Assists Corporate CRA staff in meeting a variety of regulatory requirements and with the bi-annual ... Strong customer service and interpersonal skills. Strong verbal and written communication skills.
Assists Corporate CRA staff in meeting a variety of regulatory requirements and with the bi-annual ... Strong customer service and interpersonal skills. Strong verbal and written communication skills.
Assists Corporate CRA staff in meeting a variety of regulatory requirements and with the bi-annual ... Strong customer service and interpersonal skills. Strong verbal and written communication skills.
Assists Corporate CRA staff in meeting a variety of regulatory requirements and with the bi-annual ... Strong customer service and interpersonal skills. Strong verbal and written communication skills.
CRA Loan Specialist
Orlando, FL · On-site
Focuses on selling CRA products and services, targeting low to moderate-income individuals and ... Maintain high levels of customer service while managing each applicant*s and support staff*s ...
CRA Loan Specialist
Orlando, FL · On-site
Focuses on selling CRA products and services, targeting low to moderate-income individuals and ... Maintain high levels of customer service while managing each applicant*s and support staff*s ...
Sr CRA Loan Specialist
West Chester, OH · On-site
Focuses on selling CRA products and services, targeting low to moderate-income individuals and ... Maintain high levels of customer service while managing each applicant*s and support staff*s ...
Sr CRA Loan Specialist
West Chester, OH · On-site
Focuses on selling CRA products and services, targeting low to moderate-income individuals and ... Maintain high levels of customer service while managing each applicant*s and support staff*s ...
Focuses on selling CRA products and services, targeting low to moderate-income individuals and ... Maintain high levels of customer service while managing each applicant*s and support staff*s ...
Focuses on selling CRA products and services, targeting low to moderate-income individuals and ... Maintain high levels of customer service while managing each applicant*s and support staff*s ...
Focuses on selling CRA products and services, targeting low to moderate-income individuals and ... Maintain high levels of customer service while managing each applicant*s and support staff*s ...
Focuses on selling CRA products and services, targeting low to moderate-income individuals and ... Maintain high levels of customer service while managing each applicant*s and support staff*s ...
CRA Mortgage Originator
$30.16 - $50.26/hr
Markets, services and promotes the bank's mortgage products. * May be required to travel to and ... Follows-up on potential customers via travel or telephone. * Market bank wide proprietary CRA ...
CRA Mortgage Originator
$30.16 - $50.26/hr
Markets, services and promotes the bank's mortgage products. * May be required to travel to and ... Follows-up on potential customers via travel or telephone. * Market bank wide proprietary CRA ...
Sr CRA Loan Specialist
Columbus, OH · On-site
Focuses on selling CRA products and services, targeting low to moderate-income individuals and ... Maintain high levels of customer service while managing each applicant*s and support staff*s ...
Sr CRA Loan Specialist
Columbus, OH · On-site
Focuses on selling CRA products and services, targeting low to moderate-income individuals and ... Maintain high levels of customer service while managing each applicant*s and support staff*s ...
Sr CRA Loan Specialist
West Chester, OH · On-site
Focuses on selling CRA products and services, targeting low to moderate-income individuals and ... Maintain high levels of customer service while managing each applicant*s and support staff*s ...
Sr CRA Loan Specialist
West Chester, OH · On-site
Focuses on selling CRA products and services, targeting low to moderate-income individuals and ... Maintain high levels of customer service while managing each applicant*s and support staff*s ...
Maintain high levels of customer service while managing each applicant*s and support staff*s ... CRA Loan Specialist At Fifth Third, we understand the importance of recognizing our employees for ...
Maintain high levels of customer service while managing each applicant*s and support staff*s ... CRA Loan Specialist At Fifth Third, we understand the importance of recognizing our employees for ...
CRA Loan Specialist
Dearborn, MI · On-site
Maintain high levels of customer service while managing each applicant*s and support staff*s ... CRA Loan Specialist At Fifth Third, we understand the importance of recognizing our employees for ...
CRA Loan Specialist
Dearborn, MI · On-site
Maintain high levels of customer service while managing each applicant*s and support staff*s ... CRA Loan Specialist At Fifth Third, we understand the importance of recognizing our employees for ...
CRA Mortgage Originator
Bethlehem, PA · On-site
$26 - $43.34/hr
Markets, services and promotes the bank's mortgage products. * May be required to travel to and ... Follows-up on potential customers via travel or telephone. * Market bank wide proprietary CRA ...
CRA Mortgage Originator
Bethlehem, PA · On-site
$26 - $43.34/hr
Markets, services and promotes the bank's mortgage products. * May be required to travel to and ... Follows-up on potential customers via travel or telephone. * Market bank wide proprietary CRA ...
