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Cruise Line Shop Assistant Jobs (NOW HIRING)

American Cruise Lines

Cruise Director

Nantucket, MA · On-site

Cruise Director American Cruise Lines, the largest USA flagged cruise line in the United States, is ... Confirm entertainers 48-hours in advance; assist entertainers and onboard speaker's A/V needs.

American Cruise Lines

Cruise Director

Alpena, MI · On-site

Cruise Director American Cruise Lines, the largest USA flagged cruise line in the United States, is ... Confirm entertainers 48-hours in advance; assist entertainers and onboard speaker's A/V needs.

American Cruise Lines

Cruise Director

Gulfport, MS · On-site

Cruise Director American Cruise Lines, the largest USA flagged cruise line in the United States, is ... Confirm entertainers 48-hours in advance; assist entertainers and onboard speaker's A/V needs.

American Cruise Lines

Cruise Director

Gulfport, MS · On-site

Cruise Director American Cruise Lines, the largest USA flagged cruise line in the United States, is ... Confirm entertainers 48-hours in advance; assist entertainers and onboard speaker's A/V needs.

American Cruise Lines

Cruise Director

Belfast, ME · On-site

Cruise Director American Cruise Lines, the largest USA flagged cruise line in the United States, is ... Confirm entertainers 48-hours in advance; assist entertainers and onboard speaker's A/V needs.

American Cruise Lines

Cruise Director

Key West, FL · On-site

Cruise Director American Cruise Lines, the largest USA flagged cruise line in the United States, is ... Confirm entertainers 48-hours in advance; assist entertainers and onboard speaker's A/V needs.

American Cruise Lines

Cruise Director

Guilderland, NY · On-site

Cruise Director American Cruise Lines, the largest USA flagged cruise line in the United States, is ... Confirm entertainers 48-hours in advance; assist entertainers and onboard speaker's A/V needs.

American Cruise Lines

Cruise Director

Old Saybrook, CT · On-site

Cruise Director American Cruise Lines, the largest USA flagged cruise line in the United States, is ... Confirm entertainers 48-hours in advance; assist entertainers and onboard speaker's A/V needs.

American Cruise Lines

Cruise Director

Astoria, OR · On-site

Cruise Director American Cruise Lines, the largest USA flagged cruise line in the United States, is ... Confirm entertainers 48-hours in advance; assist entertainers and onboard speaker's A/V needs.

American Cruise Lines

Cruise Director

Wheeling, WV · On-site

Cruise Director American Cruise Lines, the largest USA flagged cruise line in the United States, is ... Confirm entertainers 48-hours in advance; assist entertainers and onboard speaker's A/V needs.

American Cruise Lines

Cruise Director

Bremerton, WA · On-site

Cruise Director American Cruise Lines, the largest USA flagged cruise line in the United States, is ... Confirm entertainers 48-hours in advance; assist entertainers and onboard speaker's A/V needs.

American Cruise Lines

Cruise Director

Alpena, MI · On-site

Cruise Director American Cruise Lines, the largest USA flagged cruise line in the United States, is ... Confirm entertainers 48-hours in advance; assist entertainers and onboard speaker's A/V needs.

American Cruise Lines

Cruise Director

Muskegon, MI · On-site

Cruise Director American Cruise Lines, the largest USA flagged cruise line in the United States, is ... Confirm entertainers 48-hours in advance; assist entertainers and onboard speaker's A/V needs.

American Cruise Lines

Cruise Director

Boston, MA · On-site

Cruise Director American Cruise Lines, the largest USA flagged cruise line in the United States, is ... Confirm entertainers 48-hours in advance; assist entertainers and onboard speaker's A/V needs.

American Cruise Lines

Cruise Director

Key West, FL · On-site

Cruise Director American Cruise Lines, the largest USA flagged cruise line in the United States, is ... Confirm entertainers 48-hours in advance; assist entertainers and onboard speaker's A/V needs.

American Cruise Lines

Cruise Director

Manhattan, NY · On-site

$80 - $100/hr

Cruise Director American Cruise Lines, the largest USA flagged cruise line in the United States, is ... Confirm entertainers 48-hours in advance; assist entertainers and onboard speaker's A/V needs.

