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Cruise Line Jobs in Spring, TX (NOW HIRING)

Windstar Cruises

Chat Lead

Houston, TX · On-site

Overview Awarded World's Best Small Ship Cruise line, Windstar Cruises is known for intimate yacht style experience and unique voyages to the world's best small ports and hidden harbors. Its three ...

Windstar Cruises

Chat Lead

Houston, TX · On-site +1

Overview Awarded World's Best Small Ship Cruise line, Windstar Cruises is known for intimate yacht style experience and unique voyages to the world's best small ports and hidden harbors. Its three ...

Windstar Cruises

Contact Center AI Lead

Houston, TX · On-site +1

Overview Awarded World's Best Small Ship Cruise line, Windstar Cruises is known for intimate yacht style experience and unique voyages to the world's best small ports and hidden harbors. Its three ...

Internal Career Site

Chat Lead

Houston, TX · On-site +1

Overview Awarded World's Best Small Ship Cruise line, Windstar Cruises is known for intimate yacht style experience and unique voyages to the world's best small ports and hidden harbors. Its three ...

Windstar Cruises

International Lead

Houston, TX · On-site

$15.50 - $18.50/hr

Overview Awarded World's Best Small Ship Cruise line, Windstar Cruises is known for intimate yacht style experience and unique voyages to the world's best small ports and hidden harbors. Its three ...

Windstar Cruises

International Lead

Houston, TX · On-site

$15.50 - $18.50/hr

Overview Awarded World's Best Small Ship Cruise line, Windstar Cruises is known for intimate yacht style experience and unique voyages to the world's best small ports and hidden harbors. Its three ...

Internal Career Site

Contact Center AI Lead

Houston, TX · On-site +1

Overview Awarded World's Best Small Ship Cruise line, Windstar Cruises is known for intimate yacht style experience and unique voyages to the world's best small ports and hidden harbors. Its three ...

Internal Career Site

International Lead

Houston, TX

$15.50 - $18.50/hr

Overview Awarded World's Best Small Ship Cruise line, Windstar Cruises is known for intimate yacht style experience and unique voyages to the world's best small ports and hidden harbors. Its three ...

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Cruise Line information

See Spring, TX salary details

$11

$18

$29

How much do cruise line jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for cruise line in Spring, TX is $18.43, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.47 per hour, depending on experience, location, and employer.

What are some common challenges faced by staff working on a cruise line, and how can they be managed?

Staff working on a cruise line often face unique challenges such as adjusting to long periods away from home, adapting to living and working in close quarters with colleagues, and maintaining high levels of customer service for diverse guests. Managing these challenges typically involves effective communication, building strong team relationships, and practicing self-care to maintain physical and mental well-being. Many cruise lines offer support resources, structured schedules, and recreational activities for crew members to help create a positive work environment and foster team spirit.

What are cruise line jobs?

Cruise line jobs refer to a wide range of positions available on a cruise ship or with cruise companies, including roles in hospitality, entertainment, navigation, engineering, guest services, and more. Employees may work as chefs, waitstaff, cabin stewards, entertainers, deck officers, or in other specialized roles to ensure the smooth operation of the ship and a positive experience for guests. These jobs often require working and living onboard for extended periods, offering travel opportunities and unique work environments.

What are the key skills and qualifications needed to thrive as a cruise line crew member, and why are they important?

To thrive as a Cruise Line Crew Member, you need excellent customer service skills, hospitality experience, and often a high school diploma or equivalent. Familiarity with point-of-sale systems, safety procedures, and STCW (Standards of Training, Certification, and Watchkeeping) certification is commonly required. Strong communication, teamwork, and adaptability help crew members stand out in the dynamic, multicultural environment onboard. These skills are vital to ensure smooth operations, guest satisfaction, and safety on a cruise ship.
What are the most commonly searched types of Cruise Line jobs in Spring, TX? The most popular types of Cruise Line jobs in Spring, TX are:
What are popular job titles related to Cruise Line jobs in Spring, TX? For Cruise Line jobs in Spring, TX, the most frequently searched job titles are:
What job categories do people searching Cruise Line jobs in Spring, TX look for? The top searched job categories for Cruise Line jobs in Spring, TX are:
What cities near Spring, TX are hiring for Cruise Line jobs? Cities near Spring, TX with the most Cruise Line job openings:
Cruise Line jobs near you
Infographic showing various Cruise Line job openings in Spring, TX as of July 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, 1% Temporary, 3% Contract, and 1% Nights. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $38,328 per year, or $18.4 per hour.