CRA Mortgage Originator
Bethlehem, PA · On-site
$26 - $43.34/hr
Markets, services and promotes the bank's mortgage products. * May be required to travel to and ... Follows-up on potential customers via travel or telephone. * Market bank wide proprietary CRA ...
CRA Mortgage Originator
Bethlehem, PA · On-site
$26 - $43.34/hr
Markets, services and promotes the bank's mortgage products. * May be required to travel to and ... Follows-up on potential customers via travel or telephone. * Market bank wide proprietary CRA ...
Maintain high levels of customer service while managing each applicant*s and support staff*s ... CRA Loan Specialist At Fifth Third, we understand the importance of recognizing our employees for ...
Maintain high levels of customer service while managing each applicant*s and support staff*s ... CRA Loan Specialist At Fifth Third, we understand the importance of recognizing our employees for ...
CRA Mortgage Originator
$26 - $43.34/hr
Markets, services and promotes the bank's mortgage products. * May be required to travel to and ... Follows-up on potential customers via travel or telephone. * Market bank wide proprietary CRA ...
CRA Mortgage Originator
$26 - $43.34/hr
Markets, services and promotes the bank's mortgage products. * May be required to travel to and ... Follows-up on potential customers via travel or telephone. * Market bank wide proprietary CRA ...
CRA Mortgage Originator
Oxon Hill, MD · On-site
$30.16 - $50.26/hr
Markets, services and promotes the bank's mortgage products. * May be required to travel to and ... Follows-up on potential customers via travel or telephone. * Market bank wide proprietary CRA ...
CRA Mortgage Originator
Oxon Hill, MD · On-site
$30.16 - $50.26/hr
Markets, services and promotes the bank's mortgage products. * May be required to travel to and ... Follows-up on potential customers via travel or telephone. * Market bank wide proprietary CRA ...
Maintain high levels of customer service while managing each applicant*s and support staff*s ... CRA Loan Specialist At Fifth Third, we understand the importance of recognizing our employees for ...
Maintain high levels of customer service while managing each applicant*s and support staff*s ... CRA Loan Specialist At Fifth Third, we understand the importance of recognizing our employees for ...
CRA Loan Specialist
Los Angeles, CA · On-site
Maintain high levels of customer service while managing each applicant*s and support staff*s ... CRA Loan Specialist At Fifth Third, we understand the importance of recognizing our employees for ...
CRA Loan Specialist
Los Angeles, CA · On-site
Maintain high levels of customer service while managing each applicant*s and support staff*s ... CRA Loan Specialist At Fifth Third, we understand the importance of recognizing our employees for ...
CRA Mortgage Originator
Oxon Hill, MD · On-site
$30.16 - $50.26/hr
Markets, services and promotes the bank's mortgage products. * May be required to travel to and ... Follows-up on potential customers via travel or telephone. * Market bank wide proprietary CRA ...
CRA Mortgage Originator
Oxon Hill, MD · On-site
$30.16 - $50.26/hr
Markets, services and promotes the bank's mortgage products. * May be required to travel to and ... Follows-up on potential customers via travel or telephone. * Market bank wide proprietary CRA ...
CRA Loan Specilaist
San Diego, CA · On-site
Maintain high levels of customer service while managing each applicant*s and support staff*s ... CRA Loan Specilaist At Fifth Third, we understand the importance of recognizing our employees for ...
CRA Loan Specilaist
San Diego, CA · On-site
Maintain high levels of customer service while managing each applicant*s and support staff*s ... CRA Loan Specilaist At Fifth Third, we understand the importance of recognizing our employees for ...
Cra Customer Service information
See salary details
$8.89 - $10.58
3% of jobs
$10.58 - $12.26
8% of jobs
$12.26 - $13.94
12% of jobs
$14.05 is the 25th percentile. Wages below this are outliers.
$13.94 - $15.63
28% of jobs
$15.63 - $17.31
15% of jobs
$18.70 is the 75th percentile. Wages above this are outliers.
$17.31 - $18.99
11% of jobs
$18.99 - $20.67
8% of jobs
$20.67 - $22.36
5% of jobs
$22.36 - $24.04
4% of jobs
$24.04 - $25.72
3% of jobs
$25.72 - $27.40
2% of jobs
$8
$17
$27
How much do cra customer service jobs pay per hour?
As of Jun 12, 2026, the average hourly pay for cra customer service in the United States is $17.14, according to ZipRecruiter salary data. Most workers in this role earn between $13.94 and $19.23 per hour, depending on experience, location, and employer.
