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Cross Border Pickup information

What is the difference between Cross Border Pickup vs Cross Border Delivery?

AspectCross Border PickupCross Border Delivery
Primary FunctionCollects goods from suppliers or warehouses across bordersDelivers goods from origin to destination across borders
Work EnvironmentPickup points, warehouses, logistics hubsCustomer locations, distribution centers, final destinations
Required CredentialsLogistics knowledge, valid licenses, customs clearance understandingSame as pickup, with additional focus on delivery regulations
Industry UsagePart of supply chain, freight forwarding, courier servicesFinal step in shipping process, customer service focus

In summary, Cross Border Pickup involves collecting goods across borders, while Cross Border Delivery focuses on transporting those goods to the final destination. Both roles are essential in international logistics, sharing similar credentials and work environments but differing in their specific functions within the supply chain.

Logistics Coordinator II - Mexico Cross Border Bilingual

Logistics Coordinator II - Mexico Cross Border Bilingual

ArcBest

Laredo, TX • On-site

$17 - $22.75/hr

Full-time

Posted 18 days ago

ArcBest rating

8.1

Company rating: 8.1 out of 10

Based on 21 frontline employees who took The Breakroom Quiz

41st of 338 rated logistics

Job description

Summary
Company
ArcBest
Location
Laredo, TX
Workspace
On-Campus
Pay Type
Hourly, Full-Time
Job ID
28580
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Job Description
The Logistics Coordinator II - Mexico Cross Border Bilingual Spanish/English provides the customer service and carrier coordination aspects of business to execute daily operations for customers' both internal and external. This position sources out the partner carrier to be assigned to a designated load. The Logistics Coordinator II - Mexico Cross Border Bilingual Spanish/English uses our transportation management software (TMS) to enter the shipping details, schedule the shipment, and track the shipment beginning to end. This position audits shipments prior to completion for billing accuracy, and maintains constant communication with the Specialist and assigned carriers for total execution of the shipment(s). The Logistics Coordinator II - Mexico Cross Border Bilingual Spanish/English also collaborates with all U.S./Mexico customs brokers, crossing companies, carriers, ArcBest Account Managers and other internal ArcBest departments providing best in class customer service.
Responsibilities
  • Understand target pricing based upon various factors, including but not limited to, market conditions, costs, and values.
  • Identify reasons on why business was not secured when quoting.
  • Complete pickup requests and rate corrections.
  • Communicate shipment status to both internal and external customers.
  • Track, trace, and proactively monitor shipments for specific accounts.
  • Understand, create and explain Standard Operating Procedures (SOPs) to both internal and external customers.
  • Other duties and projects, as assigned.
  • Ensure daily live updates of all door to door shipments.
  • Ensure timely and accurate internal and external communication and escalation when necessary.
  • Ask and negotiate for the business when working with customers and providers to win/grow the business.
  • Understand customers' complete supply chain and explain how the organizations capabilities and services can complement their business model.
  • Create BOLs and provide shipment specific documentation.
  • Provide access, assistance, and support concerning the website.
  • Use multiple systems and programs in support of customer needs and expectations.
  • Manage account specific proof of delivery and paperwork requests.
  • Collaborate with Mexican/U.S. Customs Brokers; Border Crossing dryage carriers; Carriers both domestic and Mexican.
  • Maintain knowledge of standard operating procedures as outlined for each account and think outside of the SOP to creatively solve customer challenges and improve customer experience.
  • Serve as a central point of contact for ArcBest's Mexico accounts, carriers, customs brokers and provide up to date tracking, specialized monitoring, reporting, spot pricing, and/or dedicated customer service functions.
  • Determine and assess customer needs to create and deliver a market competitive solution and price through the development of a spot quote.

Requirements
Education:
  • Bachelor's Degree, preferred
  • 2 years' experience in lieu of formal education.
Experience:
  • 2 years Cross Border Import/Export experience, required
Computer Skills:
  • Proficient with Microsoft Office Suite. Upon Hire, required
Additional Requirements:
  • Must be fluent in Spanish, with the ability to speak, write, and translate in both English and Spanish. Upon Hire, required
Competencies:
  • Accountability
  • Active Learning
  • Customer Focus
  • Effective Communications
  • Import / Export General Knowledge on US/Mexico Cross Border Business
  • Managing Multiple Priorities
  • Problem Solving
  • Products and Services

Other Details
Work Hours:
  • Generally, 9:00 am - 6:00 pm with occasional irregular hours depending on workload.
Travel Requirements:
  • Minimal (0%-25%) Travel to Corporate office for Department trainings
Compensation:
  • This is an hourly position paid biweekly.
  • Variable compensation is included.

About Us
ArcBest® is a multibillion-dollar integrated logistics company that helps keep the global supply chain moving. We offer ground, air, and ocean transportation through various capacity providers, including our LTL carrier ABF Freight®, our truckload service MoLo®, and our expedite fleet, Panther Premium Logistics®. Through our managed solutions, we partner with customers to create logistics strategies that increase operational efficiencies, reduce costs and give better insights into their supply chains. We also offer moving services through U-Pack®. Our technology and innovations team, ArcBest Technologies, provides custom-built solutions, leading-edge technology, and advanced analytics that help support our customers and optimize supply chains. Want to join the ArcBest team? We're looking for top talent who supports our values-driven culture and is driven to deliver an excellent customer experience.

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