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Cox Retention Jobs in Silver Spring, MD (NOW HIRING)

PagerDuty

Federal Account Executive, FSI

Washington, DC · On-site +1

Collaborate with Customer Success, Product Management, and Renewals teams to ensure customer satisfaction and long-term retention. BASIC QUALIFICATIONS * 8+ years of experience in public sector and ...

All JobsCox Retention JobsCox Retention Jobs in Silver Spring, MD

Cox Retention information

See Silver Spring, MD salary details

$22.7K

$63.4K

$88.4K

How much do cox retention jobs pay per year?

As of Sep 4, 2026, the average yearly pay for cox retention in Silver Spring, MD is $63,440.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,700.00 and $77,000.00 per year, depending on experience, location, and employer.

What is a Cox Retention specialist?

Cox Retention specialists are customer service representatives who work for Cox Communications, focusing on retaining existing customers who may be considering canceling or downgrading their services. Their primary role is to address customer concerns, provide solutions, and offer incentives or promotional deals to encourage continued service. They utilize strong communication and problem-solving skills to resolve issues, enhance customer satisfaction, and reduce customer churn. Retention specialists often handle inbound and outbound calls related to cancellations, billing issues, and service modifications.

What are the key skills and qualifications needed to thrive as a Cox Retention specialist?

To thrive as a Cox Retention Specialist, you need strong customer service skills, sales acumen, and a high school diploma or equivalent, with some employers preferring previous experience in a retention or call center role. Proficiency with CRM software, call center systems, and sales tracking tools is typically required. Outstanding communication, problem-solving abilities, and resilience under pressure help individuals excel in addressing customer concerns and retaining business. These skills and qualities are crucial for effectively resolving customer issues, building loyalty, and meeting retention targets in a competitive telecommunications environment.

What are some common challenges faced by Cox Retention specialists, and how can applicants prepare for them?

Cox Retention Specialists often encounter challenges such as handling irate or dissatisfied customers, meeting retention targets, and adapting to evolving product offerings. Applicants can prepare by developing strong communication and negotiation skills, staying up to date on Cox services, and demonstrating resilience in high-pressure situations. Being proactive in learning about customer needs and maintaining a positive, solutions-oriented attitude will help candidates excel in this role.

What is the difference between Cox Retention vs Cox Customer Service Representative?

AspectCox RetentionCox Customer Service Representative
Primary RoleFocuses on retaining existing customers, handling cancellations, and offering solutions to prevent churn.Provides general customer support, answers inquiries, and assists with billing or service issues.
Required SkillsStrong communication, negotiation, and problem-solving skills.Excellent communication, patience, and product knowledge.
Work EnvironmentTypically in retention centers or call centers, often with sales targets.In call centers or customer support centers, handling diverse customer requests.

While both roles involve customer interaction, Cox Retention specialists focus on customer retention and reducing churn through targeted strategies, whereas Cox Customer Service Representatives handle a broader range of customer inquiries and support. Understanding these differences helps job seekers identify the right position aligned with their skills and career goals.

Does Cox have a retention department?

Cox Communications has a retention department responsible for customer retention and account management. Employees in this role often handle customer concerns, offer solutions to retain clients, and may use CRM tools to track interactions. The department aims to improve customer satisfaction and reduce churn.

What are popular job titles related to Cox Retention jobs in Silver Spring, MD?

For Cox Retention jobs in Silver Spring, MD, the most frequently searched job titles are:

What job categories do people searching Cox Retention jobs in Silver Spring, MD look for?

The top searched job categories for Cox Retention jobs in Silver Spring, MD are:

Cox Retention jobs near you
Infographic showing various Cox Retention job openings in Silver Spring, MD as of August 2026, with employment types broken down into 91% Full Time, 6% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $63,440 per year, or $30.5 per hour.