What is the highest paid customer service job?
The highest paid customer service roles are often in management or specialized fields such as customer success managers, account directors, or technical support managers, with salaries reaching six figures in some industries. These positions typically require extensive experience, leadership skills, and industry knowledge, and may involve overseeing large teams or complex client accounts.
Is CRA a remote job?
CRA Customer Service positions can be offered as remote roles, depending on the employer and specific job requirements. Many companies in customer service now provide remote work options, which often require strong communication skills and familiarity with customer management tools. Availability of remote work varies by employer and location, so it is important to check the specific job listing.
Is it hard to get a CRA job?
A CRA (Customer Service Representative) job generally requires good communication skills, problem-solving abilities, and sometimes prior experience in customer service. Competition can vary depending on the company and location, but having relevant skills and a professional attitude can improve your chances of securing the position.
What are the key skills and qualifications needed to thrive as a CRA Customer Service Representative, and why are they important?
To thrive as a CRA Customer Service Representative, you need strong communication skills, knowledge of Canadian tax regulations, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and CRA-specific databases is important. Patience, problem-solving, and active listening are essential soft skills for effectively assisting clients and resolving issues. These skills ensure accurate information delivery, compliance with regulations, and a positive service experience for taxpayers.
What are some common challenges faced by CRA Customer Service representatives and how can they be managed?
CRA Customer Service representatives often encounter complex inquiries from taxpayers, including resolving account discrepancies and clarifying tax regulations. Managing high call volumes, especially during peak tax season, can also be challenging. To succeed, it's important to stay updated on current policies, leverage internal knowledge bases, and use effective communication skills to de-escalate stressful situations. Support from experienced team members and regular training sessions can further help representatives navigate these challenges with confidence.
What is the difference between Cra Customer Service vs Call Center Representative?
| Aspect | Cra Customer Service | Call Center Representative |
|---|---|---|
| Required Credentials | High school diploma, customer service skills | High school diploma, communication skills |
| Work Environment | Government agency, office setting | Call center, office environment |
| Industry Usage | Tax and social services | Various industries including telecom, retail |
| Common Search Intent | Customer support in government services | General customer service roles in call centers |
Cra Customer Service roles focus on assisting taxpayers with government-related inquiries, often within government offices. Call Center Representatives handle customer inquiries across various industries, typically in a call center setting. While both roles require strong communication skills and a high school diploma, Cra Customer Service positions are specialized in government services, whereas Call Center Representatives serve diverse sectors.
What are CRA Customer Service Representatives?
CRA Customer Service Representatives are professionals who work for the Canada Revenue Agency (CRA) to assist taxpayers with inquiries related to taxes, benefits, payments, and other government programs. They answer questions over the phone or through online channels, provide information about tax returns, and help resolve issues or concerns. These representatives play a vital role in ensuring Canadians understand their rights and responsibilities regarding taxes, and they often handle sensitive personal and financial information with confidentiality.
How much does the CRA pay?
CRA Customer Service positions typically offer an annual salary ranging from $40,000 to $55,000, depending on experience and location. The role may include benefits such as health insurance and paid time off, and often requires strong communication skills and familiarity with government procedures.
What states have the most Cra Customer Service jobs? States with the most job openings for Cra Customer Service jobs include:
M&T Bank rating
7.8
Based on 180 frontline employees who took The Breakroom Quiz
67th of 141 rated banks
Job description
Overview:
This position is responsible for serving as liaison between the Bank and the community to develop and administer local CRA (Community Reinvestment Act) Programs to meet the specific credit and banking needs of the low-to-moderate income population in the community. Assists Corporate CRA staff in meeting a variety of regulatory requirements and with the bi-annual CRA exam.
Primary Responsibilities:
Scope of Responsibilities:
The position represents the Bank in the various regional communities and represents the Bank's commitment to the community.
The position seeks to have an understanding of the community to develop an effective CRA program.
The position develops strong ties with government officials, directors of non-profit organizations and leaders of other community-based organizations to raise the profile of the Bank and develop and expand CRA-related relationships and program opportunities.
Education and Experience Required:
Bachelor's degree and a minimum of 3 years' proven CRA community development, customer-facing banking and/or non-profit experience,
OR in lieu of a degree,
A combined minimum 7 years' higher education and/or work experience including a minimum of 3 years' proven CRA community development, customer-facing banking and/or non-profit experience.
Proficiency with personal computers as well as pertinent word processing, spreadsheet, presentation and database software.
Strong customer service and interpersonal skills.
Strong verbal and written communication skills.
