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Part-Time Catering Coordinator

Location: Remote (preferred to be in major market in which we operate locations)
Reports To: Vice President of Operations
Hours: Guaranteed 20 hours per week (standard scheduled hours of 3-4 hours per weekday + additional hours available based on business needs)

Luke's Lobster is a renowned seafood brand and a leading national restaurant group with nearly 30 locations, with both fast-casual and full-service lobster roll restaurants. We also operate our own seafood processing facility in Saco, Maine, ensuring our 'Shacks' provide our guests the highest quality, best tasting seafood. Further, we produce branded seafood grocery products as part of our CPG business at grocery stores and other outlets around the country.

Luke's Lobster is seeking an organized, entrepreneurial, and hospitality-drivenPart-Time Catering Coordinator to lead and grow our catering and group order business across multiple restaurant locations, with an initial focus on the New York City market.

This role combines sales, operations, and client relationship management. You'll be responsible for generating new business, managing incoming catering inquiries, coordinating successful execution with restaurant teams, and ensuring every catering order delivers an exceptional guest experience.

This position guarantees20 hours per week, with opportunities for additional hours based on catering volume. Daily availability to review and respond to catering inquiries is an essential part of the role.

• Review and respond to catering inquiries daily, ensuring timely communication and exceptional service.
• Work with clients to recommend menu offerings and coordinate event details.
• Schedule and manage catering orders across multiple restaurant locations.
• Communicate order details with General Managers and the Operations Team to ensure product availability, staffing, and successful execution.
• Coordinate deliveries with third-party partners when applicable.
• Develop and improve operational systems, processes, and reporting that support a growing national catering program.

• Build catering sales through outbound prospecting, networking, menu drops, and local business outreach.
• Develop relationships with new and existing clients to generate repeat business.
• Conduct regular follow-up with catering customers to ensure satisfaction and identify future opportunities.
• Support growth through catering marketplaces such as EZCater and DoorDash.
• Partner with Operations leadership to identify new sales opportunities and execute growth initiatives.

• Maintain the highest standards of food quality, presentation, food safety, and hospitality.
• Track catering performance, operational metrics, and revenue trends while identifying opportunities for continuous improvement.

• 2-5 years of experience in restaurant operations, catering, hospitality, or food service.
• Previous catering and/or outside sales experience preferred.
• Strong organizational, project management, and communication skills.
• Proven ability to manage multiple priorities in a fast-paced environment.
• Experience building client relationships and driving sales.
• Self-starter with an entrepreneurial mindset and strong attention to detail.
• Comfortable working independently while collaborating with cross-functional teams.
• Experience with catering platforms, POS systems, and reporting tools is preferred.
• NYC Department of Health Food Protection Certificate preferred.

Success in this role means growing catering revenue while delivering flawless execution. You'll act as the operational leader of our catering business-building strong client relationships, creating repeat business through exceptional hospitality, and ensuring every order reflects the Luke's Lobster brand. You'll balance strategic sales efforts with hands-on operational support, continuously improving systems and processes as our catering business expands nationwide.

• Hourly wage of $20/hr+, based on experience and location.
• Guaranteed minimum of 20 hours per week, with additional hours available based on business volume.
• Performance incentive opportunities tied to catering growth.
• Paid sick time where applicable by state law.
• 401(k) eligibility in accordance with company policy.
• Employee dining discount.
• Mobile phone stipend.
• Company laptop provided.
• Opportunity to grow with a rapidly expanding national hospitality brand.

Luke's Lobster was born out of the dream of Maine native and third-generation lobsterman Luke Holden to bring the quality lobster rolls of his youth to the big city. After meeting business partner Ben Conniff on Craigslist, the two twenty-somethings opened their first lobster shack in a 250 square foot space in NYC's East Village in October 2009.

Now over 15 years later, Luke's Lobster brings traceable, sustainable seafood to guests across the globe. Our vision is to be the world's most trusted seafood brand. Our mission is to serve the best seafood because we care for it obsessively from the dock to you, and because we're devoted to serving the whole community of people it touches. We work directly with fishermen to hand pick the best seafood, bring it straight to our own seafood company in Saco, ME and then ship directly to our shacks, grocery partners, and consumers. Cutting out the middleman means better tasting seafood for you to enjoy and a fairer price for our fishermen.

At Luke's, our company culture comes first. We are proud and passionate about the work environment we have fostered and are excited to see it continue to grow. We value diversity, creativity, transparency, and open communication from all levels. In 2018, we furthered our commitment to sustainability and socially conscious business practices by becoming a certified B Corporation, reflecting Luke's Lobster's deep devotion to our communities, family of teammates, and the environment. Please visit www.lukeslobster.com for more information.

Luke's Lobster provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to any status, including but not limited to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Luke's Lobster complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Luke's Lobster expressly prohibits all forms of workplace harassment. Improper interference with the ability of Luke's Lobster employees to perform their job duties may result in discipline up to and including discharge. Essential job functions include standing for sustained periods of time, lifting objects from lower to higher positions, ascending or descending stairs or ladders, and bending, crouching, and reaching to low and high places. Luke's Lobster is a participant of E-Verify.

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