American Cruise Lines

Cruise Director

Mount Vernon, VA · On-site

Cruise Director American Cruise Lines, the largest USA flagged cruise line in the United States, is ... Confirm entertainers 48-hours in advance; assist entertainers and onboard speaker's A/V needs.

American Cruise Lines

Cruise Director

Boston, MA · On-site

Cruise Director American Cruise Lines, the largest USA flagged cruise line in the United States, is ... Confirm entertainers 48-hours in advance; assist entertainers and onboard speaker's A/V needs.

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Cruise Line Shop Assistant information

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How much do cruise line shop assistant jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for cruise line shop assistant in the United States is $16.70, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.27 per hour, depending on experience, location, and employer.

What does a cruise line shop assistant do?

A Cruise Line Shop Assistant is responsible for helping passengers with their purchases in onboard retail shops. Their duties include greeting customers, restocking shelves, handling cash and credit card transactions, and providing information about products and promotions. They also help maintain the appearance of the shop and may assist with inventory management. Excellent customer service and communication skills are essential in this role. Shop Assistants often work flexible hours and interact with a diverse group of international passengers.

What are the key skills and qualifications needed to thrive as a cruise line shop assistant?

To thrive as a Cruise Line Shop Assistant, you need retail sales experience, product knowledge, and familiarity with inventory management, often supported by a high school diploma or equivalent. Competence with point-of-sale (POS) systems and basic computer applications is typically required. Outstanding customer service, adaptability, and strong communication skills help you engage with diverse passengers and handle challenging situations. These abilities ensure smooth shop operations, maximize sales, and contribute to an exceptional guest experience aboard the cruise.

What are the typical challenges a cruise line shop assistant may face while working onboard?

Cruise Line Shop Assistants often encounter challenges such as adapting to long working hours, managing high volumes of customers during peak times, and adjusting to life at sea away from home. The role requires excellent customer service skills and the ability to work efficiently in a fast-paced, multicultural environment. Additionally, assistants must keep up with inventory management and merchandising standards, all while collaborating closely with colleagues from diverse backgrounds.

What are popular job titles related to Cruise Line Shop Assistant jobs?

For Cruise Line Shop Assistant jobs, the most frequently searched job titles are:

Cruise Director

Nantucket, MA • On-site

American Cruise Lines
Travel Arrangement Services • 201 - 500 employees
Learn more about American Cruise Linesexternal

Full-time

Medical, Dental, Vision, Retirement

Re-posted 4 days ago

Job description

Cruise Director
American Cruise Lines, the largest USA flagged cruise line in the United States, is looking to add Cruise Directors to our shipboard team for our 2026 season. American Cruise Lines only operates within the United States and has no more than 200 passenger vessels that create a one-of-a-kind small ship experience. With newly constructed vessels being added to our fleet, it is a great opportunity to join our shipboard management team.
The Cruise Director is the most visible advocate for guests and is responsible for creating a fun atmosphere onboard while always engaging guests through a series of activities, shows, events, presentations and socializing throughout the cruise. The Cruise Director manages the entertainment, presentations, activities, events and communications on board. This leadership role requires an energetic, creative, talented individual with previous cruise/resort experience, extraordinarily polished presentation skills, collaborative approach, team spirit, and a passion for guest satisfaction. The Cruise Director reports to the Hotel Manager.
At American Cruise Lines, we are driven by our values-Optimism, Commitment, Patriotism, and Merit. These values shape our culture, our service, and our people, guiding us as we work together to Share America's Story on the Finest American Ships.
Responsibilities:
  • Schedule and execute engaging entertainment, enrichment and activity programs that enhance and elevate the guest experience.
  • Effectively communicate to guests via the shipboard daily program, television, stage, public address system and one-on-one interaction and socialization.
  • Socialize with guests at every opportunity including, but not limited to, mealtimes and cocktail hour.
  • Greet guests as they depart for and return from shore excursions.
  • Make daily Noon announcement/update; make every effort to make all PA announcements as the "voice" of the cruise.
  • Meet with Excursions Director, Guest Speakers, Guest Instructors and Resident Entertainers at the start of every cruise to review scheduling.
  • Create the daily Ship to Shore.
  • Host Officer Introduction and Excursion Briefing.
  • Assist in the delivery of the Safety Briefing with the Captain.
  • Ensure lounges are prepared for activities, events, presentations and shows (lounge configuration, A/V requirements, etc.).
  • Confirm entertainers 48-hours in advance; assist entertainers and onboard speaker's A/V needs.
  • Create and update bulletin board daily.
  • Work with Excursions Director to prepare folders and materials for turnaround day.
  • Act as company representative at pre-cruise hotels on turnaround day.
  • Promote onboard sales and brand loyalty by hosting re-booking events.
  • Oversee proper VIP guest service delivery.
  • Communicate and report regularly to the Home Office as to the status of the cruise, guest issues and recovery, and the evaluations of Guest Speakers, Instructors and Entertainers.
  • Perform bartending duties as needed with other management personnel.