Federal Account Executive, FSI

PagerDuty

Washington, DC • On-site, Remote

Full-time

Retirement, PTO

Re-posted 26 days ago

Job description

PagerDuty, Inc. (NYSE: PD) is the global leader in AI-first digital operations. By automatically detecting, diagnosing, and remediating issues, the PagerDuty Platform orchestrates AI agents and automated workflows with context from over 750 integrations. Trusted by approximately two-thirds of the Fortune 100 and nearly half of the Fortune 500, PagerDuty is the industry standard for organizations scaling resilient, autonomous operations. Notable customers include Chipotle, Cloudflare, Docusign, Fox, Nvidia, Salesforce, Spotify, Zoom and more. We are growing rapidly and hiring top talent with leading AI skills across engineering, sales, product, marketing, and beyond as we build the leading digital operations platform.
PagerDuty is seeking a Federal Systems Integrator (FSI) Account Executive (AE) to drive strategic growth across top-tier FSIs. In this role, you will partner with major integrators to embed PagerDuty's Operations Cloud into large-scale federal program bids and expand adoption across their portfolios. You will collaborate with senior FSI executives to deliver automated incident response and AIOps solutions that support critical government missions. This is a high-impact opportunity to scale PagerDuty's public sector presence, close high-value deals, and lead complex cloud sales within the federal ecosystem.
KEY RESPONSIBILITIES
  • Own and grow a defined set of Federal Systems Integrator (FSI) accounts by driving upsell, cross-sell, and expansion opportunities.
  • Build and maintain trusted senior relationships through regular in-person engagement and consultative selling.
  • Develop and execute strategic account plans to identify growth areas, expansion pathways, and competitive positioning.
  • Drive adoption of PagerDuty's Operations Cloud by articulating clear business value and ROI.
  • Execute complex, multi-product sales motions and partner with Solution Consultants for technical validation and proof-of-concept activities.
  • Maintain accurate forecasts and a disciplined pipeline in Salesforce using the MEDDPICC framework.
  • Collaborate with Customer Success, Product Management, and Renewals teams to ensure customer satisfaction and long-term retention.
BASIC QUALIFICATIONS
  • 8+ years of experience in public sector and/or FSI sales, account management, or expansion roles within SaaS or cloud software.
  • Proven success managing a quota in complex, long-cycle federal sales.
  • Demonstrated experience selling to and influencing senior executives at top-tier FSIs.
  • Proficiency with Salesforce (SFDC) for pipeline management and forecasting.
  • Bachelor's degree or equivalent experience.
PREFERRED QUALIFICATIONS
  • Prior enterprise sales expertise leveraging MEDDPICC & Value Selling.
  • Experience managing high-value accounts within the FSI ecosystem.
  • Experience selling within a federal systems integrator (FSI) channel (integrator partners, partner sales models, selling directly within integrator-led programs).
  • Strong understanding of the FSI ecosystem and federal procurement cycles, Operations Cloud, or DevOps environments.
  • Strategic thinker with exceptional communication, negotiation, and relationship-building skills.
  • No current clearance required. Active TS/SCI level clearance OR ability to obtain and maintain a security clearance would be beneficial.

The base salary range for this position is 160,000 - 187,000 USD. This role may also be eligible for bonus, commission, equity, and/or benefits.
Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.
Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.
Hesitant to apply?
We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn't the right role or time - sign up for job alerts!
Where we work
PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in:
Location restrictions: Australia: Northern Territory, Queensland, South Australia, Tasmania, Western Australia
Canada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon
United States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming
Candidates must reside in an eligible location, which vary by role.
How we work
Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.
People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.
What we offer
As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site.
Your package may include:
  • Competitive salary
  • Comprehensive benefits package
  • Flexible work arrangements
  • Company equity*
  • ESPP (Employee Stock Purchase Program)*
  • Retirement or pension plan*
  • Generous paid vacation time
  • Paid holidays and sick leave
  • Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
  • Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*
  • Paid volunteer time off: 20 hours per year
  • Company-wide hack weeks
  • Mental wellness programs

*Eligibility may vary by role, region, and tenure
About PagerDuty
PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses
PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.
Go behind-the-scenes on our careers site and @pagerduty on Instagram.
Additional Information
PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy.
PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.
PagerDuty uses the E-Verify employment verification program.

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