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Credit Union Jobs in Springfield, OH (NOW HIRING)

WPCU

Director, Consumer Credit

Dayton, OH · On-site

Director, Consumer Credit The Director, Consumer Lending is responsible for growing, managing, and controlling the Credit Union's consumer loan portfolio, including the credit card portfolio ...

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See Springfield, OH salary details

$11

$29

$86

How much do credit union jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for credit union in Springfield, OH is $29.36, according to ZipRecruiter salary data. Most workers in this role earn between $14.71 and $17.31 per hour, depending on experience, location, and employer.

What is a credit union?

A credit union is a member-owned financial cooperative that provides banking services like savings accounts, loans, and credit cards. Unlike banks, credit unions are nonprofit organizations, and any profits are returned to members through lower fees and better interest rates. Membership is typically based on a common bond, such as where you work, live, or your association with a particular group. Credit unions are regulated and insured, making them a safe place for your money. They often focus on personalized service and community involvement.

What are the key skills and qualifications needed to thrive as a credit union member service representative, and why are they important?

To thrive as a Credit Union Member Service Representative, you need strong financial knowledge, attention to detail, and typically a background in banking or customer service. Familiarity with banking software, cash handling systems, and compliance regulations is often required. Exceptional communication, problem-solving, and interpersonal skills help you build trust and effectively serve members. These skills and qualities are vital to ensuring accurate transactions, regulatory compliance, and a positive member experience.

What are some common challenges faced by employees working at a credit union, and how are they typically addressed?

Employees at credit unions often face challenges such as managing a high volume of member inquiries, staying updated with regulatory changes, and ensuring personalized service in a fast-paced environment. To address these, credit unions typically provide ongoing training, emphasize teamwork, and utilize up-to-date technology to streamline processes. Many credit unions also foster a collaborative culture, encouraging staff to share knowledge and support one another, which helps employees deliver excellent service while staying compliant with industry standards.

What is the difference between Credit Union vs Loan Officer?

AspectCredit UnionLoan Officer
CredentialsTypically requires high school diploma or equivalent; some roles may need financial certificationsRequires high school diploma; often needs mortgage or loan origination licenses
Work EnvironmentNon-profit financial cooperative, community-focusedBanking or lending institutions, sales-driven environment
Employer & IndustryCredit unions, financial servicesBanks, mortgage companies, lending firms
Common Search/ComparisonYesYes

While credit union employees focus on member services and financial products within a cooperative setting, loan officers primarily evaluate and approve loan applications for banks or lending companies. Both roles require financial knowledge, but their work environments and objectives differ, with credit unions emphasizing community and member relations, and loan officers concentrating on lending and sales.

What are the most commonly searched types of Credit jobs in Springfield, OH?

The most popular types of Credit jobs in Springfield, OH are:

What are popular job titles related to Credit Union jobs in Springfield, OH?

For Credit Union jobs in Springfield, OH, the most frequently searched job titles are:

What job categories do people searching Credit Union jobs in Springfield, OH look for?

The top searched job categories for Credit Union jobs in Springfield, OH are:

What cities near Springfield, OH are hiring for Credit Union jobs?

Cities near Springfield, OH with the most Credit Union job openings:

Credit Union jobs near you
Infographic showing various Credit Union job openings in Springfield, OH as of August 2026, with employment types broken down into 84% Full Time, 15% Part Time, and 1% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $61,070 per year, or $29.4 per hour.

