruise Lines

Cruise Director

Astoria, OR · On-site

Act as company representative at pre-cruise hotels on turnaround day. * Promote onboard sales and brand loyalty by hosting re-booking events. * Oversee proper VIP guest service delivery.

American Cruise Lines

Cruise Director

Key West, FL · On-site

Act as company representative at pre-cruise hotels on turnaround day. * Promote onboard sales and brand loyalty by hosting re-booking events. * Oversee proper VIP guest service delivery.

American Cruise Lines

Cruise Director

Boston, MA · On-site

Act as company representative at pre-cruise hotels on turnaround day. * Promote onboard sales and brand loyalty by hosting re-booking events. * Oversee proper VIP guest service delivery.

American Cruise Lines

Cruise Director

Nantucket, MA · On-site

Act as company representative at pre-cruise hotels on turnaround day. * Promote onboard sales and brand loyalty by hosting re-booking events. * Oversee proper VIP guest service delivery.

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Cruise Representative information

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$24.5K

$44.2K

$77K

How much do cruise representative jobs pay per year?

As of Sep 14, 2026, the average yearly pay for cruise representative in the United States is $44,219.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,500.00 and $43,000.00 per year, depending on experience, location, and employer.

What is a cruise representative?

Cruise Representatives are professionals who act as liaisons between cruise lines and passengers, ensuring a smooth and enjoyable travel experience. They assist guests with check-in and boarding, provide information about the cruise itinerary, answer questions, and help resolve any issues that may arise during the trip. Cruise Representatives may also coordinate excursions, promote onboard activities, and offer customer service throughout the cruise. Their role is crucial for maintaining passenger satisfaction and ensuring the cruise runs efficiently.

What skills and qualifications are needed to thrive as a cruise representative?

To thrive as a Cruise Representative, you need strong customer service skills, sales abilities, and a good understanding of travel and hospitality, often supported by a high school diploma or relevant experience. Familiarity with reservation systems, CRM software, and booking platforms is typically required. Exceptional communication, problem-solving, and interpersonal skills help you create memorable guest experiences and efficiently handle guest concerns. These skills ensure guest satisfaction, seamless operations, and the overall success of cruise services.

How does a cruise representative typically collaborate with different departments onboard to ensure a seamless guest experience?

A Cruise Representative works closely with various onboard departments such as guest services, housekeeping, entertainment, and shore excursions to address guest needs and resolve any issues promptly. Regular communication and coordination are essential, as representatives often act as liaisons between guests and crew members. They attend daily briefings, share guest feedback, and help coordinate activities or special requests, ensuring a cohesive and enjoyable experience for all passengers. This collaborative environment requires strong interpersonal skills and adaptability.

What is the difference between Cruise Representative vs Travel Agent?

AspectCruise RepresentativeTravel Agent
CredentialsCustomer service experience, sometimes certifications in hospitality or tourismTravel certifications (e.g., CLIA, IATA), customer service skills
Work EnvironmentOnboard ships or at cruise company offices, interacting with passengersTravel agencies, offices, or remote work, planning trips for clients
Employer & IndustryCruise lines, hospitality industryTravel agencies, tourism industry
Search & Comparison IntentCustomer service, cruise sales, onboard experienceTrip planning, travel arrangements, vacation packages

While both roles involve assisting travelers, a Cruise Representative primarily focuses on onboard customer service and cruise-specific sales, often working directly on ships or at cruise company offices. A Travel Agent offers broader travel planning services across various destinations and modes of transportation. Both roles require customer service skills and industry certifications, but their work environments and daily tasks differ significantly.

Can I work on a cruise with no experience?

Cruise representatives typically do not require prior experience, as training is provided on the job. Strong communication skills, customer service abilities, and a positive attitude are important. Some positions may require basic computer skills or certifications, but many entry-level roles are open to newcomers.
More about Cruise Representative jobs

What states have the most Cruise Representative jobs?

States with the most job openings for Cruise Representative jobs include:

What are popular job titles related to Cruise Representative jobs?

For Cruise Representative jobs, the most frequently searched job titles are:

Cruise Representative jobs near you
Infographic showing various Cruise Representative job openings in the United States as of September 2026, with employment types broken down into 87% Full Time, 11% Part Time, and 2% Contract. Highlights an 62% Physical, 1% Hybrid, and 37% Remote job distribution, with an average salary of $44,219 per year, or $21.3 per hour.

Cruise Director

Washington, DC • On-site

American Cruise Lines
Travel Arrangement Services • 201 - 500 employees
Learn more about American Cruise Linesexternal

Full-time

Medical, Dental, Vision, Retirement

Re-posted 9 days ago

Job description

Cruise Director
American Cruise Lines, the largest USA flagged cruise line in the United States, is looking to add Cruise Directors to our shipboard team for our 2026 season. American Cruise Lines only operates within the United States and has no more than 200 passenger vessels that create a one-of-a-kind small ship experience. With newly constructed vessels being added to our fleet, it is a great opportunity to join our shipboard management team.