Strong organizational and decision-making skills.
Strong negotiations skills.
Detail-oriented.
Education and Experience Preferred:
Experience with the community development non-profit world, either through direct work experience or other volunteer participation.
Understanding of the interactions among the government, community development non-profit organizations and local business.
Prior banking experience, with experience in commercial and consumer lending.
Familiarity with regulatory compliance and/or governmental reporting requirements and processes
Office Location:
This role will work out of the following office location:
M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $103,900.00 - $173,100.00 Annual (USD). The successful candidate's particular combination of knowledge, skills, and experience will inform their specific compensation.
Location
Boston, Massachusetts, United States of America
This position is responsible for serving as liaison between the Bank and the community to develop and administer local CRA (Community Reinvestment Act) Programs to meet the specific credit and banking needs of the low-to-moderate income population in the community. Assists Corporate CRA staff in meeting a variety of regulatory requirements and with the bi-annual CRA exam.
Primary Responsibilities:
- Interact with public and private community leaders to assess community needs specific to the low-to-moderate income population and/or develop programming to address these needs.
- Evaluate and support requests for CRA-related program or project funding from community organizations.
- Represent the Bank at local CRA-related functions during and outside working hours to identify potential opportunities, raise the profile of the Bank and develop and expand CRA-related relationships.
- Compile and maintain required CRA-related information specific to assigned community to support and meet regulatory reporting requirements.
- Work closely with internal business partners to obtain the required information to support CRA-related efforts.
- Monitor CRA performance to regulatory reporting requirements, including CRA Small Business/Small Farm and Home Mortgage Disclosure Act (HMDA) data to ensure continued compliance.
- Provide CRA performance updates for Regional management to ensure their awareness and support of the Bank's CRA programs.
- Attend industry conferences to enhance CRA regulation understanding and/or provide innovative ideas to meet the Bank's CRA obligations.
- Participate actively in CRA-related boards and committees in the local community to support the Bank's CRA programs.
- Develop referral sources and actively seek and refer new business and program opportunities through this participation.
- Represent CRA at appropriate internal committee meetings to ensure their awareness and support of CRA programs and initiatives.
- Conduct CRA training for new and existing employees within the businesses to ensure their awareness of CRA programs and initiatives.
- Provide CRA program updates and advance notice of significant CRA-related events to management and Corporate Communications to ensure their continued awareness. Assist in developing CRA-related external and internal communication vehicles to promote the Bank's CRA programs.
- Ensure compliance with applicable laws and regulations and/or to protect the Bank.
- Work with employees from other departments to develop and/or implement CRA programs to fulfill the Bank's CRA obligation.
- Understand and adhere to the Company's risk and regulatory standards, policies and controls in accordance with the Company's Risk Appetite. Identify risk-related issues needing escalation to management.
- Promote an environment that supports belonging and reflects the M&T Bank brand.
- Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
- Complete other related duties as assigned.
Scope of Responsibilities:
The position represents the Bank in the various regional communities and represents the Bank's commitment to the community.
The position seeks to have an understanding of the community to develop an effective CRA program.
The position develops strong ties with government officials, directors of non-profit organizations and leaders of other community-based organizations to raise the profile of the Bank and develop and expand CRA-related relationships and program opportunities.
Education and Experience Required:
Bachelor's degree and a minimum of 3 years' proven CRA community development, customer-facing banking and/or non-profit experience,
OR in lieu of a degree,
A combined minimum 7 years' higher education and/or work experience including a minimum of 3 years' proven CRA community development, customer-facing banking and/or non-profit experience.
Proficiency with personal computers as well as pertinent word processing, spreadsheet, presentation and database software.
Strong customer service and interpersonal skills.
Strong verbal and written communication skills.
Strong organizational and decision-making skills.
Strong negotiations skills.
Detail-oriented.
Education and Experience Preferred:
Experience with the community development non-profit world, either through direct work experience or other volunteer participation.
Understanding of the interactions among the government, community development non-profit organizations and local business.
Prior banking experience, with experience in commercial and consumer lending.
Familiarity with regulatory compliance and/or governmental reporting requirements and processes
Office Location:
This role will work out of the following office location:
- 115 Federal Street, Boston, MA
M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $103,900.00 - $173,100.00 Annual (USD). The successful candidate's particular combination of knowledge, skills, and experience will inform their specific compensation.
Location
Boston, Massachusetts, United States of America
About M&T Bank
Sourced by ZipRecruiter
Industry
Finance and insurance
Company size
10,000+ Employees
Headquarters location
Buffalo, NY, US
Year founded
1856