Credit Collections Analyst Jobs in Rosenberg, TX

This is a NonExempt Position.
Company: Texas United Management Corporation
ESSENTIAL DUTIES & RESPONSIBILITIES
Cash Application & Accounts Receivable
Processes and applies customer payments (ACH, lockbox, wire, check, credit card) accurately and within service-level timeframes, reconciling remittances against outstanding invoices. Researches and resolves unapplied cash, short pays, overpayments, and duplicate payments, and processes approved reversals, adjustments, refunds, and write-offs. Maintains accurate account balances and payment records, and supports month-end AR close and reconciliation.
Credit Administration & Customer Onboarding
Creates and maintains new Sold-To, Bill-To -Business Partner accounts in SAP, including customer master data such as addresses, tax information, payment terms, and contacts. Coordinates new customer onboarding by collecting required documentation - credit application, W-9, tax exemption certificate, banking information, and supporting legal documents - and obtains D&B credit reports and trade references to support credit risk assessment. Assists in preparing credit files and periodic credit reviews, ensuring records comply with company policy and internal controls.
Collections Support
Performs collection activities for assigned accounts, contacting customers on past-due invoices by phone and email and documenting all collection efforts, commitments, and disputes. Monitors aging reports, proactively follows up on delinquent accounts, and escalates high-risk accounts to the AR & Billing Manager. Coordinates with Sales, Customer Service, and Operations to resolve disputes that are holding up payment, and prepares customer statements and collection letters as needed.
Administrative & Department Support
Supports internal and external audit requests, maintains organized customer files and documentation, and prepares reports on cash application, collections, and account maintenance. Cross-trains within AR to support business continuity, recommends process improvements, and performs other AR duties as assigned.
QUALIFICATIONS
Associate's degree in Accounting, Finance, Business Administration, or a related field preferred, or an equivalent combination of education and experience. Typically 5+ years of experience in accounts receivable, cash application, accounting, banking, or a related financial role, ideally with exposure to an ERP system such as SAP and business-to-business customer communication.
KNOWLEDGE, SKILLS & ABILITIES
• Strong attention to detail and accuracy under a high transaction volume.
• Solid analytical and problem-solving skills; sound judgment and discretion with confidential information.
• Strong organizational and time-management skills; able to juggle competing priorities.
• Clear written and verbal communication with a customer-service mindset.
• Proficiency in Excel, Outlook, Word, and ERP systems, with willingness to grow into credit and risk analysis.
PERFORMANCE EXPECTATIONS
Success in this role looks like high accuracy in cash application, daily postings completed within service-level expectations, timely and accurate customer onboarding and master data maintenance, and measurable support toward reducing past-due receivables. The employee maintains organized, compliant documentation and shows continuous growth in credit and collections responsibilities, contributing to departmental goals around cash flow, customer satisfaction, and operational excellence.
CORE COMPETENCIES
Accountability, Integrity, Attention to Detail, Critical Thinking, Customer Focus, Collaboration, Adaptability, Time Management, Communication, and Continuous Improvement.
Remote Work Expectations & Metrics
Collection Associate works remotely two days per week and is expected to be available and responsive during standard business hours (8:00 AM - 5:00 PM). She should remain active on Microsoft Teams, respond to messages within 20-30 minutes , and complete all assigned tasks based on the deadlines assigned. The associate is also expected to be available to work at the office when needed for special projects, training, or any other work-related requirements. Attendance, training participation, and responsiveness are monitored to ensure consistent performance while working from home.
Working from home must be seamless and without disruptions. All internal and external customers should continue to receive excellent customer service without compromise. If any issues arise that impact our ability to deliver that level of service, remote work will no longer be an option, and the employee will be required to work full-time from the office.
To help maintain uninterrupted service, it is highly recommended that employees schedule vacation time, doctor appointments, and other personal commitments during their WFH days whenever possible. This ensures that in-office days remain fully dedicated to team collaboration and customer support.
Connectivity Issues While Working from Home (WFH)
If you experience connectivity issues and are unable to connect while working remotely, you are expected to either:

• Report to the office, or
• Use a vacation day if the issue cannot be resolved.

It is your responsibility to communicate and document the issue by reaching out to IT support via phone or chat. Please make every effort to resolve the problem promptly to minimize disruption to work.
Remote work is a privilege, not a right, and it depends on our ability to consistently meet performance and service expectations.
Key Responsibility: Collaboration & Accountability via Teams
All employees are expected to use Microsoft Teams as the primary platform for:

• Real-time collaboration with colleagues
• Task assignment and tracking
• Maintaining accountability for deliverables and deadlines
• Prompt communication through chats, calls, and group messages.

Associate is expected to remain active and responsive on Microsoft Teams, with a response time of -1-2 hours unless on a lunch break or has a justified exception. Collaborates effectively across departments, ensuring timely communication, task follow-through, and support for team initiatives.
Consistent engagement on Teams is essential to ensure transparency, productivity, and team alignment-regardless of work location.
Expectation: Employees are required to work from the office at least 3 days per week. Excluding Vacation time and sick time.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.