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Cra Customer Service Jobs (NOW HIRING)

Banesco USA

VP, Consumer Compliance & CRA Officer

Miami, FL · On-site

$120K - $161K/yr

Job Title VP, Consumer Compliance & CRA Officer Banesco USA is seeking a VP, Consumer Compliance ... Strong customer service skills, ensuring satisfaction of internal and external customers. * Problem ...

Fifth Third Bank

CRA mortgage Loan officer

Akron, OH · On-site

Maintain high levels of customer service while managing each applicant*s and support staff*s ... CRA mortgage Loan officer At Fifth Third, we understand the importance of recognizing our employees ...

Fifth Third

CRA Mortgage Loan Originator

Columbus, OH · On-site

Maintain high levels of customer service while managing each applicant*s and support staff*s ... CRA Mortgage Loan Originator At Fifth Third, we understand the importance of recognizing our ...

Fifth Third

CRA mortgage Loan officer

Akron, OH · On-site

Maintain high levels of customer service while managing each applicant*s and support staff*s ... CRA mortgage Loan officer At Fifth Third, we understand the importance of recognizing our employees ...

Syneoshealth

OR · On-site

CRA II Syneos Health is a leading fully-integrated life sciences services organization built to accelerate customer success. We partner with innovators at every point across the drug development and ...

Fidelity Bank

CRA Mortgage Consultant

Hazleton, PA · On-site

Maintain detailed records of customer interactions and sales activities. * Stay current on relevant ... Actively participate in team efforts to cross-sell other bank products and services. Qualifications

Fidelity Bank

CRA Mortgage Consultant

Hazleton, PA · On-site

Maintain detailed records of customer interactions and sales activities. * Stay current on relevant ... Actively participate in team efforts to cross-sell other bank products and services. Qualifications

Syneoshealth

CRA II

Concord, NC · On-site

CRA II Syneos Health is a leading fully-integrated life sciences services organization built to accelerate customer success. We partner with innovators at every point across the drug development and ...

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Cra Customer Service information

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How much do cra customer service jobs pay per hour?

As of Jun 12, 2026, the average hourly pay for cra customer service in the United States is $17.14, according to ZipRecruiter salary data. Most workers in this role earn between $13.94 and $19.23 per hour, depending on experience, location, and employer.

What is the highest paid customer service job?

The highest paid customer service roles are often in management or specialized fields such as customer success managers, account directors, or technical support managers, with salaries reaching six figures in some industries. These positions typically require extensive experience, leadership skills, and industry knowledge, and may involve overseeing large teams or complex client accounts.

Is CRA a remote job?

CRA Customer Service positions can be offered as remote roles, depending on the employer and specific job requirements. Many companies in customer service now provide remote work options, which often require strong communication skills and familiarity with customer management tools. Availability of remote work varies by employer and location, so it is important to check the specific job listing.

Is it hard to get a CRA job?

A CRA (Customer Service Representative) job generally requires good communication skills, problem-solving abilities, and sometimes prior experience in customer service. Competition can vary depending on the company and location, but having relevant skills and a professional attitude can improve your chances of securing the position.

What are the key skills and qualifications needed to thrive as a CRA Customer Service Representative, and why are they important?

To thrive as a CRA Customer Service Representative, you need strong communication skills, knowledge of Canadian tax regulations, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and CRA-specific databases is important. Patience, problem-solving, and active listening are essential soft skills for effectively assisting clients and resolving issues. These skills ensure accurate information delivery, compliance with regulations, and a positive service experience for taxpayers.

What are some common challenges faced by CRA Customer Service representatives and how can they be managed?

CRA Customer Service representatives often encounter complex inquiries from taxpayers, including resolving account discrepancies and clarifying tax regulations. Managing high call volumes, especially during peak tax season, can also be challenging. To succeed, it's important to stay updated on current policies, leverage internal knowledge bases, and use effective communication skills to de-escalate stressful situations. Support from experienced team members and regular training sessions can further help representatives navigate these challenges with confidence.

What is the difference between Cra Customer Service vs Call Center Representative?

AspectCra Customer ServiceCall Center Representative
Required CredentialsHigh school diploma, customer service skillsHigh school diploma, communication skills
Work EnvironmentGovernment agency, office settingCall center, office environment
Industry UsageTax and social servicesVarious industries including telecom, retail
Common Search IntentCustomer support in government servicesGeneral customer service roles in call centers

Cra Customer Service roles focus on assisting taxpayers with government-related inquiries, often within government offices. Call Center Representatives handle customer inquiries across various industries, typically in a call center setting. While both roles require strong communication skills and a high school diploma, Cra Customer Service positions are specialized in government services, whereas Call Center Representatives serve diverse sectors.

What are CRA Customer Service Representatives?

CRA Customer Service Representatives are professionals who work for the Canada Revenue Agency (CRA) to assist taxpayers with inquiries related to taxes, benefits, payments, and other government programs. They answer questions over the phone or through online channels, provide information about tax returns, and help resolve issues or concerns. These representatives play a vital role in ensuring Canadians understand their rights and responsibilities regarding taxes, and they often handle sensitive personal and financial information with confidentiality.

How much does the CRA pay?

