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Crew Travel Agent Jobs (NOW HIRING)

Turkish Airlines

Station Agent

Houston, TX · On-site

... travel experience for our passengers! * As the aircraft arrives, you'll warmly welcome passengers and facilitate smooth coordination and communication between the crew, handling agent, catering ...

EMC Engineering Services

CMT Drill Crew Chief

Martinez, GA · On-site

$15 - $19.25/hr

... Travel Required ESSENTIAL DUTIES AND RESPONSIBILITIES: The CMT Drill Crew Chief oversees drill ... by agent and underwriter * Must be able to pass a background check as required by military ...

NCL Bahamas Ltd.

Payment Services Specialist

Miami, FL · On-site

Process domestic and international commission payments to travel agent and/or agencies. * Process ... The combined brands currently operate 32 ships, employ over 35,000 shipboard crew from more than ...

Agi

Passenger Service Agent

Boston, MA · On-site

$16.25 - $20.75/hr

... our traveling customers are kept well-informed and are in the right place at the right time ... Responsible for all flight movement messages between the gate, ground handling team, flight crew ...

Agi

Passenger Service Agent

Saint Louis, MO · On-site

$14.50 - $18.50/hr

... our traveling customers are kept well-informed and are in the right place at the right time ... Responsible for all flight movement messages between the gate, ground handling team, flight crew ...

Agi

Passenger Service Agent

Ontario, CA · On-site

$15 - $19/hr

... our traveling customers are kept well-informed and are in the right place at the right time ... Responsible for all flight movement messages between the gate, ground handling team, flight crew ...

Agi

Passenger Service Agent

Saint Louis, MO · On-site

$14.50 - $18.50/hr

... our traveling customers are kept well-informed and are in the right place at the right time ... Responsible for all flight movement messages between the gate, ground handling team, flight crew ...

Agi

Passenger Service Agent

Saint Louis, MO · On-site

$14.50 - $18.50/hr

... our traveling customers are kept well-informed and are in the right place at the right time ... Responsible for all flight movement messages between the gate, ground handling team, flight crew ...

Agi

Passenger Service Agent

Boston, MA · On-site

$16.25 - $20.75/hr

... our traveling customers are kept well-informed and are in the right place at the right time ... Responsible for all flight movement messages between the gate, ground handling team, flight crew ...

Intercruises Port Operations USA Inc.

... crew onboard, and managing delivery of provisioning for the cruise ship. Based in San Diego, CA ... Business travel availability, if required by Manager

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How much do crew travel agent jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for crew travel agent in the United States is $20.64, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $21.88 per hour, depending on experience, location, and employer.

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Infographic showing various Crew Travel Agent job openings in the United States as of June 2026, with employment types broken down into 3% Locum Tenens, 93% Full Time, 3% Part Time, and 1% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $42,936 per year, or $20.6 per hour.

Director, Travel Services

Miami, FL • On-site

Royal Caribbean Group
See more jobs at Royal Caribbean Groupexternal

Full-time

Re-posted yesterday

Royal Caribbean Group rating

8.7

Company rating: 8.7 out of 10

Based on 24 frontline employees who took The Breakroom Quiz

Job description

Journey with us! Combine your career goals and sense of adventure by joining our exciting team of employees. Royal Caribbean Group is pleased to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world.
We are proud to be the vacation-industry leader with global brands - including Royal Caribbean International, Celebrity Cruises and Silversea Cruises - the most innovative fleet and private destinations, and the best people. Together, we are dedicated to turning the vacation of a lifetime into a lifetime of vacations for our guests.
The Royal Caribbean Group's Workforce Strategy and Movement Team has an exciting career opportunity for a full time Director, Global Crew Travel and Logistics reporting to the AVP, Crew Acquisition and Movement Operations.
This position is onsite and based in Miami, Florida.
This position is also not eligible for work authorization sponsorship.
Position Summary:
The Director, Global Crew Travel and Logistics provides strategic and operational leadership for Royal Caribbean Group's global Crew Travel & Logistics function, ensuring the safe, timely, compliant, and cost-effective movement of shipboard employees worldwide.
This leader is accountable for the end-to-end execution and performance of Crew Air Operations, Crew Accommodations, Ground Transportation, Port Agent coordination, Travel Expense Management, and strategic vendor partnerships that support global crew movement. The Director oversees a complex global operation responsible for delivering exceptional service while balancing operational readiness, financial stewardship, workforce productivity, and crew experience.
Partnering across Operations, Technology, Finance, Procurement, HR, Brand Operations, and external partners, the Director drives operational excellence while leading the continued evolution of Crew Travel & Logistics through automation, technology modernization, process optimization, and organizational capability building to support Royal Caribbean Group's future growth.
Primary Responsibilities:
  • Operational Leadership & Service Delivery
  • Provide strategic and operational leadership for the global Crew Travel & Logistics function, ensuring reliable, efficient, and compliant execution across all crew travel operations.
  • Lead the day-to-day operational performance of Crew Air Operations, Crew Accommodations, Ground Transportation, Port Agent coordination, Travel Expense Management, and supporting logistics services.
  • Ensure crew members arrive safely, compliantly, and on time to vessels worldwide while maintaining high service standards and operational reliability.
  • Establish operational governance, service-level agreements, performance standards, and leadership routines that promote accountability, consistency, and operational excellence.
  • Translate enterprise priorities into operational strategies that improve scalability, execution, workforce productivity, and business performance.
  • Partner with executive leadership to continuously evolve the Crew Travel & Logistics operating model in support of organizational priorities and future business growth.

