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Crm System Analyst Jobs (NOW HIRING)

Staffingine LLC

CRM Coordinator

Los Angeles, CA · On-site

$20 - $25/hr

Job Title: CRM Coordinator Job Location: Los Angeles, CA Remote Job Type: Contract * Own the end-to ... Basic reporting or analytics experience Skills Mandatory Skills : Salesforce Marketing Cloud ...

Stellar Professionals LLC

CRM Architect

Raleigh, NC · On-site

Hands-on experience with major systems such as Salesforce, Microsoft Dynamics, HubSpot , or equivalent enterprise CRM platforms. * Integration & ETL: Skilled in designing integration strategies ...

Unbound Now

CRM Administrator

Fort Worth, TX · On-site

This role ensures data integrity across systems, supports staff in effective platform usage, and ... Track and report on training completions, survey data, and platform analytics. * Manage automated ...

TEKsystems

Jr. CRM Admin/Analyst

Carlisle, PA

$110K - $140K/yr

Description Our client is seeking a CRM Analyst / CRM Administrator to support, enhance, and optimize its customer engagement platform. This individual will work closely with Sales, Customer Service ...

Sourcis Inc

Zoho CRM Expert

Folsom, CA · On-site

$36 - $38/hr

We need an expert in CRM systems like ZOHO as well as PHP, and PERL programming, who can navigate the previous code done and improve upon it. You will be designing, developing, maintaining, enhancing ...

Sourcis Inc

Zoho CRM Expert

Folsom, CA · On-site

$36 - $38/hr

We need an expert in CRM systems like ZOHO as well as PHP, and PERL programming, who can navigate the previous code done and improve upon it. You will be designing, developing, maintaining, enhancing ...

Level.me

CRM Specialist

Austin, TX · On-site

Define content and cadence differences between subscription tiers, in partnership with publishing Analytics & Optimisation * Performance reporting: Own CRM reporting: open rates, click-through ...

Booz Allen Hamilton

CRM Program Specialist

Mclean, VA · On-site

$86K - $198K/yr

... management ( CRM ) system. PromoteCRM best practicesthrough effective use of Salesforce ... Salesforce Administrator, Advanced Administrator, or Business Analyst Certification s Compensation ...

NGA Group Inc

MS CRM

Washington, DC · On-site

... and analysis • Prepare functional and technical design documentation • Document the ... CRM developments Qualifications Additional Information All your information will be kept ...

Zortech Solutions

CRM Salesforce Analyst

Andover, MA · Remote

Job Title - CRM Sales Analyst Location - Andover, MA, Remote. Resource should be from the same place or nearby area. Duration - May 26th 2025 to November 2nd , 2025. Primary Skills Required ...

Strata Information Group

Slate CRM Consultant

Atlanta, GA · On-site +1

$90K - $125K/yr

... system optimization * Proficient with developing, deploying, customizing and integrating CRM software * Experience developing HTML content * Ability to analyze business processes, procedures, and ...

krg technology inc

CRM Developer

Redmond, WA · On-site

Job Title: CRM Developer Location: Redmond, WA Duration: Full Time and Contract Experienced in developing and maintaining MS Dynamics CRM 2016 business solutions with 2+ years of experience.

Nelnet, Inc.

CRM Solutions Architect

$130K - $150K/yr

Bachelor's Degree in Computer Science, Information Systems, or commensurate experience. EXPERIENCE: • 10 years of experience in software development or CRM systems implementation with strong ...

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As of Sep 10, 2026, the average yearly pay for crm system analyst in the United States is $89,296.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,000.00 and $108,000.00 per year, depending on experience, location, and employer.

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Enterprise Applications Analyst - CRM (Dynamics 365)

Virginia Beach, VA • On-site

ECPI University
Colleges, Universities, and Professional Schools • 1 - 5K employees
Learn more about ECPI Universityexternal

Full-time

Medical, Dental, Retirement, PTO

Re-posted 18 days ago

ECPI University rating

6.1

Company rating: 6.1 out of 10

Based on 15 frontline employees who took The Breakroom Quiz

Job description

This is not a remote position. This position is based at our Virginia Beach, VA location.
Transform your Career at ECPI University
Since 1966, ECPI University's employees have been dedicated to helping students achieve their academic and career goals through our unique education model. Our culture is to prioritize our students' success through the support of our dynamic team and industry focused curriculum.
ECPI University provides a stable work environment, with professional growth opportunities, and competitive benefits. If you are interested in joining us in making a difference in students' lives, we would love to hear from you to discuss the opportunity.
Benefits of Employment
ECPI University provides comprehensive benefits to full-time employees, some of which are highlighted below:
  • Tuition scholarship program available to full-time employees and their immediate family members after 90 days of employment
  • Competitive compensation and medical/dental benefit plans
  • PTO and holiday pay
  • 401(k) participation with possible employer contributions
  • Part-time and Adjunct employees have a different list of benefits that can be provided when requested