CRA Customer Service positions typically offer an annual salary ranging from $40,000 to $55,000, depending on experience and location. The role may include benefits such as health insurance and paid time off, and often requires strong communication skills and familiarity with government procedures.
What states have the most Cra Customer Service jobs? States with the most job openings for Cra Customer Service jobs include:
Cra Customer Service jobs near you
Infographic showing various Cra Customer Service job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $35,647 per year, or $17.1 per hour.
VP, Consumer Compliance & CRA Officer

VP, Consumer Compliance & CRA Officer

Banesco USA

Miami, FL • On-site

$120K - $161K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 7 days ago

Job description

Job Title

VP, Consumer Compliance & CRA Officer

Banesco USA is seeking a VP, Consumer Compliance & CRA Officer for our BSA & Compliance Department.

Primary Job Duties:

  • Responsible for the Consumer Compliance program of the Bank ensuring compliance with the regulations.
  • Responsible for developing and updating compliance policies and procedures and revise as necessary.
  • Follow up on audit findings and ensure corrective action.
  • Reporting compliance activities and audit/review findings to the Consumer Compliance Committee.
  • Maintain open communication to interact with all departments.
  • Conduct on-going compliance monitoring and reviews.
  • Monitor consumer complaints and report to the Consumer Compliance Committee.
  • Attend seminars to receive ongoing training and be informed of regulatory changes related to Consumer Compliance Regulations and Community Reinvestment Act (CRA).
  • Attend the annual three (3) day FBA Association Consumer Compliance Conference, and South Florida Compliance Association seminars to keep up to date on current regulatory updates.
  • Register and attend FDIC Workshops when scheduled.
  • Responsible for gathering and reporting the CRA activities and credits associated with different loan, investment and service activities to the Compliance Committee on a periodic basis.
  • Advises Executive Management of emerging CRA and HMDA issues to ensure the Bank meets the needs of the community and attains CRA compliance goals.
  • Work with the Bank’s approved CRA external professional, to ensure proper updates to the procedures and regulations are being implemented and followed correctly.
  • Responsible for any regulatory exam and/or audit associated with the Community Reinvestment Act (CRA) and the Home Mortgage Disclosure Act (HMDA).
  • Responsible for maintaining and updating the CRA public report.
  • Coordinates with the Branches to ensure proper regulatory CRA and HMDA notices are posted and sent to customers.
  • Reviews and approves all advertisements and notices for customers coordinating with marketing and other departments.
  • Establish, participate, and maintain relationships with community based, charitable, and non-profit organizations.
  • Develops, administer and change and Bank forms to ensure the proper use of notices and that they are updated to comply with changes.
  • Responsible for the development of Compliance training materials for Banesco USA’s personnel and Management.
  • Responsible for development of consumer compliance training for employees, should be specific, comprehensive training that directly affect their job responsibilities.
  • Responsible for the training of the Board of Directors on consumer compliance trainings.
  • Responsible to develop, review and/or provide responses to auditors and regulators both verbal and/or written as needed.
  • Performs other tasks as required.
  • Responsible for completing annual training program assigned other than Consumer Compliance,
  • Performs other functions and/or duties as assigned.

Job Requirements:

  • Education: Bachelor’s degree in Business Administration or equivalent work experience.
  • Experience: Seven (7) years of experience in the Consumer Compliance in a financial institution.
  • Advance computer skills including but not limited to proficiency in Microsoft Office (Word, Excel, Power Point, etc.)
  • Must be bilingual in both English and Spanish. Ability to fluently speak, understand, read and write both languages.
  • Strong verbal and written communication skills, ability to communicate at all levels of the organization.
  • Strong attention to detail and accuracy.
  • Ability to multi-task, with strong organization, time-management and prioritizing skills.
  • Strong customer service skills, ensuring satisfaction of internal and external customers.
  • Problem solving and analytical skills in order to identify problems.
  • Advance knowledge of related State and Federal banking compliance regulations and operational policies.
  • Knowledge of related state and federal banking BSA/ AML regulations.
  • Ability to understand and comprehend instructions, procedures and policies ensuring compliance with the Bank’s policies and procedures.
  • Ability to present to Executive Management and Board Members as well as train employees as necessary of updates in regulations.

Benefits & Perks



  • Competitive base salary.
  • Paid time off.
  • Hybrid schedule.
  • 401k with employer match.
  • Tuition reimbursement.
  • Paid parental leave.
  • Medical, Dental, Vision.
  • Life Insurance.
  • Supplemental Insurances.
  • Short-Term & Long-Term Disability Benefits.
  • Free parking.
  • On-site Cafeteria.

About Us

Banesco USA is part of Banesco International, a worldwide group of financial institutions with presence in 6 countries.


As a corporation in continuous evolution, we promote the ongoing professional and personal development of our employees, by embracing challenges and adapting to the changing environment of today’s world. We aim to develop integral human beings, committed to making a difference at the workplace and out in the world.


Our actions are rooted in our Values: Reliability, Responsibility, Quality and Innovation. We believe that we all have the same ability to transform our daily tasks into significant contributions, and therefore, Leave Our Mark.


At Banesco USA, one of our most valued assets is our enthusiastic team, which strives every day to create a world-class organization in an ever-changing world. Together, our team has made us a market leader and we invite you to join us.


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