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Crowd Manager Jobs in Washington (NOW HIRING)

Synergy ECP

Atlassian Platform Engineer

Washington, DC · On-site

... • Manage marketplace apps, including installs, upgrades, troubleshooting, and performance checks. • Oversee access and identity via Crowd, Microsoft Entra ID, and SSO integrations. • Run ...

Sentry Force Security

Be Seen First

Unarmed Security Guard Special Event

Fairfax, VA · On-site

$22/hr

... managing access points, and effectively handling crowd control. Working primarily at local events with a large security team, this role requires collaboration with event managers and security ...

Cayuse Holdings

Atlassian Platform Engineer

Washington, DC · On-site

$134K - $136K/yr

Administer and scale Jira, Confluence, Jira Service Management (JSM), and Crowd to support daily enterprise operations across multiple enclaves. * Design, configure, and optimize workflows, fields ...

Cayuse Holdings

Atlassian Platform Engineer

Washington, DC · On-site

$134K - $136K/yr

Administer and scale Jira, Confluence, Jira Service Management (JSM), and Crowd to support daily enterprise operations across multiple enclaves. * Design, configure, and optimize workflows, fields ...

Cayuse Holdings

Atlassian Platform Engineer

Washington, DC · On-site

$134K - $136K/yr

Administer and scale Jira, Confluence, Jira Service Management (JSM), and Crowd to support daily enterprise operations across multiple enclaves. * Design, configure, and optimize workflows, fields ...

Synergy ECP

Atlassian Platform Engineer

Washington, DC · On-site

$120 - $150/hr

Manage marketplace apps, including installs, upgrades, troubleshooting, and performance checks. * Oversee access and identity via Crowd, Microsoft Entra ID, and SSO integrations. * Run platform ...

Medium

Atlassian Platform Engineer

Washington, DC · On-site

$120 - $150/hr

Manage marketplace apps, including installs, upgrades, troubleshooting, and performance checks. * Oversee access and identity via Crowd, Microsoft Entra ID, and SSO integrations. * Run platform ...

New

Marriott

Executive Protection Specialist

Bethesda, MD · On-site

Support security operations for corporate meetings, board meetings, and special events. * Assist with access control, credentialing, technically aided searches, crowd management, and incident ...

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Crowd Manager information

What is a crowd manager?

Crowd managers are professionals responsible for overseeing the safety and movement of people in large gatherings or public events. Their main duties include monitoring crowd behavior, managing entry and exit points, ensuring compliance with safety regulations, and coordinating with security and emergency personnel. They play a crucial role in preventing overcrowding, responding to emergencies, and maintaining a safe environment for all attendees.

What skills and qualifications are needed to be a crowd manager?

To thrive as a Crowd Manager, you need a solid understanding of crowd dynamics, safety protocols, and emergency response procedures, often supported by relevant training or certification such as from the National Fire Protection Association (NFPA) or other safety organizations. Familiarity with communication systems, surveillance tools, and incident management software is vital for monitoring and coordinating large groups. Excellent leadership, situational awareness, and clear communication skills help ensure efficient crowd movement and de-escalate potential issues. These skills and qualities are crucial for maintaining public safety and ensuring the smooth operation of events or venues.

What are the main challenges a crowd manager faces during large events and how can they be effectively addressed?

Crowd Managers frequently encounter challenges such as maintaining crowd flow, preventing congestion, and quickly addressing safety concerns during large events. Effective solutions include proactive planning, continuous monitoring of attendee movement, and clear communication with both the team and event attendees. Crowd Managers often rely on collaboration with security staff, ushers, and emergency services to ensure smooth operations, making teamwork and adaptability essential skills in this role.

What is the difference between Crowd Manager vs Event Coordinator?

AspectCrowd ManagerEvent Coordinator
CredentialsCertifications in crowd control, safety, or securityEvent planning certifications, project management skills
Work EnvironmentPublic venues, large gatherings, safety-focusedEvent venues, conferences, festivals, logistics
Employer & IndustrySecurity firms, event venues, public safety agenciesEvent planning companies, corporate events, festivals

While both roles are involved in managing events, a Crowd Manager primarily focuses on ensuring safety and controlling crowds during large gatherings. An Event Coordinator handles the overall planning, logistics, and execution of events. The Crowd Manager's role is more safety and security-oriented, often working closely with security teams, whereas the Event Coordinator manages the broader event operations.

How much does a crowd manager make?

A crowd manager typically earns between $15 and $25 per hour, depending on experience, location, and event size. Salaries can vary based on the complexity of the event and whether the role is full-time or part-time, with some positions offering additional benefits or overtime pay.

What does a crowd manager do?

A crowd manager is responsible for overseeing the safety and flow of people at events or public spaces. They coordinate with security staff, monitor crowd behavior, and implement safety protocols to prevent congestion and ensure a secure environment. Often, they require training in crowd control techniques and may hold certifications such as crowd management or first aid.
Crowd Manager jobs near you

Arena Experience Supervisor (Part-Time/Seasonal)

Monumental Sports & Entertainment

Washington, DC

$28.15/hr

Part-time

Re-posted 27 days ago

Job description

Position Overview:

The Arena Experience Supervisor is responsible for team member supervision, crowd management, identifying and resolving issues, and performing Capital One Arena and department event policies and procedures.

Do you have customer service experience, a focus on finding effective answers, and excellent interpersonal skills? We would love to hear from you!

Responsibilities:
  • Provide information, assistance and direction to guests and team members.
  • Conduct pre-event, individual and post-event briefings to communicate important event and position related information to team members.
  • Use conflict resolution, de-escalation, and mediation techniques to resolve guest disruptions.
  • Resolve seat/suite discrepancies, perform seat relocations and assist guests with disabilities requests for accommodations as needed.
  • Understand, retain, and adhere to safety protocols and procedures to ensure the safety of visitors and colleagues in case of an emergency.
  • Ensure safe and proper usage of escalators, elevators, lifts, ticket scanners, radios and communicator devices.
  • Supervise entrances, escalators, elevators, seating sections, suites, hospitality clubs and other areas of responsibility.
  • Accommodate, direct, and support injured guests to First Aid and document incidents thoroughly through written reports. .
  • Check in with team members throughout the course of each event to provide support and assistance as needed, as well as ensuring every team member receives a proper break.
  • Confirm all required positions are covered and collaborate with other supervisors as needed to adjust the staffing deployment.
  • Assist guests in searching for lost articles or persons.
  • Assist with efficient line management inside and outside the arena.
  • Perform post event building sweep as assigned, ensuring that all guests have exited and that all doors are secured.
  • Efficiently report any possible threats, hazards, and harassment claims to management.
  • Notify management of all team member issues to help ensure that an accurate level of corrective action is received.
  • Maintain high standards of housekeeping and safety policies.
  • Other duties as assigned.
Minimum Qualifications:
  • High school diploma or equivalent experience.
  • 2+ years of supervisory experience.
  • Strong interpersonal and communication skills, both written and verbal.
  • Able to work effectively both independently and on a team.
  • Strong problem-solving skills and able to make decisions in a fast-paced environment.
  • Strong commitment and willingness to provide outstanding customer service.
  • Ability to stand, sit, walk, and climb stairs for extended periods to access all areas of the facility.
  • Ability to work a majority of arena events year-round.
  • Flexibility to work evenings, weekends, and holidays.
Pay Rate: $28.15 USD/hour

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