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Cpc Processor Customer Support Jobs in Riverside, CA

Qcells

QSS Customer Support Specialist

Irvine, CA · On-site +1

$70K - $85K/yr

This role will also be involved in identifying process gaps and working with the management team to implement improvements across the business. The ideal candidate will have strong customer service ...

Lantronix

Customer Support Representative II

Irvine, CA · On-site

$25/hr

... to customer purchase orders and basic non-technical support inquiries. You will have the ... In this role, you will be responsible for staying organized throughout the sales process to ensure ...

Prismatik

Customer Tech Support Specialist

Irvine, CA

$20.37 - $22/hr

Provides customer ordering processing support, including but not limited to researching, troubleshooting, analyzing, and resolving level 1 customer technical support issues. * Gathers support logs ...

Prismatik

Customer Tech Support Specialist

Irvine, CA · On-site

$20.37 - $22/hr

Provides customer ordering processing support, including but not limited to researching, troubleshooting, analyzing, and resolving level 1 customer technical support issues. * Gathers support logs ...

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All JobsCpc Processor Customer Support JobsCpc Processor Customer Support Jobs in Riverside, CA

Cpc Processor Customer Support information

See Riverside, CA salary details

$10

$19

$26

How much do cpc processor customer support jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for cpc processor customer support in Riverside, CA is $19.10, according to ZipRecruiter salary data. Most workers in this role earn between $16.30 and $21.06 per hour, depending on experience, location, and employer.

What is a CPC Processor Customer Support?

A CPC Processor Customer Support is a professional responsible for assisting customers with issues related to CPC (Cost Per Click) payment processing, usually within online advertising platforms or financial services. They handle inquiries, troubleshoot payment discrepancies, guide users through transaction processes, and ensure smooth customer experiences. This role often requires knowledge of digital advertising, payment systems, and strong communication skills to resolve customer concerns efficiently.

What are the main challenges faced by CPC Processor Customer Support professionals, and how can they be managed?

CPC Processor Customer Support professionals often encounter challenges such as managing high call volumes, addressing complex payment processing issues, and balancing accuracy with efficiency. These roles require strong problem-solving skills and the ability to remain calm under pressure, especially when assisting clients with urgent or sensitive financial matters. Successfully managing these challenges involves staying organized, continuously updating one's knowledge of payment processing systems, and leveraging team resources for support and collaboration. Regular training and open communication within the team also help in overcoming obstacles and improving customer satisfaction.

What are the key skills and qualifications needed to thrive as a CPC Processor Customer Support?

To thrive as a CPC Processor Customer Support, you need a solid understanding of payment processing, customer service principles, and data entry, often supported by a high school diploma or equivalent. Familiarity with payment processing software, CRM systems, and basic office applications is typically required. Strong communication, problem-solving, and attention to detail help build rapport with customers and resolve issues efficiently. These skills are crucial to ensure accurate transaction handling, customer satisfaction, and seamless support operations.

What is the difference between Cpc Processor Customer Support vs Cpc Processor Customer Support?

AspectCpc Processor Customer SupportCpc Processor Customer Support
Required CredentialsHigh school diploma or equivalent; basic computer skillsHigh school diploma or equivalent; familiarity with processing systems
Work EnvironmentOffice setting, customer service environmentOffice environment, processing and support tasks
Industry UsageFinancial services, payment processingFinancial services, payment processing
Common Search/ComparisonCustomer support roles in payment processingProcessing roles in payment systems

In summary, Cpc Processor Customer Support and Cpc Processor Customer Support are often used interchangeably, but the focus is on customer service within payment processing. Both roles require similar credentials and work environments, primarily supporting clients and processing transactions in the financial industry.

What are popular job titles related to Cpc Processor Customer Support jobs in Riverside, CA? For Cpc Processor Customer Support jobs in Riverside, CA, the most frequently searched job titles are:
What job categories do people searching Cpc Processor Customer Support jobs in Riverside, CA look for? The top searched job categories for Cpc Processor Customer Support jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Cpc Processor Customer Support jobs? Cities near Riverside, CA with the most Cpc Processor Customer Support job openings:
Cpc Processor Customer Support jobs near you

QSS Customer Support Specialist

Qcells

Irvine, CA • On-site, Remote

$70K - $85K/yr

Full-time

Posted 17 days ago

Qcells rating

6.4

Company rating: 6.4 out of 10

Based on 23 frontline employees who took The Breakroom Quiz

Job description

Description

POSITION DESCRIPTION: 

The QSS Customer Care Specialist will be responsible for fielding customer calls and resolving complaints, working with both vendors and internal stakeholders to ensure customer issues are addressed in a timely and efficient manner. This role will also be involved in identifying process gaps and working with the management team to implement improvements across the business. The ideal candidate will have strong customer service skills, a knack for process improvement, and a desire to enhance the overall customer experience. The role will report to the Manager, Customer Care or another management personnel that the President of the Company may designate. 