Chat Lead

Windstar Cruises

Houston, TX • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 23 days ago

Job description

Overview
Awarded World's Best Small Ship Cruise line, Windstar Cruises is known for intimate yacht style experience and unique voyages to the world's best small ports and hidden harbors. Its three sailing yachts and four all-suite yachts carry just 148 to 342 guests and cruise around the world. Our mission is to imagine and deliver personalized and immersive experiences 180 degrees from ordinary. We enrich people's perspective through inspired travel.
Our Mission: Enriching Lives Through Travel
Our Values: Guest Obsessed, Open and Inviting, Fun-Loving and Focused, Light-Hearted and Genuine, Casual Yet Polished, Safe and Responsible.
Job Summary:
The Chat Lead serves as the primary point of ownership for Windstar Cruises' digital chat channel, including both AI-assisted virtual interactions and live agent conversations. This role plays a central part in the contact center's technology-forward future state, acting as a subject matter expert for chat-based guest engagement and supporting the broader team's transition toward AI-augmented service delivery. The Chat Lead maintains the Windstar standard of personalized, 180 degrees from Ordinary guest experiences across every digital touchpoint.
Full-time position available to work in a hybrid-model from Miami metro area, or remotely as long as you live in one of these states:
AR, AZ, FL, LA, MN, TX, and WI.
Responsibilities
  • Own the chat queue as primary channel, ensuring prompt, accurate, and brand-aligned responses to guest inquiries across live and AI-assisted conversations.
  • Monitor AI virtual agent interactions in real time, identifying opportunities to optimize scripting, escalation triggers, and guest experience quality.
  • Co-own the guest-facing virtual agent alongside the AI Admin Lead, reviewing performance, providing front-line feedback, and coordinating content updates that reflect live guest inquiry trends.
  • Partner with the AI Admin Lead to flag chat-specific performance gaps, suggest workflow improvements, and support platform configuration updates.
  • Serve as backup support for inbound voice, outbound, and OCC (Onboard Cruise Consultant) functions during high-volume periods.
  • Maintain up-to-date knowledge of Windstar's itineraries, yacht products, promotions, and policies to provide accurate and compelling guest-facing information.
  • Support quality assurance review of chat transcripts, identifying coaching opportunities and escalating recurring issues to the supervisor.
  • Contribute to the onboarding and training of new agents on chat protocols, digital service standards, and AI-assisted tools.
  • Track and report on personal and team chat performance metrics; proactively identify trends requiring leadership attention.
  • Other duties as assigned.

Qualifications
  • 2+ years of experience in a contact center or customer service role; cruise or luxury travel experience preferred.
  • Demonstrated comfort with digital communication platforms and emerging technology tools; experience with AI-assisted or chat-based service is a plus.
  • Strong written communication skills with the ability to represent the Windstar brand voice across digital channels.
  • Ability to multitask across simultaneous chat interactions while maintaining accuracy and a guest-first mindset.
  • Collaborative team player with flexibility to support voice channels when needed.
  • Proficiency in standard contact center CRM tools; familiarity with AI-assist platforms is an advantage.

Benefits:
For full-time employees, Windstar offers a comprehensive benefits package including: Medical, Dental & Vision; HSA & FSA; Life & Disability; Accident, Hospital & Critical Illness; Pet Insurance; Vacation, Sick Time and paid Holidays; 401(k) with Company Match; Employee Assistance Plan; Education Assistance and Employee Discounts & Travel Deals.
EEO:
Windstar is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.

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