The Cruise Director is the most visible advocate for guests and is responsible for creating a fun atmosphere onboard while always engaging guests through a series of activities, shows, events, presentations and socializing throughout the cruise. The Cruise Director manages the entertainment, presentations, activities, events and communications on board. This leadership role requires an energetic, creative, talented individual with previous cruise/resort experience, extraordinarily polished presentation skills, collaborative approach, team spirit, and a passion for guest satisfaction. The Cruise Director reports to the Hotel Manager.
At American Cruise Lines, we are driven by our values—Optimism, Commitment, Patriotism, and Merit. These values shape our culture, our service, and our people, guiding us as we work together to Share America’s Story on the Finest American Ships.
Responsibilities:
  • Schedule and execute engaging entertainment, enrichment and activity programs that enhance and elevate the guest experience.
  • Effectively communicate to guests via the shipboard daily program, television, stage, public address system and one-on-one interaction and socialization.
  • Socialize with guests at every opportunity including, but not limited to, mealtimes and cocktail hour.
  • Greet guests as they depart for and return from shore excursions.
  • Make daily Noon announcement/update; make every effort to make all PA announcements as the “voice” of the cruise.
  • Meet with Excursions Director, Guest Speakers, Guest Instructors and Resident Entertainers at the start of every cruise to review scheduling.
  • Create the daily Ship to Shore.
  • Host Officer Introduction and Excursion Briefing.
  • Assist in the delivery of the Safety Briefing with the Captain.
  • Ensure lounges are prepared for activities, events, presentations and shows (lounge configuration, A/V requirements, etc.).
  • Confirm entertainers 48-hours in advance; assist entertainers and onboard speaker’s A/V needs.
  • Create and update bulletin board daily.
  • Work with Excursions Director to prepare folders and materials for turnaround day.
  • Act as company representative at pre-cruise hotels on turnaround day.
  • Promote onboard sales and brand loyalty by hosting re-booking events.
  • Oversee proper VIP guest service delivery.
  • Communicate and report regularly to the Home Office as to the status of the cruise, guest issues and recovery, and the evaluations of Guest Speakers, Instructors and Entertainers.
  • Perform bartending duties as needed with other management personnel.
Qualifications:
  • Cruise ship experience preferred, but candidates with upscale hotel/resort experience will be considered.
  • Proficiency in Microsoft Office Suite applications
  • Extremely polished speaking/presentation skills required.
  • Strong interpersonal and social skills required.
  • Strong critical thinking skills required.
  • Must possess a strong sense of production and presentation.
  • Basic knowledge of audio/visual equipment required.
  • Must be enthusiastic, outgoing, confident, and always have a can-do attitude.
  • Excellent time management and attention to detail.
  • Transportation Worker Identification Credential (TWIC).
  • Ability to perform the essential functions of the job with or without accommodation.
Attributes for Success:
  • Ability to engage guests throughout each cruise.
  • Superior time management.
  • Ability to manage and solve problems.
  • Sense of urgency in all guest, crew, and home office requests.
  • Positive attitude and receptive to continuous performance feedback.
Work Schedule:
  • 7 Days per week while onboard the ship.
  • 6 to 8 weeks working and living onboard the ship / 1 to 2 weeks off.
  • This is a full-time, exempt position.
Essential Functions:
  • Ships experience forces from wind, waves, and currents, prompting them to exhibit six distinct motions known as ship motions. The six motions are surge, sway, heave, roll, pitch, and yaw. This position requires the ability to live and satisfactorily perform job duties in an environment that is subject to constant motion.
  • Ability to work around 12 hours per day.
  • Ability to assist in the event of an on-board emergency by quickly climbing up a ladder, opening, and passing through a 20” diameter hatch.
  • Ability to stand for your entire shift.
  • Ability to frequently lift up to 20 lbs. and occasionally lift up to 50 lbs.
  • Ability to frequently bend, squat and reach.
  • Ability to live and work on board a vessel for extended periods of time.
  • Ability to use stairs frequently.
Compensation and Benefits:
  • Competitive daily rate.
  • Health, dental, vision, and 401(k) with match.
  • Covered Expenses: American Cruise Lines provides travel, room and board, uniforms, and training.
Applicant Acknowledgment
By proceeding to apply for the above position, I acknowledge that I have read and understand the description of the job position for which I am applying, I agree that it accurately reflects the essential functions of the position, and I represent that I can complete the essential functions of the position.

Equal Opportunity Employer
American Cruise Lines is committed to providing equal employment opportunities for all employees and applicants. ‎American Cruise Lines bases all employment decisions on business needs, job requirements, and individual ‎qualifications without regard to protected characteristics, including, but not limited to, race, color, religion, sex (including pregnancy), national origin and citizenship, age (40 and over), disability (including perceived disability), generic information, military service, or any other protected characteristic under applicable federal, state, or local law. ‎This policy applies to all aspects of employment and employment decisions, including, but not limited to, ‎hiring, selection, job assignment, training, compensation, promotion, discipline, termination, and access ‎to benefits.‎
*Job sites across the nation.
**This job description is not intended to be a comprehensive list of the duties and responsibilities of the position and such duties and responsibilities may change without notice.

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