This position will be based out of one of our offices in Irvine, CA; San Francisco, CA; or Santa Clara, CA, with a potential in-office schedule set at the direct manager’s discretion in accordance with the company policies and procedures. Remote work may be considered for exceptional cases.   

RESPONSIBILITIES 

  • Field customer calls and complaints, providing prompt and effective resolutions.
  • Collaborate with vendors and internal teams to drive timely resolutions for customers, ensuring a seamless experience.
  • Handle complex and sensitive customer issues
  • Ability to think critically and make sound decisions
  • Own the customer experience from start to finish
  • Ability to escalate issues when necessary
  • Manage workload and prioritize tasks
  • Responsible for identifying and resolving customer issues
  • Identify process gaps and areas for improvement based on customer feedback and experience working with the team.
  • Work closely with the Manager to implement process improvements that benefit the customer and the business.
  • Maintain detailed records of customer interactions and track the status of customer issues to ensure follow-up and closure.
  • Continuously provide feedback to help improve overall customer service strategies and initiatives.
REQUIRED QUALIFICATIONS
  • 3+ years of experience in customer service, customer success, or customer experience, with a proven track record of resolving customer concerns and delivering positive outcomes. 
  • Demonstrated ability to identify process improvements, streamline workflows, and drive operational efficiencies.
  • Excellent verbal and written communication skills, with strong problem-solving, decision-making, and conflict resolution capabilities.
  • Highly organized and self-motivated, with the ability to prioritize competing responsibilities and thrive in a fast-paced environment.
  • Collaborative team player with experience building effective relationships and partnering with internal teams, customers, and external stakeholders.

PREFERRED QUALIFICATIONS 

  • Solar Industry experience (Renewable) 
  • TPO and/or Loan business models
  • Spanish fluency 

Hanwha Q CELLS America Inc. (“HQCA”) is a Qcells company, one of the world’s largest manufacturers and providers of solar photovoltaic (PV) products and solutions.  Headquartered in Irvine, California, HQCA has been rapidly expanding its business in North America through the expansion of products and solutions, including distributed energy solutions, direct-to-homeowner solar sales and financing, and EPC services.  We provide an opportunity to be part of an exciting and growing world-class global business in an interesting and expanding industry of the future. 

PHYSICAL, MENTAL & ENVIRONMENTAL DEMANDS: 

To comply with the Rehabilitation Act of 1973 the essential physical, mental and environmental requirements for this job are listed below. These are requirements normally expected to perform regular job duties. Incumbent must be able to successfully perform all of the functions of the job with or without reasonable accommodation.  

Mobility 

Standing 

20% of time  

Sitting 

70% of time  

Walking 

10% of time  

Strength 

Pulling 

up to 10 Pounds  

Pushing 

up to 10 Pounds  

Carrying 

up to 10 Pounds  

Lifting 

up to 10 Pounds  

Dexterity (F = Frequently, O = Occasionally, N = Never) 

Typing 

F 

Handling 

F 

Reaching 

F 

Agility (F = Frequently, O = Occasionally, N = Never) 

Turning 

F 

Twisting 

F 

Bending 

O 

Crouching 

O 

Balancing 

N 

Climbing 

N 

Crawling 

N 

Kneeling 

N 


The salary range is required by the California Pay Transparency Act and may differ depending on the location of those candidates hired nationwide. Actual compensation is influenced by a wide array of factors including but not limited to, skill set, education, licenses and certifications, essential job duties and requirements, and the necessary experience relative to the job’s minimum qualifications.

*This target salary range is for CA positions only and should not be interpreted as an offer of compensation.

You may view your privacy rights by reviewing Qcells' Privacy Policy or by contacting our HR team for a copy.

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