Credit Counselor (onsite)

Beavercreek, OH • On-site

Universal 1 Credit Union
Commercial Banking • 51 - 200 employees
Learn more about Universal 1 Credit Unionexternal

$18.73/hr

Full-time

Re-posted 22 days ago

Job description

POSITION PURPOSE
Responsible for performing collection activities associated with various delinquent member accounts, including Visa credit and debit cards, lines of credit, secured loans, signature loans, real estate loans, home equity lines of credit, negative shares, and returned checks. Reviews delinquent accounts, determines probable reasons for account status, and contacts members to resolve the delinquencies. Utilizes various techniques, as circumstances indicate, to promptly collect on delinquent accounts. Is aligned with and promotes U1 values. Ensures that the Credit Union's professional image is maintained.
ESSENTIAL FUNCTIONS AND BASIC DUTIES
Upholds U1 Values
  • Trustworthy
    • Monitors loans to ensure members have adequate insurance coverage to protect collateral and the Credit Union's interests.
    • Follows procedures.
  • Friendly
    • Utilizes effective human relations skills and various forms of persuasion to present a positive Credit Union image in an already negative situation.
    • Calms irate members and answers member questions and complaints relevant to Department functions.
  • Reliable
    • Follows up on delinquent accounts by telephone, personal contact, and correspondence to secure a satisfactory resolution to the repayment problem.
    • Discusses possible financial arrangements, informs members of potential legal actions, and suggests financial counseling to arrive at suitable payment arrangements.

Assumes responsibility for the effective and professional performance of collections functions.
    • Receives delinquency reports from the computer system and verifies the status of the loans. Continues to collect until loan becomes a write-off, bankruptcy, or attorney account. Makes early contact with members and co-makers to collect and keep them informed of loan status. Makes effective use of collection tools including daily suspense and delinquent loan activity reports.
    • Determines reasons for delinquencies and works toward permanent solutions. Minimizes losses by early actions.
    • Utilizes further appropriate collection methods if initial attempts do not secure required payment. Recommends extensions of due dates. Suggests consolidations, financial counseling, and repossessions as needed.
    • Acts on notification of impounded vehicles to protect the Credit Union's interest.
    • Ability to read credit reports.
    • Performs skip tracing.
    • Recommends accounts for repossession and foreclosure. Follows up with agent to ensure prompt recovery of collateral. Recommends and completes small claims court complaints and post judgment actions including garnishments, supplemental orders, and executions. Refers accounts to management for bankruptcy actions. Continues related collection efforts.
    • Recommends possible charge-offs. Researches and prepares the Write-off Summary Sheet. Performs collections efforts in accordance with Credit Union policies and procedures and ensures they are legally compliant.

    Assumes responsibility for the efficient administration of collection activities
    • To include; keeping accurate and up-to-date activity reports on late, potentially late, and delinquent loans; documenting all collection actions taken, including telephone conversations, alternative financial arrangements, and correspondence on computer; researching loan accounts that appear on late and potentially late records to ensure that Credit Union errors are detected promptly.
    • Provides members the opportunity to fully explain their loan status.

    Responsible for:
    • Ensuring that professional business relations are established and maintained with Credit Union members and external contacts. Maintains the Credit Union's professional reputation throughout collections operations and in all contacts with members. Maintains confidentiality.
    • Establishing and maintaining effective communication and coordination with Credit Union personnel. Assists area personnel as needed. Keeps management informed of activities, progress toward established objectives, and of any significant problems. Attends and participates in meetings as required.
    • Related duties as required or assigned. Stays informed of changes in collections policies, procedures, and related legal requirements. Actively and professionally cross-sells Credit Union services. Ensures that work area is clean, secure, and well maintained.

QUALIFICATIONS
Education/Certification: High school diploma or equivalent.
Experience Required:
  • One year of phone customer service experience required.
  • Ability to type, required
  • Solid computer skills, required
  • Fluent in Microsoft Office Suite, required
  • Previous collection experience, preferred

Knowledge/Skills/Abilities:
  • Excellent public relations and interpersonal skills.
  • Ability to multi-task, investigate and troubleshoot.
  • Time management, planning, and organizational skills.
  • Attention to detail and the ability to communicate complex information clearly.
  • Ability to interact with other departments and personnel.
  • Ability to read credit reports.
  • Maintain an effective and efficient workflow.

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