Qualifications:
  • Cruise ship experience preferred, but candidates with upscale hotel/resort experience will be considered.
  • Proficiency in Microsoft Office Suite applications
  • Extremely polished speaking/presentation skills required.
  • Strong interpersonal and social skills required.
  • Strong critical thinking skills required.
  • Must possess a strong sense of production and presentation.
  • Basic knowledge of audio/visual equipment required.
  • Must be enthusiastic, outgoing, confident, and always have a can-do attitude.
  • Excellent time management and attention to detail.
  • Transportation Worker Identification Credential (TWIC).
  • Ability to perform the essential functions of the job with or without accommodation.

Attributes for Success:
  • Ability to engage guests throughout each cruise.
  • Superior time management.
  • Ability to manage and solve problems.
  • Sense of urgency in all guest, crew, and home office requests.
  • Positive attitude and receptive to continuous performance feedback.

Work Schedule:
  • 7 Days per week while onboard the ship.
  • 6 to 8 weeks working and living onboard the ship / 1 to 2 weeks off.
  • This is a full-time, exempt position.

Essential Functions:
  • Ships experience forces from wind, waves, and currents, prompting them to exhibit six distinct motions known as ship motions. The six motions are surge, sway, heave, roll, pitch, and yaw. This position requires the ability to live and satisfactorily perform job duties in an environment that is subject to constant motion.
  • Ability to work around 12 hours per day.
  • Ability to assist in the event of an on-board emergency by quickly climbing up a ladder, opening, and passing through a 20" diameter hatch.
  • Ability to stand for your entire shift.
  • Ability to frequently lift up to 20 lbs. and occasionally lift up to 50 lbs.
  • Ability to frequently bend, squat and reach.
  • Ability to live and work on board a vessel for extended periods of time.
  • Ability to use stairs frequently.

Compensation and Benefits:
  • Competitive daily rate.
  • Health, dental, vision, and 401(k) with match.
  • Covered Expenses: American Cruise Lines provides travel, room and board, uniforms, and training.

Applicant Acknowledgment
By proceeding to apply for the above position, I acknowledge that I have read and understand the description of the job position for which I am applying, I agree that it accurately reflects the essential functions of the position, and I represent that I can complete the essential functions of the position.
Equal Opportunity Employer
American Cruise Lines is committed to providing equal employment opportunities for all employees and applicants. ‎American Cruise Lines bases all employment decisions on business needs, job requirements, and individual ‎qualifications without regard to protected characteristics, including, but not limited to, race, color, religion, sex (including pregnancy), national origin and citizenship, age (40 and over), disability (including perceived disability), generic information, military service, or any other protected characteristic under applicable federal, state, or local law. ‎This policy applies to all aspects of employment and employment decisions, including, but not limited to, ‎hiring, selection, job assignment, training, compensation, promotion, discipline, termination, and access ‎to benefits.‎
*Job sites across the nation.
This job description is not intended to be a comprehensive list of the duties and responsibilities of the position and such duties and responsibilities may change without notice.

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