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Crisis Call Center Remote Jobs (NOW HIRING)

Remote Recruitment

Call Centre Agent

$15.25 - $20.25/hr

Call Centre Agent Remote Recruitment is hiring a Call Centre Agent for a UK-based employer, fully remote from South Africa. You will be the first voice UK customers hear, handling inbound calls end ...

The Sydney Call Centre

Remote Call Center Representative

$16.50 - $20.50/hr

Remote Call Center Representatives MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across ...

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Crisis Call Center Remote information

What is the difference between Crisis Call Center Remote vs Crisis Hotline Volunteer?

AspectCrisis Call Center RemoteCrisis Hotline Volunteer
CredentialsTypically requires training, sometimes certifications in crisis interventionOften voluntary, may require basic training or certification
Work EnvironmentRemote, home-based or call center settingUsually on-site or remote, depending on organization
Employer & IndustryOrganizations providing mental health support, emergency servicesNonprofits, community organizations, crisis support services
Search & Comparison IntentLooking for paid remote crisis support rolesSeeking volunteer crisis support opportunities

The main difference is that Crisis Call Center Remote roles are typically paid positions requiring specific training, while Crisis Hotline Volunteers are usually unpaid and may have basic training requirements. Both roles involve providing crisis support, but the employment structure and commitment levels differ.

What qualifications do you need to work for the crisis call center remote?

To work as a crisis call center agent remotely, candidates typically need a high school diploma or equivalent, strong communication and active listening skills, and the ability to handle sensitive situations. Some positions may require training or certification in crisis intervention or mental health first aid, and familiarity with call center software is often preferred.

What states have the most Crisis Call Center Remote jobs?

States with the most job openings for Crisis Call Center Remote jobs include:

What are popular job titles related to Crisis Call Center Remote jobs?

For Crisis Call Center Remote jobs, the most frequently searched job titles are:

Call Center Remote Customer Service Representative

Remote

VIMO
See more jobs at VIMOexternal

$19/hr

Other

Medical, Retirement, PTO

Re-posted 22 days ago

Job description

Call Center Remote Customer Service Representative

Salary Range $17.00 - $19.00 Hourly Position Type Full Time Category Customer Service

Description

It's truly an exciting time to be a part of VImo! We are hiring Remote Customer Service Representatives to join our elite teams. Despite everything we are facing in our communities and our country right now, Vimo is coming together as a team, adapting, growing, and hiring. At Vimo there are many opportunities to grow, and we hope to appeal to reliable, dedicated, and self-driven individuals to join us. We are committed to building each other up and infusing a motivating and positive work environment, despite working remotely. Our vision has always been to make finding and enrolling in health insurance simple, this is more important now than ever before. As a Remote Customer Service Representative, you'll be a part of delivering an amazing customer experience and help unveil the mystery of finding and enrolling in health insurance.

Vimo currently has the largest state-based marketplace footprint, and our consumer-friendly interface and decision support tools empower millions of consumers across the country to make better health plan decisions. Vimo builds and operates award-winning cloud-based enrollment tools that serve state-based exchanges, brokers, insurers, and consumers. In addition to eligibility determination, plan selection, and enrollment technology for state agencies, the company delivers innovative agent marketing and call center tools and services.

Full-time/Seasonal

$17.00/hr. plus performance incentives

$19.00/hr. Spanish Bilingual, plus performance incentives

Requirements

  • 18 years of age or older
  • Complete background check and drug test within 3 days
  • Dedicated, private, and secure workspace
  • Personal device with functioning camera required for the Training Period
  • Committed to full attendance for paid 3-week Training period
  • Minimum Internet Speed of 100 mb/s with ethernet
  • Cable/Fiber Broadband Internet with a hard-wired ethernet connection is required
  • NOT compatible with Mobile Internet Service Providers and/or Satellite.
  • NOT compatible with Wi-Fi internet access or Wi-Fi adapter/extenders (For example, T-Mobile is not compatible with our internal systems)
Qualifications

Essential Responsibilities

  • Inbound/Outbound Calls
  • Deliver the highest level of customer service experience consistently
  • Manage customer accounts and provide technical support
  • Application Data Entry
  • Online chat inquiries as assigned
  • Interpret and follow defined procedures and policies
  • Creative problem-solving skills
  • Flexibility and adaptability to changing projects and updates
  • Time and task management (multitasking and task prioritization)
  • Extensive self-study, training, and testing are required; eligibility to proceed through training and certifications is dependent upon passing required exams
  • Adhere to regulated guidelines for communications via all channels

Qualifications

  • Moderate to Advanced computer skills
  • High level of comfort learning new technology
  • High level of professionalism
  • Excellent verbal and written communication skills
  • Comfortable working from home
  • Self-motivated and success-driven

What We Offer

  • Paid Training
  • Full-Time, Seasonal role
  • Performance and attendance-based incentives, in addition to the base pay
  • The convenience of working from home
  • Collaborative and supportive team environment
  • 401K Match
  • Individual Coverage HRA (ICHRA)
  • Paid time off (PTO)

Preferred Experience (not required)

  • Previous experience in customer support or technical support role
  • Previous experience with Group and/or Individual health insurance, or the Affordable Care Act
  • Previous experience in a Call Center
  • Familiarity with CRM systems and practices
  • Spanish Bilingual, a plus

Apply