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Crm Jobs in Boca Raton, FL (NOW HIRING)

Synergistix

Customer Service Specialist - Inbound

Sunrise, FL · On-site

$16.25 - $21.50/hr

Handle inbound customer service calls, emails, and CRM/Zendesk tickets from HCPs and field representatives. * Assist with inquiries related to sample requests, orders, returns, and account inquiries ...

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$37K

$96.9K

$163.2K

How much do crm jobs pay per year?

As of Sep 4, 2026, the average yearly pay for crm in Boca Raton, FL is $96,918.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,900.00 and $125,300.00 per year, depending on experience, location, and employer.

What is a CRM?

A CRM (Customer Relationship Management) job involves managing customer interactions, improving relationships, and analyzing data to enhance customer satisfaction and business growth. Professionals in this role use CRM software to track customer interactions, automate processes, and personalize communications. Common responsibilities include lead management, customer support, and marketing automation. CRM specialists often work in sales, marketing, or customer service teams to optimize customer engagement and retention.

What are the key skills and qualifications needed to thrive in a CRM position?

To excel as a CRM (Customer Relationship Manager), you need a solid background in customer engagement, data analysis, and relationship management, often supported by a degree in business, marketing, or a related field. Familiarity with major CRM software platforms like Salesforce, HubSpot, or Microsoft Dynamics is crucial, and certifications in these systems are highly valued. Excellent communication, problem-solving, and organizational skills will set you apart by enabling effective collaboration with both clients and internal teams. These skills ensure the successful building and maintenance of customer relationships, driving retention and business growth.

What are the main challenges faced by a CRM professional, and how can they be overcome?

CRM professionals often encounter the challenge of balancing the needs of multiple clients while ensuring data accuracy and effective communication across teams. Staying organized and utilizing CRM software to its full potential can greatly help manage these demands. Additionally, adapting to rapidly changing customer expectations and continuously updating product knowledge are key for success in this role. Proactively seeking feedback, participating in ongoing training, and cultivating strong internal relationships can mitigate these challenges and lead to a rewarding experience as a CRM specialist.

How do you become a customer relationship management (CRM)?

To become a CRM professional, you typically need a bachelor's degree in business, marketing, or a related field, along with experience in sales, marketing, or customer service. Familiarity with CRM software like Salesforce or HubSpot and strong communication skills are also important. Certifications in CRM tools can enhance job prospects and demonstrate expertise.

Is CRM a remote job?

A CRM role can be performed remotely, especially if it involves tasks like data management, customer communication, and using CRM software such as Salesforce or HubSpot. Many companies offer remote CRM positions, but some may require on-site presence for meetings or training. The availability of remote work depends on the employer and specific job requirements.

What are the most commonly searched types of Crm jobs in Boca Raton, FL?

The most popular types of Crm jobs in Boca Raton, FL are:

What job categories do people searching Crm jobs in Boca Raton, FL look for?

The top searched job categories for Crm jobs in Boca Raton, FL are:

What cities near Boca Raton, FL are hiring for Crm jobs?

Cities near Boca Raton, FL with the most Crm job openings:

Crm jobs near you
Infographic showing various Crm job openings in Boca Raton, FL as of August 2026, with employment types broken down into 85% Full Time, 13% Part Time, and 2% Contract. Highlights an 81% Physical, 3% Hybrid, and 16% Remote job distribution, with an average salary of $96,918 per year, or $46.6 per hour.

Customer Service Specialist - Inbound

Synergistix

Sunrise, FL • On-site

$16.25 - $21.50/hr

Full-time

PTO

Re-posted 7 days ago

Job description

Position Summary:
We are seeking a Customer Service Specialist to join a high-volume, performance-driven call center supporting healthcare professionals (HCPs), pharmaceutical field teams, and internal stakeholders.

In this role, you will handle inbound calls, emails, and tickets as well as outbound follow-ups related to sample requests, order processing, returns, and system or portal support. You will work in a fast-paced environment where accuracy, accountability, strong communication, and customer care are essential.

This role is ideal for someone who takes ownership of their work, demonstrates understanding in customer interactions, and brings heart and professionalism to every engagement while maintaining performance standards.
 
Key Responsibilities:
  • Handle inbound customer service calls, emails, and CRM/Zendesk tickets from HCPs and field representatives.
  • Assist with inquiries related to sample requests, orders, returns, and account inquiries accurately and efficiently.
  • Conduct outbound calls to obtain missing information and resolve pending requests.
  • Accurately document all interactions in CRM/ticketing systems (Zendesk or similar).
  • Troubleshoot basic system, portal, and order-related issues.
  • Escalate complex issues and system outages to appropriate internal teams.
  • Follow SOPs and client-specific requirements with consistency and accountability.
  • Meet or exceed performance metrics including response time, quality, and resolution SLAs.
  • Maintain professional, empathetic communication with customers and internal partners.
  • Collaborate with internal teams to ensure timely and effective issue resolution.
  • Maintain schedule flexibility to support business needs, including occasional evening coverage and PTO coverage within the team.
 
 Qualifications:
  • 1–3 years of experience in customer service, call center, or contact center roles.
  • Strong verbal and written communication skills.
  • Experience with CRM or ticketing systems (Zendesk or similar).
  • Ability to multitask across systems and prioritize effectively.
  • Strong attention to detail and accuracy.
  • Ability to work in a fast-paced, metric-driven environment.
  • Demonstrated accountability, reliability, and follow-through in prior roles.