Cro Control Room Operator Jobs in Kentucky (NOW HIRING)

Step into the action behind the scenes at Owensboro Racing & Gaming! The Lead Surveillance Operator plays a vital role in keeping the excitement safe, fair, and secure. As a shift leader within the Surveillance Department, this position oversees daily surveillance operations while working at the center of a fast-paced, high-energy gaming environment.

This role blends leadership, technology, and investigative skill-guiding Surveillance Operators, assisting with investigations, and ensuring strict compliance with gaming regulations and internal controls. If you thrive in a dynamic setting, enjoy problem-solving in real time, and take pride in protecting people and assets while the action unfolds, this is an exciting opportunity to be part of the heart of gaming operations.

Owensboro Racing & Gaming provides a dynamic, high-integrity environment where Surveillance professionals play a vital role in ensuring the excitement is safe, fair, and secure. 

Must be twenty-one (21) years of age or older to apply.

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The following duties represent the essential functions of the position. This list is not intended to be all-inclusive and may be expanded as business needs require.

• Monitor all surveillance systems to detect suspicious activity, policy violations, or regulatory non-compliance.

• Serve as shift lead by supervising Surveillance Operators and providing direction, coaching, and support during assigned shifts.

• Oversee real-time monitoring of the gaming floor, back-of-house areas, cage, vault, count room, and restricted-access locations.

• Ensure daily surveillance logs, reports, and documentation are completed accurately and reviewed in a timely manner.

• Assist with internal and external investigations by gathering evidence, reviewing video footage, and reporting findings to leadership and regulatory authorities as required.

• Review recorded surveillance footage upon request from management, Security, HR, or regulatory agencies.

• Ensure Surveillance Operators adhere to standard operating procedures (SOPs), internal controls, and all applicable gaming regulations.

• Communicate effectively with department leaders and regulatory representatives when necessary.

• Maintain strict confidentiality and security of all surveillance operations, systems, and records.

• Lead by example while contributing to a collaborative, professional Surveillance team.

• Perform additional duties and responsibilities as assigned.

• Strong knowledge of surveillance and security operations within a gaming environment.

• Working knowledge of state gaming laws, regulations, and internal controls.

• Proficiency with surveillance systems, including digital and analog equipment.

• Proven leadership, mentoring, and team coordination skills.

• Strong observation, analytical, and problem-solving abilities.

• Ability to prioritize, delegate, and make sound decisions in a fast-paced environment.

• Ability to remain calm, focused, and professional under pressure.

• Excellent verbal and written communication skills.

• Ability to operate video surveillance systems, computers, and related technology.

• Proficiency with business software such as Microsoft Word, Excel, and incident management systems.

• Exceptional attention to detail and organizational skills.

• Ability to interpret and apply policies, procedures, and regulatory requirements.

• Commitment to confidentiality and ethical conduct.

• Must be at least twenty-one (21) years of age.

• High school diploma or GED required.

• Minimum of two (2) years of surveillance experience in a gaming environment.

• Prior lead or supervisory experience preferred.

• Valid driver's license required.

• Ability to obtain and maintain a valid Kentucky gaming/racing license.

• Ability to stand, sit, walk, speak, hear, and use hands and arms throughout the workday.

• Specific vision abilities required include close vision, distance vision, color vision, depth perception, and peripheral vision.

• Ability to occasionally lift and/or move up to fifty (50) pounds.

• Work is performed indoors within a surveillance control room and throughout the casino property.

• Noise levels range from moderately quiet in the surveillance room to loud on the gaming floor.

• Exposure to cigarette smoke may occur while on the gaming floor.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.