Business Performance & Financial Stewardship:
  • Own the operational performance framework for Crew Travel & Logistics through meaningful KPIs, dashboards, analytics, and business insights that improve operational performance, cost stewardship, workforce productivity, and crew experience.
  • Lead a global travel operation with significant annual spend, balancing financial stewardship with operational readiness and service excellence.
  • Partner with Finance on forecasting, budgeting, financial planning, and investment decisions that support long-term operational success.
  • Leverage analytics to identify trends, operational risks, cost-saving opportunities, and improvement initiatives that strengthen business performance.
  • Drive accountability for operational and financial results across the organization through disciplined performance management.

Transformation & Continuous Improvement:
  • Lead enterprise transformation initiatives that modernize Crew Travel & Logistics through automation, digital capabilities, process optimization, and technology-enabled solutions.
  • Partner with Technology, Digital, HRIS, and cross-functional stakeholders to define business requirements and deliver scalable future-state capabilities.
  • Evaluate operating models and challenge the status quo by simplifying processes, eliminating waste, and improving end-to-end operational effectiveness.
  • Champion a culture of continuous improvement by leveraging analytics, emerging technologies, employee insights, and industry best practices.
  • Lead organizational change initiatives that ensure successful adoption of new processes, systems, and ways of working.

Vendor Performance & Operational Partnerships:
  • Develop strategic operational partnerships that strengthen the global Crew Travel & Logistics ecosystem.
  • Partner closely with Procurement to establish operational requirements, service expectations, and performance standards for airline, hotel, transportation, and logistics partners.
  • Establish vendor governance, operational scorecards, and performance reviews that drive accountability, service quality, innovation, and continuous improvement.
  • Ensure operational readiness and service continuity through effective oversight of strategic travel partners.
  • Monitor marketplace trends and emerging technologies to identify opportunities that enhance operational performance and long-term business value.

People Leadership:
  • Build, coach, and develop a high-performing leadership team capable of leading through growth, complexity, and organizational change.
  • Foster a culture of accountability, collaboration, innovation, operational excellence, and continuous improvement.
  • Develop organizational capability through succession planning, leadership development, and employee engagement.
  • Empower leaders to leverage data, critical thinking, and business insight to proactively solve problems and improve organizational performance.
  • Create an environment that encourages ownership, collaboration, and continuous learning across a globally distributed organization.

Qualifications, Knowledge and Skills:
Required:
  • Bachelor's degree in Business Administration, Operations, Supply Chain, Finance, Hospitality, Aviation, Human Resources, or a related discipline (or equivalent experience).
  • Minimum of 10 years of progressive leadership experience leading large-scale, complex operational organizations.
  • Demonstrated success leading global, high-volume travel, airline operations, logistics, workforce mobility, or comparable service organizations.
  • Experience leading leaders across multiple operational functions within a complex global environment.
  • Proven success driving operational excellence, business transformation, automation, or enterprise process improvement initiatives.
  • Strong financial acumen with experience managing large operational budgets and driving cost optimization.
  • Exceptional analytical, strategic planning, organizational leadership, and executive communication skills.
  • Demonstrated ability to influence senior executives and build highly effective cross-functional partnerships.

Preferred:
  • Experience leading commercial air travel operations, crew travel, workforce mobility, hospitality, or enterprise travel management.
  • Experience implementing enterprise technology, automation, AI-enabled capabilities, or digital transformation initiatives.
  • Experience developing executive dashboards, KPI frameworks, operational governance, and performance management systems.
  • Lean Six Sigma, Operational Excellence, Continuous Improvement, or equivalent certification.
  • Experience managing complex global vendor relationships and strategic partnerships.
  • Bilingual (English/Spanish) preferred.

Leadership Expectations:
  • Deliver operational excellence while setting the strategic direction for the future of Crew Travel & Logistics.
  • Balance operational execution with long-term transformational thinking.
  • Build scalable capabilities that support organizational growth and evolving business needs.
  • Develop high-performing leaders and foster a culture of accountability, collaboration, and continuous improvement.
  • Leverage data, analytics, and business insight to influence decisions and improve operational performance.
  • Build trusted partnerships across the enterprise and with external providers to elevate service delivery and the crew experience.
  • Lead with a continuous improvement mindset, challenging the status quo while creating practical, sustainable solutions that deliver measurable business results.

Agency and Third-Party Submissions: Please note this is a direct search by the Company, and applications through agencies and other third parties will not be accepted, nor will fees be paid for unsolicited resumes. Any unsolicited resumes will be considered the Company's property.
We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group. We'll hope to see you onboard soon!
It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.
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