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Crm Systems Manager Jobs in Indiana (NOW HIRING)

Dexter

CRM Implementation Manager

Elkhart, IN · On-site

We're building products and systems that are rooted in a culture of safety, collaboration, and ... The CRM Implementation Manager will work closely with Commercial Technology leadership, IT, implem ...

Becton, Dickinson and Company

Bachelor's degree in Business, Information Systems, Engineering, or related field (or equivalent ... Experience with CRM platforms (e.g., Salesforce, Dynamics CRM preferred) and lead-to-quote ...

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Crm Systems Manager information

What is a CRM systems manager?

CRM Systems Managers are professionals responsible for overseeing and maintaining a company's Customer Relationship Management (CRM) systems. They ensure that the CRM software is effectively supporting sales, marketing, and customer service teams by managing data, optimizing workflows, and implementing new features. CRM Systems Managers also train staff, troubleshoot issues, and collaborate with other departments to maximize the value of CRM tools. Their goal is to help organizations build stronger relationships with customers and improve business processes.

What are some common challenges faced by CRM systems managers when implementing new CRM platforms across departments?

CRM Systems Managers often encounter challenges related to aligning the needs of multiple departments, managing data migration, and ensuring user adoption during a new CRM implementation. Coordinating input from sales, marketing, and customer service teams requires effective communication and project management skills. Additionally, training staff and addressing resistance to change are critical to achieving a smooth transition. Proactively engaging stakeholders and providing ongoing support can help overcome these obstacles.

What are the key skills and qualifications needed to thrive as a CRM systems manager, and why are they important?

To thrive as a CRM Systems Manager, you need strong analytical skills, experience in customer relationship management, and a relevant degree in information systems or business. Proficiency with CRM platforms such as Salesforce or Microsoft Dynamics, as well as certifications like Salesforce Administrator or Microsoft Certified: Dynamics 365, are highly valuable. Excellent project management, communication, and problem-solving abilities help you lead teams and align technical solutions with business goals. These skills ensure successful CRM implementation, optimize customer engagement, and drive organizational growth.
Infographic showing various Crm Systems Manager job openings in Indiana as of August 2026, with employment types broken down into 85% Full Time, 13% Part Time, and 2% Contract. Highlights an 83% Physical, 2% Hybrid, and 15% Remote job distribution.

Vault CRM Integration Lead

Indianapolis, IN • On-site

Prophecy Technologies
Professional, Scientific, and Technical Services • 11 - 50 employees
Learn more about Prophecy Technologiesexternal

Full-time

Posted 18 days ago

Job description

Role Overview:
The Vault CRM Integration Lead is responsible for the end-to-end delivery of the integration workstream for a major pharmaceutical client's Veeva CRM to Vault CRM migration. This role encompasses the full integration estate from discovery through design, build, system integration testing, UAT support, validation, and hypercare across a multi-org, multi-geography landscape. The Integration Lead serves as the primary coordination point across the platform vendor, partner SIs, client data teams, and upstream/downstream enterprise system owners, governing the tiering model, managing cross-team test sequencing, defect triage, and ensuring timely, validated, and observable integration delivery.
Key Responsibilities:
  • Own the integration delivery lifecycle across all in-scope integrations (assessment, design, development, deployment, testing, hypercare), ensuring remediation and operational readiness in Vault without business disruption.
  • Confirm and re-baseline the final in-scope inventory and change types post-discovery, including any new integrations introduced during the program.
  • Govern the Tier x Pattern model, applying tier criteria and per-integration counts to drive estimates and test sizing.
  • Operate the post-discovery true-up mechanism, intercepting in-flight legacy changes and re-baselining counts at the agreed cadence.
  • Secure SME availability and sequence test windows around the release cadences of upstream/downstream enterprise systems; manage cross-team defect triage and escalate blocking issues.
  • Align integration design sign-off with the platform vendor's gate and operate joint design forums and conflict-resolution paths.
  • Drive integration sequencing across the multi-org wave plan, coordinating environment readiness, test-data provisioning, and code promotion for each wave.
  • Manage dependencies on vendor-owned components (e.g., Vault Java SDK, core metadata/data migration tooling) to prevent build blocks.
  • Own end-to-end system integration test planning and execution across environments, including test scripts, data, execution evidence, defect management, and retesting.
  • Deliver CSV/validation artifacts to the client's standards with full requirements-to-evidence traceability, and provide Go/No-Go input per wave.
  • Deliver observability connections and monitoring for the integration estate, and lead integration hypercare against P1/P2 SLAs with defined war-room and triage cadence.
  • Execute transition to steady state, including runbooks, operational documentation, and knowledge transfer to client Tier 1 / Tier 2, with formal handover acceptance.

Required Skills:
  • Platform Expertise: Veeva Vault CRM and Veeva CRM (Salesforce-based); Vault integration components (Vault REST API, Direct Data API, Spark Messaging); Vault data model and security model; Veeva Align.
  • Integration & Middleware: Apache Iceberg / Databricks (or Snowflake); AWS and Databricks integration patterns; Spark Messaging architecture; REST API at scale; Informatica (PowerCenter, IICS, ICRT); MuleSoft; marketing-cloud automation.
  • Delivery Capability: Tier x Pattern estimation and true-up governance; SIT planning and cross-team defect triage; multi-vendor delivery alongside platform vendors and client teams; global onshore/offshore delivery across multiple time zones.
  • Compliance: GxP validation, 21 CFR Part 11, PHI/PII handling, CSV (IQ/OQ/PQ), requirements traceability, multi-region data residency.
  • Data & AI: Iceberg Lakehouse enablement for client AI platforms (targeting, route optimization); MDM integrations (e.g., Reltio).
  • Tools: Jira, GitHub, ServiceNow, enterprise monitoring (e.g., Splunk), AWS (Lambda, Glue), Databricks, Vault Dev/QA/Prod environments, VDI/Citrix.

Qualifications:
  • Vault CRM Certified
  • Veeva CRM-to-Vault CRM migration experience
  • 7+ years integration delivery with proven lead role on large-scale, multi-geography, multi-system pharma commercial programs

Preferred Skills:
  • Digital: Databricks
  • Veeva Vault Platform
  • Veeva CRM
  • Amazon Web Services Data & Analytics

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