Position Summary
The Enterprise Applications Analyst - CRM (Dynamics 365) is responsible for supporting, enhancing, and optimizing Microsoft Dynamics 365 as the institution's primary customer relationship management platform across admissions, marketing, and student engagement functions. Reporting to the Director of Enterprise Applications, this role serves as the day-to-day operational resource for CRM user support, configuration validation, requirements analysis, testing coordination, and documentation - while partnering with developers and the Senior Business Solutions Analyst on system enhancements and process improvements.
This role sits at the intersection of CRM technology and the enrollment and student engagement business processes it supports. The Analyst must develop deep functional knowledge of Dynamics 365 and a genuine understanding of the Admissions, Marketing, and Student Services workflows that depend on it.
Additionally, CRM data containing prospective and enrolled student information is subject to FERPA protections and institutional data governance requirements. This Analyst must understand and consistently apply FERPA data handling standards in every CRM support, configuration, and reporting activity.
Key Responsibilities
01 • CRM Operations & User Support
  • Serve as the primary point of contact for Dynamics 365 CRM support, responding to user tickets involving data issues, workflow errors, system configuration problems, access requests, and functional how-to questions from Admissions, Marketing, and Student Services staff within defined SLA windows.
  • Create and manage CRM user accounts, security roles, and permission assignments, ensuring all access provisioning aligns with documented role definitions, the principle of least privilege.
  • Troubleshoot functional CRM issues including workflow failures, automation errors, form configuration problems, view and dashboard discrepancies, and integration data feed issues, escalating complex technical problems to the Lead Engineer, Administrative Systems or Director with complete diagnostic documentation.
  • Monitor CRM system usage and support ticket trends, identifying recurring issues, underutilized features, and workflow inefficiencies, and documenting findings for Director review and backlog prioritization.
  • Maintain the CRM section of the IT knowledge base, ensuring user guides, FAQs, and process documentation are current, accurate, and written at an appropriate level for Admissions, Marketing, and Student Services audiences.

02 • Requirements Analysis & Business Partnership
  • Partner with stakeholders in Admissions, Marketing, Financial Aid, and Student Services to gather, document, and refine CRM enhancement and workflow requirements using structured elicitation techniques including stakeholder interviews, process observation, and workflow mapping.
  • Translate business requirements into user stories, process flow diagrams, and functional specifications that are sufficiently clear and detailed for CRM configuration or development execution without requiring additional clarification.
  • Support CRM backlog management by organizing and prioritizing enhancement requests with the Director and Senior Business Solutions Analyst, applying business value, enrollment impact, and technical feasibility criteria to inform sequencing decisions.
  • Ensure all requirements are clearly defined, stakeholder-approved, and formally documented before any CRM configuration or development work is initiated, enforcing a requirements-first discipline that prevents scope drift and rework.
  • Identify opportunities to improve CRM utilization and business process effectiveness within existing Dynamics 365 platform capabilities, presenting improvement recommendations to the Director with documented business case rationale.

03 • Configuration & System Administration
  • Perform Dynamics 365 configuration tasks within approved scope, including form and view customization, business rule and workflow configuration, field additions, dashboard development, and queue management, following institutional change management procedures for all production modifications.
  • Administer the CRM environment structure including business units, teams, and security role hierarchies, ensuring the organizational model remains aligned to the institution's evolving campus and department structure.
  • Manage Dynamics 365 solution components and environment management tasks in coordination with the Lead Engineer, Administrative Systems and Director, ensuring non-production environments are maintained for testing and development use.
  • Administer CRM integration configurations including connection settings, data sync schedules, and error monitoring for integrations with the SIS, email marketing platforms, and third-party enrollment tools, escalating integration failures to the Lead Engineer, Administrative Systems with accurate diagnostic context.
  • Evaluate new Dynamics 365 features and Microsoft release wave updates, assessing functional impact and configuration requirements before production enablement, and communicating relevant changes to business stakeholders with appropriate lead time.

04 • Testing & Solution Validation
  • Design and execute functional test plans for CRM configurations, workflow automations, system enhancements, and integration changes, validating both technical correctness and business process alignment before any change is promoted to the production CRM environment.
  • Coordinate and facilitate user acceptance testing (UAT) for CRM enhancements, preparing test scenarios from functional specifications, scheduling UAT sessions with business stakeholders, tracking defect submissions, and managing resolution through to formal sign-off.
  • Maintain a CRM test case library covering all major Dynamics 365 workflows, automation rules, and integration scenarios, updating test coverage after every production configuration change.
  • Document all testing results with sufficient detail to demonstrate validation completeness for change management approval and audit trail purposes.

05 • Documentation, Training & Adoption
  • Develop and maintain comprehensive CRM user documentation including role-specific user guides, workflow reference cards, data entry standards, and video walk-throughs for Admissions, Marketing, and Student Services users.
  • Deliver Dynamics 365 training sessions for new staff onboarding and feature rollouts, adapting content and delivery format to different user experience levels and role-specific use cases.
  • Support CRM adoption initiatives by analyzing usage data, identifying underutilized features and workflow gaps, and recommending training, configuration, or process improvements that increase effective CRM utilization across business units.

Required Qualifications
  • Bachelor's degree in Business Administration, Information Systems, Higher Education Administration, or a closely related field required; equivalent experience considered.
  • Minimum of two (2) to four (4) years of experience supporting CRM systems or working as a functional business analyst in a CRM-dependent business environment.
  • Demonstrated hands-on experience with Microsoft Dynamics 365 or a comparable enterprise CRM platform (Salesforce, HubSpot, or equivalent) in an administrative or functional support capacity.
  • Working knowledge of CRM concepts including lead and opportunity management, workflow automation, security roles, dashboards, and data model configuration.
  • Demonstrated ability to gather and document business requirements, produce user stories or functional specifications, and develop user-facing training and support materials.
  • Strong organizational skills with the ability to manage concurrent support tickets, testing assignments, and documentation tasks with reliable follow-through.
  • Working knowledge of FERPA and applicable student data privacy requirements as they relate to CRM data handling and system access controls.

Preferred Qualifications
  • Microsoft Certified: Dynamics 365 Functional Consultant Associate (Customer Service, Sales, or Marketing focus) preferred or in active pursuit.
  • Experience with Microsoft Dynamics 365 in a higher education enrollment, admissions, or student engagement context preferred.
  • Experience with Microsoft Power Platform tools (Power Automate, Power BI, Power Apps) in a Dynamics 365 integrated environment.
  • Familiarity with SIS integration patterns with CRM platforms.
  • Position is an onsite position at VA Beach Main Campus

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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