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Crisis Text Line Jobs in Kent, WA (NOW HIRING)

Crisis Connections

988 Crisis Call Specialist

Seattle, WA · On-site

$26.79/hr

Join the Front Line of Compassion 988 Crisis Call Specialist Part-Time & Full-Time | Fully Remote ... In this role, you will be a trusted voice for individuals reaching out via phone, chat or text ...

All JobsCrisis Text Line JobsCrisis Text Line Jobs in Kent, WA

Crisis Text Line information

See Kent, WA salary details

$14

$23

$36

How much do crisis text line jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for crisis text line in Kent, WA is $23.38, according to ZipRecruiter salary data. Most workers in this role earn between $19.52 and $24.71 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Crisis Text Line counselor?

To thrive as a Crisis Text Line Counselor, you need strong active listening, emotional intelligence, and crisis intervention skills, often gained through relevant training or volunteer experience. Familiarity with secure chat platforms, confidentiality protocols, and sometimes certifications in mental health first aid are important. Compassion, patience, and the ability to remain calm under pressure are essential soft skills for supporting individuals in distress. These abilities ensure effective support, help de-escalate crises, and promote the safety and well-being of those seeking help.

What is the difference between Crisis Text Line vs Crisis Counselor?

AspectCrisis Text LineCrisis Counselor
CredentialsTypically requires training in crisis intervention, active listening, and mental health awarenessRequires similar credentials, often including certifications in crisis intervention or mental health counseling
Work EnvironmentRemote, text-based support platformCan be remote or in-person, providing direct support to clients
Employer & IndustryNonprofit organizations, mental health services, crisis interventionHealthcare providers, mental health clinics, crisis centers

Both Crisis Text Line and Crisis Counselors focus on providing immediate mental health support, often requiring similar training and certifications. While Crisis Text Line offers remote, text-based assistance through a nonprofit platform, Crisis Counselors may work in various settings, including in-person environments. Both roles are vital in crisis intervention and mental health support services.

What are some common challenges faced by Crisis Text Line counselors, and how are these addressed within the organization?

Crisis Text Line counselors often encounter emotionally intense situations, such as supporting individuals in acute distress or crisis. This can sometimes lead to emotional fatigue or compassion fatigue. To help address these challenges, the organization provides extensive training before counselors begin their shifts, ongoing supervision, and access to mental health resources. Peer support channels and regular debrief sessions are also available to ensure counselors feel supported and can process their experiences in a healthy way.

What is Crisis Text Line and what does a Crisis Text Line counselor do?

Crisis Text Line is a free, confidential text messaging service that provides support to people in crisis. Trained volunteer counselors respond to texts from individuals who are experiencing emotional distress, mental health challenges, or urgent situations. These counselors listen empathetically, help texters move from a hot moment to a cool calm, and connect them with resources if needed. The service is available 24/7 and aims to provide immediate support to anyone in need.

How to become a Crisis Text Line counselor?

To become a Crisis Text Line counselor, applicants must complete an online training program that covers active listening, crisis intervention, and confidentiality. Volunteers typically commit to a minimum number of hours per week and must pass a background check. Prior experience in mental health or counseling is helpful but not required.
What are the most commonly searched types of Crisis Text Line jobs in Kent, WA? The most popular types of Crisis Text Line jobs in Kent, WA are:
What are popular job titles related to Crisis Text Line jobs in Kent, WA? For Crisis Text Line jobs in Kent, WA, the most frequently searched job titles are:
What job categories do people searching Crisis Text Line jobs in Kent, WA look for? The top searched job categories for Crisis Text Line jobs in Kent, WA are:
What cities near Kent, WA are hiring for Crisis Text Line jobs? Cities near Kent, WA with the most Crisis Text Line job openings:
Crisis Text Line jobs near you
Infographic showing various Crisis Text Line job openings in Kent, WA as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 17% Part Time, 1% Temporary, 4% Contract, and 1% Nights. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $48,622 per year, or $23.4 per hour.

988 Crisis Call Specialist

Crisis Connections

Seattle, WA • On-site, Remote

$26.79/hr

Full-time

Re-posted 5 days ago

Job description

Job Type
Full-time, Part-time
Description
Join the Front Line of Compassion
988 Crisis Call Specialist
Part-Time & Full-Time Fully Remote (WA, AZ, OH, TX)
$26.79/hour Union-Represented (OPEIU)
At Crisis Connections, we believe that every person deserves compassionate, accessible support during their most difficult moments. As a 988 Crisis Call Specialist, you'll play a vital role in providing life-saving emotional support to individuals experiencing mental health crises-right when they need it most.
If you're empathetic, calm under pressure, and motivated by meaningful work, we invite you to join our growing 988 Crisis Services team.
Why This Role Matters
The 988 Suicide & Crisis Lifeline is transforming how people access mental health support. In this role, you will be a trusted voice for individuals reaching out via phone, chat or text, offering hope, connection, and practical support during moments of distress.
Our approach centers dignity, respect, and non-judgment-meeting people where they are and helping them move toward safety and stability.
What You'll Do
As a 988 Crisis Call Specialist, you will:
  • Provide empathetic, nonjudgmental crisis intervention via phone, or chat and text
  • Conduct suicide risk and behavioral health assessments and support de-escalation
  • Collaborate with on-shift clinicians to ensure safety when higher-level intervention is needed
  • Develop safety and action plans with individuals in crisis
  • Connect callers to appropriate community resources and crisis response partners
  • Accurately document interactions in the electronic health record
  • Follow established 988 Lifeline protocols and performance standards
  • Contribute to shared team goals for response times, availability, and quality care

Requirements
What We're Looking For
We're seeking candidates who bring both skill and heart to this work.
Required Qualifications:
  • High school diploma or GED plus four (4) years of full-time behavioral health experience, or a combination of education and experience (Bachelor's degree + 1 year BH experience, Associate degree + 2 years BH experience)
  • Strong verbal and written communication skills
  • Ability to multitask across multiple software platforms in a fast-paced environment
  • Ability to remain focused and grounded during emotionally intense conversations
  • Agency Affiliated Counselor (AAC) credential required by the end of the probationary period. Applications must be submitted within 30 days of hire. Crisis Connections will reimburse the cost of obtaining the credential.

Preferred Experience:
  • Crisis intervention or suicide prevention experience
  • Behavioral health or contact center experience
  • Knowledge of the King County public mental health system

Technology & Work Environment
This is a fully remote position, with requirements to support confidentiality and service quality:
  • Must reside in Washington, Arizona, Ohio, or Texas
  • Reliable high-speed internet (wired connection preferred; no hotspots)
  • Smartphone capable of using Microsoft Multi-Factor Authentication (MFA)
  • Quiet, private workspace suitable for confidential conversations
  • Ability to sit or stand and use a headset for extended periods

A brief computer skills assessment is required as part of the hiring process. Accommodations are available upon request.
Scheduling & Pay
  • Multiple schedules available (part-time and full-time)
  • $26.79 per hour
  • Union-represented position (OPEIU)
  • Paid training and onboarding
  • Full Benefits

Our Commitment to Inclusion
Thriving employees create a thriving mission. Crisis Connections is committed to diversity, equity, and inclusion. We value lived experience and welcome applicants from all backgrounds. BIPOC individuals, people with disabilities, and members of the LGBTQ+ community are strongly encouraged to apply.
Ready to Make a Difference?
If you're passionate about mental health, believe in compassionate crisis care, and want to be part of a mission-driven, supportive team-we'd love to hear from you.
Apply today and help answer the call when it matters most.

Apply