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Crisis Text Line Jobs in Nevada (NOW HIRING)

BOXABL

Customer Service Specialist

Las Vegas, NV

$19/hr

... crisis. Job Summary The Customer Service Specialist serves as part of the front line of BOXABL ... Responsibilities include handling inbound/outbound phone calls, text messages, emails, support ...

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Crisis Text Line information

See Nevada salary details

$12

$21

$33

How much do crisis text line jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for crisis text line in Nevada is $21.09, according to ZipRecruiter salary data. Most workers in this role earn between $17.64 and $22.26 per hour, depending on experience, location, and employer.

What is Crisis Text Line and what does a Crisis Text Line counselor do?

Crisis Text Line is a free, confidential text messaging service that provides support to people in crisis. Trained volunteer counselors respond to texts from individuals who are experiencing emotional distress, mental health challenges, or urgent situations. These counselors listen empathetically, help texters move from a hot moment to a cool calm, and connect them with resources if needed. The service is available 24/7 and aims to provide immediate support to anyone in need.

What are the key skills and qualifications needed to thrive as a Crisis Text Line counselor?

To thrive as a Crisis Text Line Counselor, you need strong active listening, emotional intelligence, and crisis intervention skills, often gained through relevant training or volunteer experience. Familiarity with secure chat platforms, confidentiality protocols, and sometimes certifications in mental health first aid are important. Compassion, patience, and the ability to remain calm under pressure are essential soft skills for supporting individuals in distress. These abilities ensure effective support, help de-escalate crises, and promote the safety and well-being of those seeking help.

What are some common challenges faced by Crisis Text Line counselors, and how are these addressed within the organization?

Crisis Text Line counselors often encounter emotionally intense situations, such as supporting individuals in acute distress or crisis. This can sometimes lead to emotional fatigue or compassion fatigue. To help address these challenges, the organization provides extensive training before counselors begin their shifts, ongoing supervision, and access to mental health resources. Peer support channels and regular debrief sessions are also available to ensure counselors feel supported and can process their experiences in a healthy way.

What is the difference between Crisis Text Line vs Crisis Counselor?

AspectCrisis Text LineCrisis Counselor
CredentialsTypically requires training in crisis intervention, active listening, and mental health awarenessRequires similar credentials, often including certifications in crisis intervention or mental health counseling
Work EnvironmentRemote, text-based support platformCan be remote or in-person, providing direct support to clients
Employer & IndustryNonprofit organizations, mental health services, crisis interventionHealthcare providers, mental health clinics, crisis centers

Both Crisis Text Line and Crisis Counselors focus on providing immediate mental health support, often requiring similar training and certifications. While Crisis Text Line offers remote, text-based assistance through a nonprofit platform, Crisis Counselors may work in various settings, including in-person environments. Both roles are vital in crisis intervention and mental health support services.

How to become a crisis text line counselor?

To become a Crisis Text Line counselor, applicants typically need to complete an online training program that covers active listening, crisis intervention, and confidentiality. Candidates should have strong communication skills, emotional resilience, and be available to commit to scheduled shifts, often including evenings and weekends.

What are the most commonly searched types of Crisis Text Line jobs in Nevada?

The most popular types of Crisis Text Line jobs in Nevada are:

What are popular job titles related to Crisis Text Line jobs in Nevada?

For Crisis Text Line jobs in Nevada, the most frequently searched job titles are:

What job categories do people searching Crisis Text Line jobs in Nevada look for?

The top searched job categories for Crisis Text Line jobs in Nevada are:

What cities in Nevada are hiring for Crisis Text Line jobs?

Cities in Nevada with the most Crisis Text Line job openings:

Crisis Text Line jobs near you
Infographic showing various Crisis Text Line job openings in Nevada as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 14% Part Time, 4% Contract, and 1% Nights. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $43,859 per year, or $21.1 per hour.

Customer Service Specialist

BOXABL

Las Vegas, NV

$19/hr

Full-time

Re-posted 12 days ago

Job description

Join us at BOXABL, the most exciting tech start-up on the planet, located in fabulous LAS VEGAS, Nevada. You'll receive a great salary and benefits package and work in an amazing hi-tech studio environment. At BOXABL, we value hard-working and dedicated individuals who thrive in fast-paced, ever-changing environments. If you're only interested in work-life balance, please don't apply. However, if you want to live a life with real purpose, work alongside a wildly talented group of professionals to make a real difference, join us as we work to solve the national housing crisis.

Job Summary

The Customer Service Specialist serves as part of the front line of BOXABL, delivering exceptional support and creating positive customer and investor interactions across all communication channels. Responsibilities include handling inbound/outbound phone calls, text messages, emails, support tickets, social media inquiries, and other customer and investor interactions; providing accurate and timely information; and maintaining a thorough understanding of BOXABL's products, services and processes to deliver an exceptional experience.

Job Duties and Responsibilities

  • Serve as the initial point of contact for customers, investors and potential partners across phone, email, text, support tickets, social media and other communication channels.
  • Deliver exceptional service by responding to customer, investor and potential partner inquiries professionally, accurately, and in a timely manner.
  • Identify customer intent and direct sales-related opportunities to Home Advisors.
  • Route other requests to the appropriate departments when necessary.
  • Maintain detailed CRM documentation on all communications.
  • Assist in maintaining and improving Knowledge Base, FAQs, and AI training content to enhance customer self-service and automated support.
  • Ensure all communications reflect BOXABL's brand values, professionalism, and commitment to delivering an outstanding experience.
  • Assist the front desk (FAB) staff as needed to ensure full coverage.
  • Support special projects and cross-functional initiatives as assigned.

Experience and Education

  • 1–2 years of customer service experience preferred.
  • Excellent written and verbal communication skills, with the ability to communicate professionally and empathetically.
  • Highly organized, detail-oriented, and self-motivated, with the ability to prioritize tasks in a fast-paced, high-growth environment.
  • Strong problem-solving skills with the ability to think critically and exercise sound judgment.
  • Proven ability to manage a high volume of customer interactions across multiple communication channels while maintaining accuracy and professionalism.
  • Tech-savvy and comfortable using CRM, phone systems, email sequences, and scheduling tools.
  • Adaptable and resilient, with the ability to remain calm and positive while handling challenging situations.
  • Ability to work both independently and collaboratively as part of a cross-functional team.
  • Maintains a positive attitude, embraces change, and contributes to a solution-oriented workplace culture.

Work Environment/Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

  • Work is performed in an open office environment that allows for collaboration inside and outside of your department.
  • Professional business casual attire is expected, reflecting the client-focused nature of the role.
  • Must be able to operate standard office equipment (desktop, laptop, printer, scanner, etc.).
  • Must be able to walk short distances and within the factory occasionally to perform job duties when necessary.
  • May be stationary at a laptop or desktop computer for most of your day calling, talking to customers, emailing and texting and updating the CRM.
  • May have to express or exchange ideas verbally to customers or the public and to convey detailed spoken instructions to other employees accurately, loudly, or quickly. 

Equal Opportunity Statement for Employment: BOXABL provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.  BOXABL expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.

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