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Crisis Line Intervention Jobs (NOW HIRING)

ASSOCIATION FOR INDIVIDUAL DEVELOPMENT

$26.75/hr

Providing crisis intervention, de-escalation, emotional support and suicide risk assessment to callers in crisis via phone through AID's 24/7 crisis line. * Manage and assess incoming Mobile Crisis ...

Opportunityalliance

$32 - $34/hr

Clinical Supervisor Maine Crisis Line (MCL) program (Remote - In Maine) Pay range: $32 - $34/hour The Maine Crisis Line is part of our continuum of crisis intervention and stabilization services ...

VALLEY COMPREHENSIVE COMMUNITY MENTAL HEALTH CENTER INC

To provide support, crisis intervention, supportive counseling and referral to those in crisis. To ... Greets callers to Valley's 24-hour Crisis Line appropriately during an assigned shift, acting in a ...

Seamar

Crisis Intervention Specialist

Vancouver, WA

$24.81/hr

The Crisis Intervention Specialist (CIS) provides behavioral health crisis intervention services to ... Crisis line, 911 or CRESA. A Sea Mar Mental Health Professional (MHP) will always be available to ...

VALLEY COMPREHENSIVE COMMUNITY MENTAL HEALTH CENTER INC

To provide support, crisis intervention, supportive counseling and referral to those in crisis. To ... Greets callers to Valley's 24-hour Crisis Line appropriately during an assigned shift, acting in a ...

Felton Institute

Crisis Phone Counselor

San Mateo, CA · On-site

$24.75 - $32.25/hr

Program Specific Responsibilities · Respond to callers on 24/7 crisis line offering suicide risk assessments, crisis intervention, crisis de-escalation, resource navigation and emotional support to ...

Felton Institute

Crisis Phone Counselor

San Mateo, CA · On-site

$24.75 - $32.25/hr

Program Specific Responsibilities • Respond to callers on 24/7 crisis line offering suicide risk assessments, crisis intervention, crisis de-escalation, resource navigation and emotional support to ...

UCAN

Mobile Crisis Response Specialist

Chicago, IL · On-site

... intervention and support to individuals and families in our community. This program will operate with an after-hours crisis line, providing round-the-clock support for individuals in need ...

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Crisis Line Intervention information

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$13

$25

$44

How much do crisis line intervention jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for crisis line intervention in the United States is $25.68, according to ZipRecruiter salary data. Most workers in this role earn between $20.43 and $28.85 per hour, depending on experience, location, and employer.

What is the difference between Crisis Line Intervention vs Crisis Counselor?

AspectCrisis Line InterventionCrisis Counselor
Required CredentialsHigh school diploma or equivalent; crisis intervention trainingHigh school diploma or higher; mental health or counseling certification often preferred
Work EnvironmentPhone or online crisis hotlines, immediate response settingsClinics, mental health facilities, community centers
Employer & IndustryNonprofits, healthcare organizations, government agenciesHospitals, mental health clinics, private practices
Common Search & ComparisonOften compared for immediate crisis response rolesCompared for ongoing mental health support roles

Both Crisis Line Intervention and Crisis Counselor roles involve supporting individuals in distress, but Crisis Line Intervention focuses on immediate crisis response via phone or online, often requiring specific crisis intervention training. Crisis Counselors typically provide ongoing mental health support in clinical settings, often with additional certifications. Understanding these differences helps job seekers find roles aligned with their skills and career goals.

What degree do you need to be a crisis line intervention specialist?

A crisis line intervention specialist typically needs at least a high school diploma or equivalent; however, many roles prefer or require a bachelor's degree in fields such as psychology, social work, or counseling. Relevant training, certifications, and strong communication skills are also important for the position.

What qualifications do you need to work for the crisis line intervention?

Crisis line intervention roles typically require a high school diploma or equivalent, strong communication and active listening skills, and the ability to handle stressful situations. Some positions may also require training in crisis intervention, mental health first aid, or related certifications, and a compassionate, non-judgmental attitude is essential.

What cities are hiring for Crisis Line Intervention jobs?

Cities with the most Crisis Line Intervention job openings:

What are popular job titles related to Crisis Line Intervention jobs?

For Crisis Line Intervention jobs, the most frequently searched job titles are:

Crisis Line and Residential Support Specialist

Pontiac, MI

Haven Inc
See more jobs at Haven Incexternal

$17/hr

Full-time

Posted 7 days ago

Job description

Description

Position Summary:

The Residential Crisis Line and Support Specialist will be responsible for the shelter front desk coverage and answering Crisis and Support Line calls in order to provide excellent customer service to the individuals seeking assistance and resources from HAVEN's residential program. The Residential Crisis Line and Support Specialist will assess callers' primary need(s) and provide resources and help to ensure the safety of the residential guests and the shelter facility.


Shift: 11:00 am - 7:00 pm Tuesday - Saturday


Job Responsibilities

  • Provide crisis-intervention, support, and resources to callers on the 24-hour Crisis and Support Line
  • Respond to Crisis and Support Line chats
  • Meet with walk-in clients to assess their situation and provide appropriate resources and/or referrals
  • Place referrals to other HAVEN programs on behalf of crisis line callers, chatters, and walk-ins
  • Appropriately document every call and chat received
  • Regularly review and edit crisis call logs
  • Maintain and update resource materials
  • Complete and maintain appropriate and accurate documentation for funding sources
  • Assist in training/mentoring of program staff, volunteers, and interns
  • Provide program and agency overviews to community members as requested
  • Respond to agency website "help now" e-mails
  • Attend weekly team meeting and bi-monthly all staff meeting
  • Attend community meetings that expand resource potential
  • Work closely with other service programs within the agency to achieve positive survivor outcomes



Requirements

Job Requirements and Core Competencies

  • BA or BS in Human Service area or an equivalent combination of education, work and volunteer experience working with adults and children.
  • 1 year experience working in advocacy or a shelter or experience working with individuals who have experienced trauma strongly preferred.
  • Knowledge of domestic and sexual violence.
  • Must possess and maintain a valid Michigan driver's license, acceptable driving record, and reliable transportation.
  • Willing and able to complete and clear a comprehensive background report.
  • Ability to remain calm and focused in stressful situations.
  • Ability to assess callers' primary need(s).
  • Skilled in active listening and crisis intervention required.
  • Excellent written and verbal communication skills coupled with the ability to make quality "customer service" a priority required.
  • Possesses basic computer skills.
  • Excellent strength based crisis intervention/de-escalation skills.
  • Demonstrated ability to empower individuals of various socio-economic status, cultural/racial backgrounds and orientations.
  • Knowledge of community, state and federal resources preferred.
  • Ability to work a flexible schedule including evening and weekends required.


HAVEN's Mission Statement:

Empower survivors to heal and engage all individuals and communities to address and prevent sexual assault and intimate partner violence.


HAVEN is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status or any other characteristic protected by state and/or federal law.

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